Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Details
hobbies
Timeline
Generic

Arti Thorat

Pune

Summary

Highly motivated and detail-oriented agent with 16 years of experience in claims refund, passenger revenue accounting and airline ticketing. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organizational and time management skills.

Overview

16
16
years of professional experience

Work History

AGENT - REFUND

Etraveli Group
01.2022 - Current
  • Verified and processed refund claims in compliance with fare rules, ticketing policies and airline travel advisories using Edvin.
  • Processed and evaluated refund requests for no-show cases both voluntary & Involuntary, reissued tickets and partially used tickets.
  • Handled the creation and processing of EMD refunds in alignment with airline policies and company guidelines.
  • Communicated with airlines via email, phone and chat to change coupon status, clarify refund eligibility and get policy and updates.
  • Managed Etrack by monitoring ticket expirations and ensured timely processing of near expiry cases to avoid revenue loss.
  • Applications used Edvin, BSP link, Zendesk, ARC.
  • Operate airline ticketing system GDS - Amadeus, Sabre and Galileo


SR ASSOCIATE - PASSENGER REVENUE ACCOUNTING

WNS Global Services
03.2015 - 01.2022
  • Managed Inward & Outward billing of the airline - Rejections SC-4. Rebilling SC-5 and Correspondence SC-6 in accordance with IATA.
  • Interpreted prorate agreements and applied accurate fare construction for interline billing to/from partner airlines.
  • Evaluated taxes as per IATA resolutions and Revenue accounting and Tax database.
  • Delivered training to new Staff and colleagues as per process requirements, while tracking daily productivity and maintaining structured documentation.
  • Managed working on Sirax/Citrix and SIS (BSP) for Revenue accounting.

ASSOCIATE - PASSENGER REVENUE ACCOUNTING

Accelya Kale Solution Ltd
01.2012 - 02.2015
  • Worked on Revera system for end to end revenue accounting process.
  • Prorated airline invoice documents accurately using Multilateral and Special Prorate agreement (MPA/SPA).
  • Analyzed and validated incoming and outgoing billing claims to/from partner airlines, accepting or rejecting charges to prevent over or under billing and revenue leakage.

Customer Service Associates

WNS Global Services
08.2009 - 03.2011
  • Handle Reissue ticket request for British Airways as per passengers requirements.
  • Coordinated and documented team meetings, including preparing and maintaining minutes of meeting (MoM) and action items.


Education

Diploma - International Airlines and Travel Management

IITC-Pune
01.2009

Bachelor of Arts - Arts

University of Mumbai
Mumbai, MH
01.2008

A-Levels -

V.G VAZE college
Mulund West, MH
01.2004

GCSEs -

St. John The Baptist High School
Thane, MH
01.2002

Skills

  • Strong Analytical Thinking
  • Self-Motivated
  • Multi-tasking under pressure
  • Adaptability
  • Positive attitude
  • Accountability & ownership
  • Confidentiality and Date privacy awareness

Languages

Hindi
Marathi
English

Hobbies and Interests

  • Watching reels, movies, series, serials, etc
  • Cooking & trying new recipes
  • Listening music

Personal Details

  • Date of Birth: 10/22/85
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

hobbies

  • Travelling abroad and exploring new destinations.
  • Discovering diverse cuisine.
  • Listening to music.


Timeline

AGENT - REFUND

Etraveli Group
01.2022 - Current

SR ASSOCIATE - PASSENGER REVENUE ACCOUNTING

WNS Global Services
03.2015 - 01.2022

ASSOCIATE - PASSENGER REVENUE ACCOUNTING

Accelya Kale Solution Ltd
01.2012 - 02.2015

Customer Service Associates

WNS Global Services
08.2009 - 03.2011

Bachelor of Arts - Arts

University of Mumbai

A-Levels -

V.G VAZE college

GCSEs -

St. John The Baptist High School

Diploma - International Airlines and Travel Management

IITC-Pune
Arti Thorat