Arulprakash Semalaiappan
Dharapuram
Summary
Carrier Objective: To work in a company that offers professional environment and provides equal opportunity for challenges and career growth Personal Quality: Highly motivated, enthusiastic, willing to take on challenges for a successful professional career, and good at teamwork. Adaptable, with extensive experience, provides first-class results Meets job demands and deadlines through diligent work ethics and dedication to quality.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Zonal Service Manager
Samsung India pvt ltd
Coimbatore
02.2024 - Current
- Overall, 15 years of industry experience.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Analyzed existing processes for potential cost savings initiatives.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Ensured compliance with applicable laws and regulations related to services provided.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Performed root cause analysis on recurring problems encountered by customers.
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Adhered to customer service standards to foster satisfaction and retention.
- Performed the below areas.
- Network management (mobile and home appliance).
- Digital adaptability.
- Training
- MSL forecasting
- Return management, warranty parts management
- Process hygiene.
- NPS, proactive module.
- Service speed, service adherence.
- Escalation management.
- Service marketing - product sale, AMC.
- Audit, operational quality check.
- ROI Management.
- Warehouse - category product management.
Branch Service Manager
BSH House Hold Appliances Manufacturing PVT. Ltd
Coimbatore
09.2018 - 01.2024
- Experience:
- 5.5 years worked as a Branch service manager
- Handled Tn2 branch
- Ability to handle the clients individually
- Expert in handling customer queries, Troubleshooting the problem at a faster rate well in time
- Experience with Spare parts CFA and SMR (Stock Machine Repair) Operation handling
- Strong negotiation skills
- Maintaining high degree of Rapport and Good relation with the Customers and Dealers
- Comprehensive problem-solving abilities
- Revenue and Secondary Drive planning skills
- High-level trade satisfaction
- Responsible for service activities of assigned branch
- Key deliverables are NPS, efficiency metrics, process, people management, Compliance , responsibility for audits and checks, Coordination with Sales and Dealer channels, as well as driving service partners
- Responsible for timely payouts to Service partners and vendors through commercial
- Handling customer grievances and avoiding any escalation
- Work with logistics team for a smooth process of exchange requests
- Defective clearance, trade performance Management, and trade satisfaction
- Consumer Service and Marketing
- Product Quality Management
- Continuosly won the pan india best performing branch / Best performing branch manager awards 5 times.( 2019 to 2023)
- Extended the service marketing sales through trade channel (consumables , awc)
- Opened new vertical spd channel first in bsh
- Selected as growth employee and completed the scholarship program at we school Mumbai under sparkz project.
Branch Service Manager
Whirlpool Of India Ltd
Cochin
08.2016 - 08.2018
- Worked as a Branch service manager
- Handled entire Kerala 14 district
- Conducted regular meetings with team members to review performance objectives, discuss challenges, and provide feedback.
- Created strategies for improving customer service standards within the branch.
- Identified areas for improvement in operational processes and worked collaboratively with management to implement solutions.
- Coordinated the implementation of new products and services at the branch level.
- Improved trade satisfaction
- Improved accessory sales through dealers
- Done the network restructure across kerala
- Improved service and service revenue parameters
- Handled the SPD network, built in business product service management
- Having experience in water purifier sales and service
Deputy manager Service
Whirlpool Of India Ltd
Coimbatore
01.2015 - 07.2016
Senior Executive Service
Whirlpool Of India Ltd
Trichy, Pondy
01.2013 - 12.2014
Area Service Manager, Executive
Whirlpool Of India Ltd
Coimbatore , Salem
01.2011 - 12.2012
Area Service Manager
Whirlpool Of India Ltd
Madurai, Tirunelveli
08.2009 - 12.2010
Education
certification program - Advance Strategic Management
IIM
Kozhikode, KL2022
Bachelor of Science - Electronics and Communication
SNS college of technology
Coimbatore2009
Diploma - Electricals
TRNP college
Dharapuram, TN2006
Higher Secondary - Computer scienece
NCP Municipal Hr Sec
Dharapuram2004
SSLC -
MSN Hr Sec School
Govindapuram, State2002
Skills
- Effective leadership
- Team management
- Customer complaint management
- Business strategy development
- KPI management
- Target setting and monitoring
- Inventory Management
- Employee Training and Development
- Budget Control
- Performance Evaluations
- Forecasting
- Revenue Generation
- Problem-Solving
- Data Management
Accomplishments
- Recognized as All India's Best Branch Service Manager in 2019, 2020, and 2021
- Recognized as All India's Best-Performing Branch in 2019, 2020, and 2021
- Completed IIM Certification program with company sponsorship
- Identified as Growth employee of the organization and selected for 2022 Sparkz program
Certification
- Advance Strategic Management program (IIMK)
- Sparkz, WE School
Languages
English
Advanced
C1
Tamil
Proficient
C2
Malayalam
Upper Intermediate
B2
Timeline
Zonal Service Manager
Samsung India pvt ltd
02.2024 - Current
Branch Service Manager
BSH House Hold Appliances Manufacturing PVT. Ltd
09.2018 - 01.2024
Branch Service Manager
Whirlpool Of India Ltd
08.2016 - 08.2018
Deputy manager Service
Whirlpool Of India Ltd
01.2015 - 07.2016
Senior Executive Service
Whirlpool Of India Ltd
01.2013 - 12.2014
Area Service Manager, Executive
Whirlpool Of India Ltd
01.2011 - 12.2012
Area Service Manager
Whirlpool Of India Ltd
08.2009 - 12.2010
certification program - Advance Strategic Management
IIM
Bachelor of Science - Electronics and Communication
SNS college of technology
Diploma - Electricals
TRNP college
Higher Secondary - Computer scienece
NCP Municipal Hr Sec
SSLC -
MSN Hr Sec School
Similar Profiles
ALTAMASH MIYABHAI SHAIKHALTAMASH MIYABHAI SHAIKH
Samsung Experience Consultant at SAMSUNG INDIA PVT LTDSamsung Experience Consultant at SAMSUNG INDIA PVT LTD
Amit PrakashAmit Prakash
Territory Sales Executive at Bhagyashree Communication(Samsung India Pvt Ltd)Territory Sales Executive at Bhagyashree Communication(Samsung India Pvt Ltd)
SRINIDHI M.SSRINIDHI M.S
Lead Product Engineer Testing at HARMAN Samsung India Pvt ltdLead Product Engineer Testing at HARMAN Samsung India Pvt ltd
DINESH PRABHU BDINESH PRABHU B
HR OFFICER at UCON PT STRUCTURAL SYSTEM PVT LTDHR OFFICER at UCON PT STRUCTURAL SYSTEM PVT LTD
SASI KUMARSASI KUMAR
Front-End Developer at Pixelize Technologies Pvt LtdFront-End Developer at Pixelize Technologies Pvt Ltd