Java
Arul Kishore AX
Account Manager
Poonamallee, Chennai
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Associate Account Manager
Amazon
Chennai
04.2021 - Current
- Generated weekly business review reporting dashboard and project weekly tier 1 vendor performance in the US marketplace using MySQL, Excel, and Tableau
- Identified the process defect in product discoverability issues in Alaska portal and implemented the python level scripting extraction for fetching ASIN discoverability details which resulted in 5.38 HC savings
- Investigated drop in First-Time Resolution (FTR) by internal teams and fixed process gap and, training the teams, thereby ensuring 99% FTR in Q1, 2021
- Partnered with stockholder’s and defined the process workflow and launched Born to Run, Packaging Opportunities, and Efficient receive management activities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
Catalog Lead I
Amazon
Chennai
04.2017 - 03.2021
- Created custom reusable SQL queries to pull vendor and customer metrics and create Quick-sight dashboards for visualizing/ identifying weekly trends, resulting in 1.5 headcount savings
- Analyzed the pattern behind misses in turnaround time for buy-ability process and created a tool to pull the buyability report and vendor actions using Excel and Python which resulted in improvement of SLA (2%) and HC savings of 3.7
- RCA of Customer concerns with Product functionality and Catalog Discrepancy
- Certified Amazon Process trainer and have trained over 30 leads in various processes within Amazon.
Catalog Specialist
Amazon
Chennai
04.2017 - 10.2018
- Examined critical events and strive to resolve issues along with root cause analysis
- Supported new MP (AU) launch from initial phase which includes identifying key attributes for migration, Testing templates, Troubleshooting & Fixing IDQ attributes, Creating new items, Vendor support etc
- Worked as a single point of contact for Automation program between Technical and Operations representing 5 nodes worldwide and launched the program successfully which resulted in 4.23 HC savings
- Implemented a tech feature in internal tool by working with technical team individually which saved 0.89 head count in my team.
Catalog Associate
Amazon
Chennai
08.2015 - 03.2017
- Handled the day-to-day volumes of the assigned tasks and ensure given Service level Agreement is met as per quality standards
- Onboarding the UK luxury Beauty from Manual TT process to VSSC template for the standardized uploads of the new Catalog
- Adapted to Amazon’s Retail Systems Platform for supporting vendors and buyers in enhancing the retail selection on Amazon’s UK catalog
- Interacting and coordinating with vendors and buyers to accurately reflect the Amazon catalog price, product details and other product-related information
Education
Bachelor of Technology - Information Technology
Anna University- Jeppiaar Institute of Technology
09.2011 - 05.2015
Skills
Account management
Database Management
Operations
Strategic planning
Vendor management
Program Management
E-commerce
Accomplishments
- Certifications: Oracle Certified Java professional (OCJP) and Amazon SQL certified.
Additional Information
- Achievements Awards: , Awarded Amazons RBS awards for Above and Beyond, Einstein, First among equals, Customer Delight and Extra Mile
Software
Python
SQL
Certification
Oracle Certified Java professional
Timeline
Associate Account Manager
Amazon
04.2021 - Current
Catalog Lead I
Amazon
04.2017 - 03.2021
Catalog Specialist
Amazon
04.2017 - 10.2018
Catalog Associate
Amazon
08.2015 - 03.2017
Bachelor of Technology - Information Technology
Anna University- Jeppiaar Institute of Technology
09.2011 - 05.2015