ARTI WAGLE
Pune
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Executive Assistant to Chairman
Purnartha Investment Advisers Ltd.
08.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Organized trips for individual, family and business travelers.
Assistant Manager - Customer Support Group
SBICAP Securities Ltd.
03.2020 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Streamlined communication channels for improved efficiency, ensuring seamless coordination between departments.
- Utilized CRM software for effective tracking of client interactions, providing valuable insights into account management strategies.
- Conducted thorough research to analyze client needs, successfully implementing tailored service strategies.
- Played a key role in resolving escalated client issues, maintaining professionalism and fostering positive outcomes.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Executive Assistant to MD
SBICAP Securities Ltd.
08.2015 - 02.2020
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Developed and maintained automated alert systems for important deadlines.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Assistant Manager - HR
SBICAP Securities Ltd.
12.2010 - 08.2015
- Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
- Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
- Conducted exit interviews with departing employees to identify areas for improvement and obtain insights into overall employee experiences within the organization.
- Supported executive leadership during periods of organizational change by providing guidance related to workforce restructuring efforts.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
- Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
- Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Processed Group Mediclaim and Insurance benefits for employees in various locations and diminished financial discrepancies through data analysis.
Executive Assistant to the Chief Operating Officer
SBICAP Securities
12.2007 - 12.2010
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated successful meetings and events through meticulous planning, coordination, and logistical support.
- Expedited workflow with timely responses to internal and external inquiries via phone calls or emails.
- Reduced administrative errors significantly by proofreading internal memos before distribution to respective parties.
- Managed sensitive information with utmost discretion, ensuring confidentiality at all times.
- Supported the Chief Operating Officer''s strategic vision by drafting correspondence that reflected company values.
- Optimized communication between departments with effective liaison efforts for smoother project execution.
- Provided comprehensive administrative support for multiple executives simultaneously while maintaining exceptional attention to detail.
- Improved decision-making processes by conducting research, compiling data, and generating reports for executive review.
- Boosted team morale by fostering a positive work environment and encouraging collaboration among colleagues.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
Executive Assistant
Infinite Canvas
06.2007 - 12.2007
- Enhanced customer satisfaction by efficiently handling travel bookings, itinerary changes, and cancellations.
- Negotiated favorable rates with vendors for accommodation, transportation, and tour packages to provide cost-effective travel solutions.
- Elevated overall traveler experience through consistent delivery of high-quality customer care from initial inquiry until the completion of their trip.
- Streamlined communication with clients by proactively addressing inquiries and resolving travel-related issues.
- Facilitated timely ticket issuance by monitoring fare rules, ticketing deadlines, and ensuring compliance with airline policies.
- Maintained up-to-date knowledge of industry trends, visa regulations, and travel advisories to ensure accurate information provision to clients.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Front Office Executive
Dicitex Décor (Textile Exports Company)
01.2007 - 05.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Executive – Facilities & ADMIN & Travel Desk
Motilal Oswal Securities Ltd.
03.2005 - 12.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Expedited invoice processing and expense tracking to maintain accurate financial records for budgeting purposes.
- Managed travel arrangements for senior executives, including flight bookings, hotel reservations, and transportation services as needed.
- Ensured smooth operations within the office environment, troubleshooting technical issues with equipment as necessary to prevent disruptions in daily activities.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Manager
RMA Media
01.2002 - 03.2005
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service
Great Escape Travels (Sub – Agents)
08.1998 - 08.2000
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Education
Bachelors of Commerce - Commerce
Mumbai University
Mumbai01.2001
Diploma in International Airlines & Travel - Tourism Management
India International Trade Centre
Mumbai, India03.1999
Skills
- Microsoft Office Suite
- Executive Support
- Eye for detail
- Project Management
- Team Collaboration
- Effective Communication
- Mentoring
- Managing multiple projects
- Fluent in English, Hindi, Marathi
- Business Administration
Timeline
Executive Assistant to Chairman
Purnartha Investment Advisers Ltd.
08.2023 - Current
Assistant Manager - Customer Support Group
SBICAP Securities Ltd.
03.2020 - 08.2023
Executive Assistant to MD
SBICAP Securities Ltd.
08.2015 - 02.2020
Assistant Manager - HR
SBICAP Securities Ltd.
12.2010 - 08.2015
Executive Assistant to the Chief Operating Officer
SBICAP Securities
12.2007 - 12.2010
Executive Assistant
Infinite Canvas
06.2007 - 12.2007
Front Office Executive
Dicitex Décor (Textile Exports Company)
01.2007 - 05.2007
Executive – Facilities & ADMIN & Travel Desk
Motilal Oswal Securities Ltd.
03.2005 - 12.2006
Manager
RMA Media
01.2002 - 03.2005
Customer Service
Great Escape Travels (Sub – Agents)
08.1998 - 08.2000
Bachelors of Commerce - Commerce
Mumbai University
Diploma in International Airlines & Travel - Tourism Management
India International Trade Centre
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