Arul Shaiju
Chennai
Summary
Dynamic Senior Manager-SRE at Standard Chartered GBS with expertise in enhancing application availability and driving automation initiatives. Proven leader in stakeholder communication and incident management, successfully improving operational efficiency. I excel in mentoring teams and implementing innovative solutions to complex challenges.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Manager-SRE
Standard Chartered GBS
Chennai
04.2019 - Current
- Managing a team supporting Financial Market post trade suite of applications.
- Subject Matter Expert in the Trade settlement application production support team. Prime responsibility is to improve the availability of application for business users.
- Leadership and Mentoring: Allocate the tasks for resources and train the young resources.
- Stakeholder Management: Collaboration with development partners, business partners and platform teams to improve the availability of application.
- Effective Communication: Follow the ITIL protocol in case of events impacting production and apprise the user community and driving the incident towards solution.
- Innovation & Automation: Identify the code bugs/business gaps in Production and propose innovative solutions for automation.
Support Manager
Standard Chartered GBS
Chennai
06.2014 - 01.2019
- SME role in the team supporting Financial Market post trade suite of applications.
- Front office support for technical and business queries from Operations team.
- Onboarding of applications into production environment.
- Monitoring lead for Application and Infra services.
- Incident, Change and Problem management lead.
- Automation of recurring manual works.
Technology Analyst
Infosys
Bangalore
01.2010 - 05.2014
- Responsibilities include batch management of risk calculation jobs and oversee the delivery of Margin Call statements to clients.
- Supported front office Risk Management desk from London office for 1 year and worked closely with business operations team.
Software Engineer
Infosys
Pune
06.2007 - 12.2009
- Software Engineer role in the team supporting Data Warehousing tool Informatica. Responsibilities include batch management, incident and problem management.
Education
Senior Management Program (eMDP) -
Indian Institute of Management, Kozhikode
09-2023
Bachelor of Mechanical Engineering -
College of Engineering
Chennai04-2007
Skills
- Database programming
- Linux
- Solaris
- Windows operating systems
- WebMethods 98
- Unix shell scripting
- Perl
- Control-M
- Autosys
- ITRS Geneos
- Remedy
- Docker
- AWS
- Kubernetes
- Filebeat
- Logstash
- ElasticSearch
- Kibana
- Rundeck
- Tableau
- Finance
- Accounting
- Digital transformation
- Operations
- Strategy
- Human resources
- Leadership
- Incident management
- Change management
- Problem management
- Disaster recovery
- Major incident management
- Stakeholder communication
- Risk analysis
- Risk mitigation
- Application onboarding
Certification
- Google Site Reliability Engineering (SRE): Measuring and Managing Reliability, 01/01/21
- SCB Certified SRE (Internal), 01/01/21
- Certified Investment Banking Operations Professional (CIBOP), 02/01/18
- National Stock Exchange certified Capital Market Professional (NCCMP), 01/01/16
- ITIL V3 certified, 01/01/16
- Oracle 9g certified, 01/01/16
Accomplishments
- Half-yearly individual award for efficient and timely handling of a critical external audit.
- Participated in Hackathon and demonstrated how carbon emission can be reduced in Cloud Datacenter.
- GEM (Going Extra Mile) award for the work to set up data analysis for capacity management.
- Monthly best performer award for improved focus in on-boarding of a critical regulatory application.
- Captain of Championship winning Futsal team of intra-bank competition.
- Captain of the University football team.
- Awarded National Merit scholarship by Indian Government for Excellency in Higher Secondary Course exam.
Timeline
Senior Manager-SRE
Standard Chartered GBS
04.2019 - Current
Support Manager
Standard Chartered GBS
06.2014 - 01.2019
Technology Analyst
Infosys
01.2010 - 05.2014
Software Engineer
Infosys
06.2007 - 12.2009
Senior Management Program (eMDP) -
Indian Institute of Management, Kozhikode
Bachelor of Mechanical Engineering -
College of Engineering