ARULNESAN G

13+ years of Experience in Specializing in Software testing and Retail branch banking operations Sound knowledge in Corporate internet banking portal testing, testing management, Business requirement analysis and defect management. Core area of competence include Intellect Design arena CBX product testing back office, CIF on boarding, accounts, functionalities entitlement, Limit settings, Reports testing and Corporate internet banking front office testing, Payroll uploads, Bulk uploads testing. Rich experience in ICICI Bank Ltd that includes retail liability operations and NRI services. Primarily responsible for Operations, Team Management and Customer Service. Gained knowledge in Finacle modules used for Retail Banking.

Domain: Banking

Product/Application

Contextual Banking Experience - Corporate internet banking portal.

Defect Management Tool - JIRA

End to end testing process

Branch banking operations and customer support

Banking Software’s: Finacle, FCRM, I-view, I-sense

• Spot Light Award for Efficient Defect Management
• Scoring unswerving Excellent scores (>90%) in every financial Year during FOCUS Assessment (Maintaining banking regulations, Customer service, Engagement Quality, providing optimum solution in TAT)

• Intellect Design Arena Ltd, Riyad Bank, Arab National Bank, Riaydh, Saudi Arabia - Led the Testing Team for core modules, ensuring seamless execution and delivery, Facilitated collaboration by managing project stakeholders, IT, UAT teams and Vendor, Analyzed business requirements from system requirement documents and through direct client interactions, Delivered functional knowledge transfers to both the testing team and client, enhancing project understanding, Conducted Defect meetings with Business, Bank IT and Development team, Managed defect tracking and closure, ensuring all issues were addressed promptly, Coordinated with business users for Change Requests, Oversaw testing efforts for UAT, Regression, and Sanity Testing phases, Prepared and published daily dashboards for stakeholders, providing clear project updates, Provided Go-Live support to branch users, ensuring smooth transitions, Responsible for providing Functional Knowledge Transfer through regular Banking Business sessions to technical team and review SIT and UAT Test cases to ensure smooth production rollout with zero additional efforts.
• ICICI Bank Ltd, Chennai, Banking Experience with strong Transaction Banking skills with operations knowledge, Educated the Regional employees about ICICI digital platforms channels like Internet Banking, Mobile Banking, Corporate internet banking and ensured the customer migration towards digital platforms., Responsible for deliverable reconciliation and fortnight audit. Managing Customer’s critical Requests and Escalations., Ensured the proper functioning of the Branch and ensuring the necessities of the customers are delivered., Managed key banking operations, including cash handling, teller transactions, fund transfers, account opening and maintenance, demand drafts, fixed deposits, cheque books and inventory management., Ensured compliance with all AML laws, regulations, guidelines, KYC Customer and transaction monitoring. Oversaw daily branch operations, ensuring seamless functionality, audit readiness., Managed teller activities and ensured smooth flow of day to day operations of the branch., Handled regular queries of customers, related to their accounts and various banking products.