A dedicated, hard-working, out-come oriented professional with a focus on customer-centric business and diversity mindset. An exceptional process expertise in Service contract, Order and Deal management; fun-loving, detail-oriented, 5+ years of effective people management with 2 years of working remote experience.
Overview
17
17
years of professional experience
Work History
Supervisor
Vmware Software (I) Pvt. Ltd.
04.2012 - Current
Accountable for APAC regional business metrics ensured timely delivery with accuracy within set policies and guidelines. Received frequent appreciations for maintaining metrics above 97% for considerable periods especially during pandemic period.
Provided multiple ideas on process / business enhancements and completed project resulting head-count savings of 8 employees.
Responsible for day-to-day operational performance of team. Assigned tasks and established work schedules to staff to cover operational needs.
Guide and coach team members to maintain high productivity and performance metrics; to get desired outputs out of task assigned and to make them grow in their journey; to keep pace with dynamic business needs, factoring in stakeholder demands, processes and employee knowledge.
Assisted in recruiting, hiring, training of team members, devising plan for optimum onboarding experience; and employee engagement across India location.
Monitor each employee's individual strengths and initiate coaching or mentoring program to improve areas of opportunities. Maintained employee turnover under 10% for past 3 years & resource utilization by >85% for 2 years.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Collaborate with cross-functional teams to achieve common objectives and share best practices.
During Individual contributor role, contributed in multiple projects especially on new tools, process, UATs, etc.
Part of Employee engagement team, conducted several online sessions for internal teams across globe
Process Specialist
Infosys Ltd.
02.2006 - 03.2012
Performed quality assurance checks on transactions and account actions to assess compliance with client regulations along with daily transactions. Awarded several times especially for maintaining transactional quality >99% for consecutive 15 months & twice for overall performance.
Identified and resolved process issues to drive optimal workflow and business growth. Partnered with cross-functional teams to resolve business challenges and process streamline.
Conducted 4 success-full trainings for new hires and mentoring. Acclaimed appreciations on the same.
Organized team building activities for Pune center for 3 years; participated and got awarded/ recognized in multiple company led cultural and sport activities - dancing, football, cricket, skits, etc.
Education
Diploma in Business Management - General Management
ICFAI University
Pune
11.2008
Bachelor of Science - Physics
Pune University
Pune
06.2004
Skills
Business administration
Policy & Process management
Waste reduction, Process enhancement, Resource optimization
Leadership
Resolving complaints
Team work
Salesforce app - CRM, CPQ tools
Training and Development; Coaching
Reporting- Excel, Tableau
Analytical skills
Affiliations
- Associated with multiple NGO's as part of company's community service. participated, organized several activities for team and Pune center
Eg. 1) NFBM school, Pune : Was part of building tactical map of the school used for new students. It was a complex and pain staking process
2) Head Held High, Bangalore : Taught basic communication skills to students over phone and advice on career building.
Interests
Playing football over weekend, occasional dancing & spending time with my 2 kids.
Languages
Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Supervisor
Vmware Software (I) Pvt. Ltd.
04.2012 - Current
Process Specialist
Infosys Ltd.
02.2006 - 03.2012
Diploma in Business Management - General Management
Technical Support Engineer -2 at VMware Software India Pvt. Ltd. (VMware By Broadcom)Technical Support Engineer -2 at VMware Software India Pvt. Ltd. (VMware By Broadcom)