Aruja Raka Ghosh

Dynamic professional proficient in English, Hindi, and Bengali, demonstrating strong communication skills across diverse cultural contexts. Eager to embrace new learning opportunities and languages, showcasing adaptability in fast-paced environments. Proven experience in headhunting and profile sourcing complements a flexible approach to working under busy schedules and a willingness to relocate for career advancement. Comfortable with rotational shifts and ready to contribute effectively to team success.

• The functional areas are mentioned below as per the company requirements. They are, as follows:-
• Site Galleria Pvt. Ltd. - Managing reception area, getting clients for the company, headhunting (profile sourcing for job applicants) for the company’s vacancies and administrative assistance.
• Concentrix Services Pvt. Ltd. - Providing customer service to the clients. It primarily included helping with billing and technical queries on the product.
• Datacore Technologies Pvt. Ltd - Inform candidates and motivate them to complete the job application. Schedule/reschedule joining day of the employees and sharing necessary information. Review application form and ensure necessary details are filled in accordingly. Resolve candidate’s queries and requests over a call or an email. Maintain escalations on a ticketing platform. I also used to collate documents for verification, verify them and put the candidate forward to onboarding process.
• Accenture Solutions Ltd. – Handling, bill, technical and fault enquiries in the contact centre environment. And in the Complaints department, handling highly escalated concerns mostly for billing, faults and educating customers about how the procedure and policies of the company work and how they are entitled to a certain thing and when they are not eligible. And I retain the customers by providing special discounts in a way of handling escalations.