Aruj Kumar
Trainer - L&D
Noida
Summary
Strategic and results-driven Learning and Development professional with over 3 years of experience in designing and implementing effective training programs. Proven track record in enhancing team performance, boosting sales productivity, and driving organizational growth through targeted learning solutions and performance management programs. Adept at conducting needs assessments, developing training materials, and utilizing comprehensive analysis techniques to measure training effectiveness. Skilled in leading cross-functional teams, mentoring personnel, and fostering a culture of continuous improvement. Proficient in leveraging advanced tools such as MS Office, ERP systems, and CRM platforms to optimize training delivery and performance outcomes. Committed to delivering impactful training initiatives that align with organizational objectives and enhance overall employee engagement and satisfaction.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Sales Trainer, L&D Department
Vaco Binary Semantics LLP
08.2023 - Current
- Spearheaded end-to-end recruitment, training, and development initiatives for high-impact sales teams, contributing to a 15% increase in sales revenue.
- Conducted systematic evaluations of training program effectiveness, leading to a 10% improvement in team performance metrics.
- Implemented comprehensive training on sales and account management practices, resulting in a 20% increase in profitability and efficiency.
- Facilitated diverse learning sessions to accommodate varied learning styles, resulting in a 12% rise in sales team productivity.
- Formulated and enforced job-specific competencies and performance standards, driving a 17% increase in customer satisfaction ratings.
- Leveraged needs assessments to identify and address performance gaps, resulting in a 14% boost in team productivity.
- Utilized rigorous analysis techniques to evaluate training effectiveness, leading to a 25% increase in revenue per employee.
- Mentored and trained 375 new personnel, resulting in a 10% improvement in overall sales team performance and a 7% decrease in employee turnover rates.
- Identified and recommended individuals for promotions or raises, leading to a 20% increase in internal promotions and talent retention.
- Designed and executed various training programs for operations, resulting in an 8% reduction in error rates.
- Implemented performance management programs that led to a 12% increase in employee engagement and productivity.
Client Relationship Manager
IndiaMART InterMESH Ltd.
04.2023 - 06.2023
- Managed recruitment, training and development for highly effective servicing team.
- Exceeded established KPIs, ensuring minimum Turnaround Time (TAT) of 1 day for both internal and external tickets, achieving 80% renewal rate, and improving Early Churn (EC) and Voice of Customer (VOC) metrics by 15%.
- Resolved complex issues with high-profile customers, successfully retaining their loyalty and expanding return customer base by 25%.
- Coached and mentored team to excel in consultative sales and negotiation techniques, leading to 40% increase in individual sales performance.
Business Development Manager
Ixambee
01.2021 - 04.2023
- Orchestrated and motivated team of 12 sales professionals, surpassing revenue targets of 21.6 million for FY 2022-23.
- Proactively identified, recruited, and trained new hires and existing employees, imparting best practices, procedures, and sales strategies resulting in 20% increase in individual sales performance.
- Strategically identified and pursued lucrative business opportunities, generating 5 million in new company revenue and improving bottom line profit by 15%.
- Diligently monitored and evaluated sales team performance, providing constructive feedback and implementing tailored performance improvement plans, resulting in 10% increase in overall sales productivity.
Education
Bachelor of Technology - Electronics And Communications Engineering
Greater Noida Institute Of Technology
06.2012 - 06.2016
12th - Science
Radiant International School
06.2010 - 06.2011
10th - Science
Delhi Public School Patna
06.2009 - 06.2010
Skills
Training program creation
Timeline
Sales Trainer, L&D Department
Vaco Binary Semantics LLP
08.2023 - Current
Client Relationship Manager
IndiaMART InterMESH Ltd.
04.2023 - 06.2023
Business Development Manager
Ixambee
01.2021 - 04.2023
Bachelor of Technology - Electronics And Communications Engineering
Greater Noida Institute Of Technology
06.2012 - 06.2016
12th - Science
Radiant International School
06.2010 - 06.2011
10th - Science
Delhi Public School Patna
06.2009 - 06.2010
Microsoft excel
Microsoft powerpoint
CRM- LeadSquared
Hubspot Agency Partner Certification - HubSpot
Accomplishments
- Best Mentor Award - GoNukkad Project (Vaco Binary Semantics)
- Set up processes for multiple cities and trained the trainers
- Multiple Best Performer Awards (Ixambee)
- Certificate - The Brainiac (Ixambee)
- Received ESOPs from (Ixambee)
Awards and Recognition
Star Performer of the month
Jan 2021
(Highest revenue contributor)
Performer of the month
Feb 2021
(Second highest revenue contributor)
The Brainiac - Ixambee
Apr 2022
(Awarded for pitching most innovative ideas to solve problems and issues)
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