Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Arti Naik

Arti Naik

Operations Manager
Bangalore

Summary

A passionate and results-oriented Cluster Manager with over 6 years of experience in the health and fitness industry. Proven ability to lead and motivate teams, cultivate strong client relationships, and drive business growth through exceptional user experiences. Skilled in customer service, sales, operations, project management, and data analysis.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Cluster Manager

Medifit Consultants Private Limited
Bangalore
07.2023 - Current
  • Led a team of 40+ professionals, delivering comprehensive health and wellness solutions to corporate clients across Bangalore.
  • Managed multiple Google Sites for Medifit, ensuring effective communication and program accessibility.
  • Developed and implemented strategies to enhance user satisfaction, improve program engagement, and drive adoption.
  • Fostered strong, collaborative relationships with clients, ensuring clear communication and exceeding expectations.
  • Analyzed data and metrics to identify trends and opportunities for improvement in user experience and program effectiveness.
  • Contributed to the development and execution of marketing and sales initiatives.
  • Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
  • Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
  • Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
  • Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
  • Oversaw inventory management efforts to ensure optimal stock levels were maintained while minimizing waste or loss within each department of the cluster operation.
  • Established strong relationships with key stakeholders through regular meetings, reports, and presentations on cluster progress.
  • Coordinated cross-functional teams to achieve shared objectives while encouraging collaboration among individual departments within each unit of operation.
  • Mentored new hires during their onboarding process providing guidance on company culture values norms expectations thus easing transition periods into their respective roles.

User Happiness Officer

Decathlon
Bangalore
06.2021 - 06.2023
  • Provided exceptional customer service, resolving inquiries and complaints efficiently to ensure customer satisfaction.
  • Utilized constructive feedback to improve customer experience and departmental processes.
  • Demonstrated strong communication and interpersonal skills to build rapport with customers.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.

Department (Fitness) Manager

Decathlon
Hubli
11.2016 - 06.2021
  • Successfully led a sales team of 10+ to achieve and surpass sales targets.
  • Developed and implemented strategic sales plans to expand the customer base and increase customer retention.
  • Monitored team performance, provided coaching, and fostered a positive and motivated work environment.
  • Presented insightful sales reports and data analysis to senior management.
  • Increased client retention by developing personalized fitness programs tailored to individual needs and goals.
  • Implemented efficient scheduling processes for staff and clients, maximizing facility usage and revenue generation.
  • Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
  • Met or exceeded monthly revenue and training goals.
  • Boosted staff performance with regular reviews and targeted development plans, aligning with overall business goals.
  • Organized special events such as charity runs and fitness challenges, increasing community engagement and brand visibility.
  • Maintained clean and safe facilities by enforcing strict health guidelines, reducing injury rates among clients.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.

Education

Master of Business Administration -

Gogte Institute of Technology
Belgaum, Karnataka
07.2014 - 07.2016

Bachelor of Commerce -

Gogte College of Commerce
Belgaum
06.2010 - 07.2013

Skills

  • Business Development

  • Customer Service

  • Digital Marketing

  • Effective Communication

  • Interpersonal Skills

  • Team Leadership

  • Management

  • Project Management

  • Data Analysis

  • Tableau

  • Excel

  • Problem-Solving

  • Strategic Thinking

  • Operations management

  • Workforce planning

  • MS office

Websites

Certification

Introduction to Tableau

Timeline

Cluster Manager

Medifit Consultants Private Limited
07.2023 - Current

User Happiness Officer

Decathlon
06.2021 - 06.2023

Department (Fitness) Manager

Decathlon
11.2016 - 06.2021

Master of Business Administration -

Gogte Institute of Technology
07.2014 - 07.2016

Bachelor of Commerce -

Gogte College of Commerce
06.2010 - 07.2013

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Arti NaikOperations Manager