
Service Advisor with a career spanning multi-brand automotive dealerships and a strong command of customer reception, job-card management, and technical fault diagnosis. Translates vehicle concerns into clear repair plans, coordinates with technicians to keep work moving, and recommends maintenance packages that support repeat business and long-term client trust. Brings mechanical grounding from an ISO/TS 16949 quality background to every customer interaction.
Customer service & client relations
Technical fault diagnosis & vehicle inspection
Job-card preparation & service estimation
Upselling maintenance packages
Vehicle complaint history & service records
Repair status coordination
Service inquiry handling
Preventive maintenance advisory
Warranty tracking
Quality delivery follow-up