ARUL KUMARAN

• Responsible for completing client transaction and service requirements in accordance with the bank's policies and procedures.
• Ensure high quality client experience and assist in issue resolution and providing incident report in case of errors.
• Ensure that the checklist is followed and queue is monitored at all times.
• Ensure internal service level agreements are meet through meeting Individual set target.
• Support operational efficiency and the risk management framework for Transaction Banking.
• Delivering high quality of work and taking ownership to resolve any client queries and complaints efficiently and effectively and escalating as appropriate.
• Acts as first point of call for team mates with process related questions.
• Managing work allocation and Reports and supporting team members in workflow and project work.
• Drive actions that support end-to-end cycle time reduction and work towards getting accredited in all the process.
• Monitor and respond to email correspondence from stakeholders and both internal and external clients.
• Support the Line manager in conducting daily operations with great attention to accuracy and detail.
• Provide process improvements to enhance the system and participate in project calls as and when needed.
• Being a back-up for other processes as long as no segregation of duty issue identified.

Conducted error-free account reconciliations using the TLM platform.

• Collaborated with cross-functional teams to implement strategic solutions that enhanced operational efficiency.
• Collaborated with finance and operations teams to improve reconciliation procedures, enhancing efficiency and accuracy.
• Monitored and analyzed financial transactions across multiple currencies, ensuring accurate conversion and reporting.
• Conducted detailed analysis of aged items in reconciliation accounts, facilitating swift resolution and clearance.
• Engaged with IT department to enhance reconciliation software capabilities, meeting evolving needs of business.
• Ensuring effective follow-ups and escalations, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries.
• BCP Planning and Execution, and Managing Monthly Management Information System (MIS) Reports.
• To ensure proper backups are created within the department.

• Ensured rapid turnaround and error-free loan closures.
• Resolved complex customer complaints with focus on fair solutions and maintaining positive relationships.
• Reviewed and updated company policies to reflect changing customer needs and expectations.
• Managed daily operations within customer service department, promoting team efficiency and productivity.
• Maintained up-to-date knowledge of industry developments, applying best practices to enhance service quality.
• Monitored and reported on service level agreements, ensuring compliance with company and industry standards.
• Closing Service Requests within TAT and provide NOC to customers
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Ensuring adherence to Quality Control standards that have been set for process and providing essential feedback to Team Members.
• Coordinating Team member about leave plans and preparing work allocation accordingly.