Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
Languages
12
12
years of professional experience
Work History
Travel Agent Assistant
Forty Travels, B-B Department
04.2017 - 05.2018
Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
Liaised with airlines, hotels, tour operators, and transportation providers to confirm reservations and troubleshoot any issues that arose during clients'' trips.
Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
Developed strong relationships with vendors to secure competitive rates and exclusive deals for clients.
Developed customized vacation packages by combining various elements such as flights, accommodations, car rentals, tours, activities into tailored experiences that met individual preferences.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Receptionist
Dr.K.Z.Hashmi Surgery
08.2006 - 01.2010
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Confirmed appointments, communicated with clients, and updated client records.
Answered central telephone system and directed calls accordingly.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Maintained confidentiality of information regarding clients and company.
Maintained visitor log for entering and leaving facility for security purposes.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Diploma in Child Psychology Counsellor -
Indian Counselling Services
04.2001 -
Diploma in Information Technology - Computer Information Systems
London City College of IT And Management
London, Kingsbury
04.2001 -
Bachelor in Computer Application - Computer Applications Development
AMCOST , S. P. University
Anand, India
04.2001 -
Higher Secondary Education - Science Education
Gujarat Secondary And Higher Secondary Board
V. V. Nagar (R.P.T.P School)
04.2001 -
S.S.C -
Gujarat Secondary Board
Ode, Gujarat
04.2001 -
Skills
Experts in Child psychology counselor
Timeline
Travel Agent Assistant
Forty Travels, B-B Department
04.2017 - 05.2018
Receptionist
Dr.K.Z.Hashmi Surgery
08.2006 - 01.2010
Diploma in Child Psychology Counsellor -
Indian Counselling Services
04.2001 -
Diploma in Information Technology - Computer Information Systems
London City College of IT And Management
04.2001 -
Bachelor in Computer Application - Computer Applications Development