Arti Thorat
Pune
Summary
Highly motivated and detail-oriented agent with 16 years of experience in claims refund, passenger revenue accounting and airline ticketing. Demonstrates talent in handling challenging situations with tact and diplomacy. Displays strong organizational and time management skills.
Overview
16
16
years of professional experience
Work History
AGENT - REFUND
Etraveli Group
01.2022 - Current
- Verified and processed refund claims in compliance with fare rules, ticketing policies and airline travel advisories using Edvin.
- Processed and evaluated refund requests for no-show cases both voluntary & Involuntary, reissued tickets and partially used tickets.
- Handled the creation and processing of EMD refunds in alignment with airline policies and company guidelines.
- Communicated with airlines via email, phone and chat to change coupon status, clarify refund eligibility and get policy and updates.
- Managed Etrack by monitoring ticket expirations and ensured timely processing of near expiry cases to avoid revenue loss.
- Applications used Edvin, BSP link, Zendesk, ARC.
- Operate airline ticketing system GDS - Amadeus, Sabre and Galileo
SR ASSOCIATE - PASSENGER REVENUE ACCOUNTING
WNS Global Services
03.2015 - 01.2022
- Managed Inward & Outward billing of the airline - Rejections SC-4. Rebilling SC-5 and Correspondence SC-6 in accordance with IATA.
- Interpreted prorate agreements and applied accurate fare construction for interline billing to/from partner airlines.
- Evaluated taxes as per IATA resolutions and Revenue accounting and Tax database.
- Delivered training to new Staff and colleagues as per process requirements, while tracking daily productivity and maintaining structured documentation.
- Managed working on Sirax/Citrix and SIS (BSP) for Revenue accounting.
ASSOCIATE - PASSENGER REVENUE ACCOUNTING
Accelya Kale Solution Ltd
01.2012 - 02.2015
- Worked on Revera system for end to end revenue accounting process.
- Prorated airline invoice documents accurately using Multilateral and Special Prorate agreement (MPA/SPA).
- Analyzed and validated incoming and outgoing billing claims to/from partner airlines, accepting or rejecting charges to prevent over or under billing and revenue leakage.
Customer Service Associates
WNS Global Services
08.2009 - 03.2011
- Handle Reissue ticket request for British Airways as per passengers requirements.
- Coordinated and documented team meetings, including preparing and maintaining minutes of meeting (MoM) and action items.
Education
Diploma - International Airlines and Travel Management
IITC-Pune
01.2009
Bachelor of Arts - Arts
University of Mumbai
Mumbai, MH01.2008
A-Levels -
V.G VAZE college
Mulund West, MH01.2004
GCSEs -
St. John The Baptist High School
Thane, MH01.2002
Skills
- Strong Analytical Thinking
- Self-Motivated
- Multi-tasking under pressure
- Adaptability
- Positive attitude
- Accountability & ownership
- Confidentiality and Date privacy awareness
Languages
Hindi
Marathi
English
Hobbies and Interests
- Watching reels, movies, series, serials, etc
- Cooking & trying new recipes
- Listening music
Personal Details
- Date of Birth: 10/22/85
- Gender: Female
- Nationality: Indian
- Marital Status: Married
hobbies
- Travelling abroad and exploring new destinations.
- Discovering diverse cuisine.
- Listening to music.
Timeline
AGENT - REFUND
Etraveli Group
01.2022 - Current
SR ASSOCIATE - PASSENGER REVENUE ACCOUNTING
WNS Global Services
03.2015 - 01.2022
ASSOCIATE - PASSENGER REVENUE ACCOUNTING
Accelya Kale Solution Ltd
01.2012 - 02.2015
Customer Service Associates
WNS Global Services
08.2009 - 03.2011
Bachelor of Arts - Arts
University of Mumbai
A-Levels -
V.G VAZE college
GCSEs -
St. John The Baptist High School
Diploma - International Airlines and Travel Management
IITC-Pune
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