Arti R. Yadav
Coordinator
Dombivli,MH
Summary
Experienced with coordinating and managing service operations to ensure optimal performance. Utilizes strong communication and organizational skills to streamline processes and enhance customer satisfaction. Knowledge of team collaboration and effective problem-solving to meet dynamic needs.
Overview
23
23
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Service Coordinator - Dept Customer Care
Kruger Ventilation India Pvt Ltd
11.2014 - Current
- Registration of complaints
- Attending complaint calls, sending quotations, and processing purchase orders
- Checking technician site vouchers, submitting them to the account department
- Arranging advances for technicians, submitting travel request forms
- Daily email correspondence and updates to seniors
- Maintenance of excel sheets for various purposes.
- Manufacturer of Industrial Fans
Service Co-ordinate Administration
Spectralab Instruments Pvt. Ltd.
06.2011 - 10.2014
- Handling client calls and queries
- Sending quotations for spares and services
- Updating company software for service reports
- Follow-up with clients for payments, order processing, and maintaining excel sheets
- Planning engineers' schedules and arranging spares accordingly
- Invoicing for services and spares.
- Pharmaceutical Company, Manufacturer of various instruments
Sales Co-ordinate
Compuage Infocom Ltd.
03.2009 - 05.2011
- Coordinating for Tyco Networking products
- Handling client inquiries, quotations, and follow-ups
- Material arrangement, transfer, billing from branches
- Transition management in ERP Server
- Sending weekly indents to the head office.
- Leading IT Distribution Company
Office Assistant
Rank Computers Pvt. Ltd.
07.2005 - 01.2009
- Updating the company website
- Dealing with clients, sending quotations, and following up
- Introducing new IT products to clients
- Administrative work in excel, word, PowerPoint, and email.
- IT Company, Rental & Sales
Computer Operator
Kilitch Drugs (India) Ltd.
10.2002 - 04.2004
- Computer operations, internet, fax
- Cash handling and maintaining petty cash records.
- Pharmacy Company, Manufacturer of Antibacterial Parenteral Formulations
Education
B.A -
S.K. Somaiya College Arts & Commerce
Mumbai01.2001
H.S.C. - undefined
S.K. Somaiya College Arts & Commerce
Mumbai01.1997
S.S.C. - undefined
Mumbai Saraswati Vidya Mandir
Mumbai01.1995
Skills
Service Coordination & Customer Care ManagementComplaint Registration & Resolution HandlingQuotation Preparation & Purchase Order ProcessingSpare Parts & Service Billing CoordinationTechnician Schedule PlanningClient Communication (Email & Telephonic)Order Processing & Documentation ManagementVendor & Branch CoordinationPayment Follow-up & Accounts CoordinationAdvance & Voucher VerificationExcel Reporting & Data MaintenanceERP / Software Updating & Service Report ManagementStrong Organizational & Time Management SkillsAbility to Work Under Pressure & Meet Deadlines
Certification
Typing in English Speed: 30 W.P.M
Interests
Singing
Timeline
Service Coordinator - Dept Customer Care
Kruger Ventilation India Pvt Ltd
11.2014 - Current
Service Co-ordinate Administration
Spectralab Instruments Pvt. Ltd.
06.2011 - 10.2014
Sales Co-ordinate
Compuage Infocom Ltd.
03.2009 - 05.2011
Office Assistant
Rank Computers Pvt. Ltd.
07.2005 - 01.2009
Computer Operator
Kilitch Drugs (India) Ltd.
10.2002 - 04.2004
H.S.C. - undefined
S.K. Somaiya College Arts & Commerce
S.S.C. - undefined
Mumbai Saraswati Vidya Mandir
B.A -
S.K. Somaiya College Arts & Commerce
Personal Information:
Name: Mrs. Arti R. Yadav Address: Nandiwali, Dombivali (E) Date of Birth: 1979-03-02 Gender: Female Nationality: Indian Marital Status: Married Child: 1 (14 years old) Languages Known: Marathi, Hindi, and English Hobbies: Singing Strengths: Hardworking & Honesty Weakness: None