Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Timeline
Generic
Arti Negi

Arti Negi

New Delhi

Summary

Dynamic professional with a proven track record at NIIT PVT. LTD., excelling in training management and client communication. Adept at utilizing LMS and CRM systems to enhance operational efficiency. Recognized for strong adaptability and dedication, driving improvements in training processes and customer retention strategies. Committed to delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

STC

NIIT PVT. LTD.
Delhi
09.2022 - Current
  • Ensure the training facilities are set up correctly and have the necessary equipment management at the facility.
  • Assist the trainers and customers with the training administration issue or query via phone or email.
  • Coordinate and block instructors, and outside vendors, in both written and spoken correspondence.
  • Analyzed current processes and procedures to identify areas for improvement through training initiatives.
  • Coordinated pre-delivery tasks, including sending joining instructions, attendance details, and digital materials to trainers, trainees, and managers in core client regions (France, Germany, the UK, and Spain).
  • Communicated with clients to address issues related to training schedules, room bookings, quotations, time zones, and trainee nominations, ensuring quality and accuracy.
  • Provide the customer with resolution and training scheduling options.
  • Performing training management activities on the learning management system.
  • Sending joining instructions to the learner, manager, instructor, and ODF.
  • Marking the attendance of learners.
  • Sending the attendance sheet or evaluation sheet.

Process Associate

Globiva
03.2021 - 08.2022
  • Retention of customers in credit card department of RBL Bank.
  • Resolving customers queries against fraudulent transactions.
  • Customer oriented Solution partners for RBL bank.
  • Working in CRM portal.
  • Administers its interactions with customers, by using data analysis to study large amounts of information. (CRM)
  • Settling unbilled /unsettled Amount to customer and credit card.
  • Persuade Customer for Card retention.

Junior Accountant

NGO
New Delhi
02.2018 - 01.2021
  • Entering a cash voucher in Tally ERP 9.
  • Entering bank vouchers (payment, receipts, contra).
  • Checking bills.
  • Preparing vouchers.
  • Preparing the final salary register.
  • Entering donation receipts.
  • Bank Reconciliation.
  • Making DSC.
  • Arranging vouchers in order as per the day book.
  • Vouching at the end of financial.

Education

Diploma - Spanish Language

YMCA Delhi
Delhi
01.2019

B.Com -

Kalinga College
Raipur
01.2017

XII - Commerce

SKV (Raja Ram Mohan Roy)
01.2014

High School -

Sultanpur-S(Co-ed) Sec. V
01.2012

Skills

  • Easily adaptable to a new environment and challenges
  • Good communication skills
  • Ability to deal with people
  • Willingness to learn something new
  • Disciplined
  • Dedicated
  • Hardworking
  • Sales forces
  • LMS (CSOD)
  • MS Office (Word, PowerPoint and Outlook)
  • Internet browsing
  • Emailing
  • Tally ERP 9
  • crm
  • Vision

Hobbies and Interests

  • Singing
  • Dancing
  • Shopping

Disclaimer

I hereby declare that the information provided, aforesaid, is correct to my understanding and knowledge

Languages

  • Hindi
  • English
  • Spanish

Personal Information

  • Father's name: Dhanbir Singh Negi
  • Mother's name: Yashoda
  • Date of birth: 07/27/96
  • Nationality: Indian
  • Marital status: single
  • Religion: Christian

Timeline

STC

NIIT PVT. LTD.
09.2022 - Current

Process Associate

Globiva
03.2021 - 08.2022

Junior Accountant

NGO
02.2018 - 01.2021

Diploma - Spanish Language

YMCA Delhi

B.Com -

Kalinga College

XII - Commerce

SKV (Raja Ram Mohan Roy)

High School -

Sultanpur-S(Co-ed) Sec. V

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