Summary
Overview
Work History
Education
Skills
certification
Timeline
Generic
Arti Punetha

Arti Punetha

DIGITAL MARKETING
Noida

Summary

Driven Assistant manager with proven track record at kotak Mahindra bank, I excel in marketing and communication , demonstrating exceptional customer service and problem solving skill . recognized for my positive work ethic and ability to self motivate, I efficiently meet service goal , enhancing customer satisfaction and loyalty

Overview

2
2
years of professional experience
4052
4052
years of post-secondary education

Work History

Assistant Manager Customer Support Excutive (CEC)

Kotak Mahindra Bank
NOIDA
05.2024 - 04.2025
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Identified the need of the customer completely and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Asst. Executive Customer Support

iEenergizer
NOIDA
04.2023 - 02.2024
  • Develop and maintain comprehensive knowledge of product and services
  • Handle escalated customer inquiries complaints, demonstrating strong problem and solving abilities and a commitment to conflict resolution

Education

Bsc - Agriculture

Maya Insititute of Science And Technology
Dehradun, Uttarakhand

High School -

BSF Senior Secondary School
Gwalior, Madhya Pradesh

Intermediate -

Kendriya Vidayalaya
Gwalior, Madhya Pradesh
04.2001 - 04.2014

Skills

Marketing

MS Office

Management

Communication

Chat GPT

Positive work ethic

Ability to self-motivate

Positive attitude

certification

Advance certificate in Digital Marketing and communication with MICA - july 2024 from Upgrade 


 1. Mamaearth Case Study

objective -:  Mamaearth's position on a perceptual map against its competitors 

various market segments Mamaearth 


2. Bajaj Auto Group Project 

Objective -: The communication objective should reflect the marketing objectives 

  • Create a wireframe for the home page


3. Zivame Project email marketing

Objective -:  Customer segmentation for email campaign 

  • Analysis the data zivame based on email campagin


 4. Capstone project on Integrated marketing communications (IMC)        

Objective -:    end-to-end integrated digital marketing strategy for Uber around the time of the ICC Men’s Cricket World Cup 

  • SWOT Analysis and competitor analysis
  • creative concept and execution by creating content calander


Certification course inMicrosoft Excel Basic to Advance, Udemy, 2023 


certification course in Market Research, Udemy, 2023 


Training on Socio-Economy Survey, Center of Agriculture and Farmer Development  and Participation in 1st Dehradun International Dairy and Agri EXPO, 2018

Timeline

Assistant Manager Customer Support Excutive (CEC)

Kotak Mahindra Bank
05.2024 - 04.2025

Asst. Executive Customer Support

iEenergizer
04.2023 - 02.2024

Intermediate -

Kendriya Vidayalaya
04.2001 - 04.2014

Bsc - Agriculture

Maya Insititute of Science And Technology

High School -

BSF Senior Secondary School
Arti PunethaDIGITAL MARKETING