Summary
Overview
Work History
Education
Skills
Timeline
Generic
ARULKUMAR SOMASUNDARAM

ARULKUMAR SOMASUNDARAM

HIRIYUR

Summary

Resourceful Branch Manager adept at increasing productivity and efficiency through streamlining operations. Possess strong skills in team leadership, customer relationship management, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring seamless branch operations while fostering a positive work environment.

Overview

32
32
years of professional experience

Work History

Branch Manager

MEHALA MACHINES INDIA LTD
NEW DELHI
07.2019 - Current
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Created reports summarizing operational performance metrics for senior management review.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Planned work schedules to maintain adequate staffing levels.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Analyzed competitors and market trends to facilitate business growth.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Managed staff scheduling, hiring and training processes.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Conducted regular performance reviews for all employees in the branch.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Assisted other branches when needed during peak periods or special projects.
  • Identified opportunities for process improvement initiatives within the branch.
  • Developed strategies to increase customer satisfaction and loyalty.
  • · Participated in exhibitions and events to promote brand awareness.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Resolved escalated customer complaints in a timely manner.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Admin & Networking In Charge

KAY PEE EFF TOOLTECH (P) LTD
HOSUR
04.2010 - 04.2019
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Responded promptly to customer complaints in a professional manner.
  • Provided general administrative support to staff members.
  • Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
  • Facilitated communication between departments to support project completion and goal achievement.
  • Worked closely with human resources to support employee management and organizational planning.
  • Implemented filing systems to improve document organization and retrieval.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Improved office organization by developing filing system and customer database protocols.
  • Analyzed company's expenditures and developed financial models.
  • Coordinated scheduling and logistics for staff meetings and corporate events.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Coordinated meetings, conferences, travel arrangements.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Monitored system upgrades, patches and new configurations.
  • Configured, monitored and maintained email applications or virus protection software.
  • Worked independently while coordinating project work and support functions with other team members.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Utilized various software and tools to streamline processes and optimize performance.

Sales and Marketing Executive

VODAFONE CELLULAR LTD
COIMBATORE
04.2007 - 09.2009
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Utilized CRM systems to track customer interactions and sales opportunities.
  • Informed customers about current promotions and discounts.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Provided excellent customer service to clients in person and over the phone.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained records related to sales for store management.

ADMIN AND ACCOUNTS EXECUTIVE

CHEVIOT INTERNATIONAL LTD
CHENNAI
01.2003 - 03.2007
  • Maintained up-to-date vendor contracts and agreements as well as other documentation related to accounts receivable and payable activities.
  • Recruited, hired and trained new hires to optimize profitability.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Responded promptly to customer inquiries regarding billing issues or account status updates.
  • Prepared and submitted expense reports on behalf of team members.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Recognized security risks to properly handle situations.
  • Researched and resolved discrepancies between accounts payable and receivable records.
  • Reduced process lags by training employees on best practices and protocols.
  • Performed month-end closing activities such as journal entries, accruals, reconciliations.
  • Greeted and assisted customers to foster positive experiences.
  • Handling all correspondence with Head office with E-mail and Phone.
  • Handling all Ledgers both manual and Computers. Preparing various types of statements such as Purchase, Production, Dispatch and Stock Statements.
  • Maintaining Petty Cash Expenses and prepare a ledgers both manual and Computer.
  • Maintaining Godown stock by manual as well as computer. Maintaining factory stocks, production follow-ups.
  • Controlling and maintaining Stock & Account details with Job workers.

Audit Trainee

Harikrishna & Co., Auditors
POLLACHI
07.2001 - 12.2002
  • Collaborated effectively with team members to deliver timely completion of assigned tasks.
  • Posted financial data in Excel spreadsheets and managed inventory.
  • Engaged in discussions with clients to gather information and explain audit findings and recommendations.
  • Assisted senior auditors in preparing presentations on audit findings.
  • Drafted reports summarizing the results of audit examinations.
  • Supported efficient accounting operations with high-quality administrative support.
  • Supported senior auditors in preparing for and conducting audit meetings with client management.
  • Communicated regularly with external auditors regarding status updates on audits.

Customer Support Executive

Reliance Systems
COIMBATORE
12.1997 - 06.2001
  • Mentored junior team members and managed employee relationships.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Promoted additional products or services to meet customers' needs.
  • Generated reports to track customer satisfaction levels.
  • Upgraded computers with new hardware components like processors, RAMs.
  • Troubleshot devices to identify and solve issues with hardware or software performance.
  • Provided technical support for client inquiries via telephone and email.
  • Monitored system performance metrics to ensure smooth operation of all connected devices.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.

Pharmacist

Kovai Medical Center & Hospital (P) Ltd
COIMBATORE
03.1993 - 11.1997
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Organized inventory control systems to maintain adequate stock levels for all products carried by the pharmacy.
  • Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
  • Trained individuals in how to use devices to promote optimal medical support.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Mentored pharmacy technicians and trainees, providing insight and answering questions regarding company procedures and medical protocols.
  • Assisted in the selection, dosing, and administration of medications based on patient-specific factors.
  • Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements.
  • Maintained records of patient profiles, including drug allergies, medications and medical histories.
  • Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations.
  • Enforced adherence to infection control protocols.
  • Maintained compliance with state and federal drug laws.

Education

D.PHARM - Pharmacy

COIMBATORE MEDICAL COLLEGE
COIMBATORE
03-1993

HSC

GOVERNMENT HIGHER SECONDARY SCHOOL
ANAIMALAI, TAMILNADU
03-1991

Bachelor of Arts - History

MADRAS UNIVERSITY
CHENNAI

Skills

  • Business performance management
  • Human resources management
  • Operations management
  • Data-driven decision making
  • Organizational development
  • Innovation management
  • Operations planning
  • Logistics support services
  • Troubleshooting and problem resolution
  • Documentation and reporting
  • Sales channel analytics
  • Documentation and control
  • Organization and multitasking
  • Microsoft Office Suite

Timeline

Branch Manager

MEHALA MACHINES INDIA LTD
07.2019 - Current

Admin & Networking In Charge

KAY PEE EFF TOOLTECH (P) LTD
04.2010 - 04.2019

Sales and Marketing Executive

VODAFONE CELLULAR LTD
04.2007 - 09.2009

ADMIN AND ACCOUNTS EXECUTIVE

CHEVIOT INTERNATIONAL LTD
01.2003 - 03.2007

Audit Trainee

Harikrishna & Co., Auditors
07.2001 - 12.2002

Customer Support Executive

Reliance Systems
12.1997 - 06.2001

Pharmacist

Kovai Medical Center & Hospital (P) Ltd
03.1993 - 11.1997

D.PHARM - Pharmacy

COIMBATORE MEDICAL COLLEGE

HSC

GOVERNMENT HIGHER SECONDARY SCHOOL

Bachelor of Arts - History

MADRAS UNIVERSITY

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