Arul Raj

To work in most admired service industry & to give My Best of efforts for the Uplift of the company I am working for

Sodexo India – In 2010 I began My journey with the company as a Facility Executive, where I diligently contributed to various projects and honed My skills in Through hard work, dedication, and a commitment to excellence, I progressed within the organization, earning promotions along the way. Today, I am proud to hold the esteemed position of General Manager - FM Plant form - Soft services SME for Country. This role not only reflects My professional growth but also signifies My ability to lead, strategize, and drive the company towards success. My experience and expertise to propel both myself and the organization forward.

Overall 25 years’ experience in cleaning technology. (10yesrs in Hotels & 15 years in FM) Thorough knowledge in methods of cleaning activities at the Star Hotels, Industrial factories, Building sites, Education segment, Pharma & Food related industries.

Strong knowledge to support Business development for site scoping & Competitive solution support for soft services functions in all types of facility.

Good Benchmark knowledge of cleaning activity, Locations in all type of facility, cleaning consumable & Automation cleaning.

Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff members.

Strong working knowledge of all Housekeeping administrative functions to include. Scheduling, status, payroll and other clerical areas.

Great working knowledge of material control to include purchasing requisitioning of departmental supplies. Considerable computer software knowledge. Remarkable ability to lead, Train, guide, direct, develop and motivate people at all levels.

Strong written and verbal communications skills. Excellent interpersonal, customer service, team building and problem-solving skills. Good ability to speak, write, read and understands Tamil & English. Uncommon ability to calmly handle difficult situations, Planning & Teamwork load tracking.

• Sodexo Technical Services, GM FM planform, Soft services country SME, Soft Services Global framework Country champion, Soft Services Frame work deployment process lead for across India to all the segment (SSF is Upgraded & Standard cleaning process & Training material developed by global cleaning expects) Coordination with Global & APAC being port of the Expert network by discussing on Monthly calls for project, Status, best practices implementations. Business development support – Coordinate with sales team for new business support Sharing competitive solution & designing the cleaning program for the proposal for all the segments (Industrials, Education, Corporate offices & Pharma) Soft services operation support – Soft services assessment & Solution, Training by visiting site & Meeting client to understand the expectations, sharing solutions, Implementation supports. Improving cleaning efficacy by providing right solution with Digital & Automation. New Sites Mobilization support – Preparing transition plan & having coordination with stakeholder to process implementations with the time frame. Project indicatives on Benchmarking on people & Product productivity, Mechanized approach templet to support operation & BD….

• Nokia India Pvt Ltd (Sriperabathur) (Sodexo / MacLellan Technical Services India (P) Ltd), Soft Services Facility manager – Site lead, Reports to Client, Responsibility for the delivery of soft facilities services by handling 302 Resources to support office services, cleaning & Dust control process, even management, Scrap management, Pest control services). Monitoring and reporting of service level agreements and key performance indicators internal and external, also tracking of risks/rewards mechanisms. Monitoring of supply partners/contractors service delivery and customer interface on a day to day basis Financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels Providing a continuous improvement review and development of initiatives to improve Soft services to achieve optimum performance and full customer engagement.

• WinWinD Power Energy (p) Ltd - Halcyon Facility Management Thiruvallur, AFM – Site lead, Report to Client, Responsibility for the delivery of cleaning services by handling 150 Resources to support Production shop floors, Offices cleaning & Waste management.

• Pay pal Ebay - Maclellan Integrated Services (P) Ltd, Executive, Report to site lead (Maclellan), Responsibility for the delivery of cleaning services by handling 80 Resources to support cleaning & Even management, Waste management, Pest control services).

• The Royal Regency Hotel Chennai (3 Star), Executive Housekeeper, Reports to GM, Responsibility for the delivery of entire cleanliness for the Hotel rooms (110) & Public areas cleaning, Client services & Laundry management.

• Pearl Hotels & Restaurants Group -United Kingdom, Housekeeper, Report to head housekeeper, Responsibility for cleaning all types of rooms & Common areas, Scheduled Wooden floor polishing & Carpet shampooing for group outlets (4 Hotels)

• The Residency Towers (5 star) – Chennai, Senior Houseman, Report to housekeeping supervisor, Responsibility for cleaning of executive suite rooms & Client services.

• The Apollo Sindoori Hotels – Chennai, Houseman, Report to housekeeping supervisor, Garden assistance, cleaning of external areas, Public area Rest rooms cleaning & Standard rooms cleaning.

• Sodexo - Certified Internal Auditor from BUREAU VERITAS based on the Training Course completed on Facility Management - ISO 41001 2028 standard. (2023)
• Sodexo - Global FM Academic program passed & certified in June 2023
• Sodexo - Efficiency Impact India award winner in 2023
• Sodexo - Service Excellent- certification of appreciation award winner in 2022
• Sodexo - Outstanding contribution award winner in 2021
• Sodexo – India People award – Certificate of Excellence award winner in 2021
• Sodexo Nokia – Certification of Appreciation award winner from Nokia client in 2013
• Maclellan – Best Employee award winner in 2008
• Maclellan PayPal eBay – PAT Award (PayPal appreciations Talant) Award winner form client in 2008
• Hotel The Rayal Regency – Certificate of Merit, The Best Staff award winner in 2006

• Date of Birth: 03/17/1980
• Marital Status: Married

SSF - Soft Services Framework global process implementation – Trained in Singapore & Denmark, Adopted the Tools & Process as per the county requirements, successfully Implemented 240 FM Sites in India. 

Developed Mechanized approach template for identifying all the manual cleaning activities from various Industrial Factories, Corporate office facilities & Ground Maintenance, recommending the right Automation solution with Manpower optimization & ROI Details – Provided suitable cleaning machines for minimum cleanable area Sqft & 3 Types of brands with cost details – This temple was very much supported for BID solution & Exiting site FM to procure the appropriate cleaning machines & Qty as per the cleaning frequencies. 

Created RAP (Resource Allocation Plan) Template for BID & Existing site optimization support – Identified various facilities cleaning activity motion study for Industrial Factories, Office Facilities & Education segments – Created the Benchmark productivity for all the location FULL & SPOT Cleaning activity based on the stop watch cleaning durations – When BD & Operations applying the Location wise Sqft & Cleaning frequency the template will project the Manpower requirements, This is highly helped to propose the appropriate cleaning solution for New Business & Analyzing the gaps & Better utilization of the exiting functions. 

Developed Benchmark productivity for Manpower – Sqft for cleaner, Cost per Sqft for cleaning consumables & Cost per Head for Toiletries, Identified & Collected in depth details from various facilities operations, Developed Cleaning benchmark template for FM Operation & BID support. 

Cleaning Innovations, Best practices & Quick win temple developed & communicating to all the Segment operation by giving training for them to implement & This is been added in to our Global Innovation hub portal. 

Created Specific FM Cleaning program for Automobile industries, Office facility & Education segment – Developed Location/Sub location wise cleaning approach with the process & Recommended cleaning frequency (Full & Spot) 

Developed Digital Soft services Skill assessment using Easy Generated & Digital Cleaning checklist developed for all the industries & All the locations & Uploaded Sodexo SoCampus portal. Developed Kitchen cleaning program & Process with new technology automation & piloted few sites.