Arulraj Sudalaimuthu
Pune
Summary
A dedicated, hard-working, out-come oriented professional with a focus on customer-centric business and diversity mindset. An exceptional process expertise in Service contract, Order and Deal management; fun-loving, detail-oriented, 5+ years of effective people management with 2 years of working remote experience.
Overview
17
17
years of professional experience
Work History
Supervisor
Vmware Software (I) Pvt. Ltd.
04.2012 - Current
- Accountable for APAC regional business metrics ensured timely delivery with accuracy within set policies and guidelines. Received frequent appreciations for maintaining metrics above 97% for considerable periods especially during pandemic period.
- Provided multiple ideas on process / business enhancements and completed project resulting head-count savings of 8 employees.
- Responsible for day-to-day operational performance of team. Assigned tasks and established work schedules to staff to cover operational needs.
- Guide and coach team members to maintain high productivity and performance metrics; to get desired outputs out of task assigned and to make them grow in their journey; to keep pace with dynamic business needs, factoring in stakeholder demands, processes and employee knowledge.
- Assisted in recruiting, hiring, training of team members, devising plan for optimum onboarding experience; and employee engagement across India location.
- Monitor each employee's individual strengths and initiate coaching or mentoring program to improve areas of opportunities. Maintained employee turnover under 10% for past 3 years & resource utilization by >85% for 2 years.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Collaborate with cross-functional teams to achieve common objectives and share best practices.
- During Individual contributor role, contributed in multiple projects especially on new tools, process, UATs, etc.
- Part of Employee engagement team, conducted several online sessions for internal teams across globe
Process Specialist
Infosys Ltd.
02.2006 - 03.2012
- Performed quality assurance checks on transactions and account actions to assess compliance with client regulations along with daily transactions. Awarded several times especially for maintaining transactional quality >99% for consecutive 15 months & twice for overall performance.
- Identified and resolved process issues to drive optimal workflow and business growth. Partnered with cross-functional teams to resolve business challenges and process streamline.
- Conducted 4 success-full trainings for new hires and mentoring. Acclaimed appreciations on the same.
- Organized team building activities for Pune center for 3 years; participated and got awarded/ recognized in multiple company led cultural and sport activities - dancing, football, cricket, skits, etc.
Education
Diploma in Business Management - General Management
ICFAI University
Pune11.2008
Bachelor of Science - Physics
Pune University
Pune06.2004
Skills
- Business administration
- Policy & Process management
- Waste reduction, Process enhancement, Resource optimization
- Leadership
- Resolving complaints
- Team work
- Salesforce app - CRM, CPQ tools
- Training and Development; Coaching
- Reporting- Excel, Tableau
- Analytical skills
Affiliations
- Associated with multiple NGO's as part of company's community service. participated, organized several activities for team and Pune center
Eg. 1) NFBM school, Pune : Was part of building tactical map of the school used for new students. It was a complex and pain staking process
2) Head Held High, Bangalore : Taught basic communication skills to students over phone and advice on career building.
Interests
Playing football over weekend, occasional dancing & spending time with my 2 kids.
Languages
Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Tamil
Intermediate (B1)
Timeline
Supervisor
Vmware Software (I) Pvt. Ltd.
04.2012 - Current
Process Specialist
Infosys Ltd.
02.2006 - 03.2012
Diploma in Business Management - General Management
ICFAI University
Bachelor of Science - Physics
Pune University
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