Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Languages
Timeline
Generic
Arulraj Sudalaimuthu

Arulraj Sudalaimuthu

Pune

Summary

A dedicated, hard-working, out-come oriented professional with a focus on customer-centric business and diversity mindset. An exceptional process expertise in Service contract, Order and Deal management; fun-loving, detail-oriented, 5+ years of effective people management with 2 years of working remote experience.

Overview

17
17
years of professional experience

Work History

Supervisor

Vmware Software (I) Pvt. Ltd.
04.2012 - Current
  • Accountable for APAC regional business metrics ensured timely delivery with accuracy within set policies and guidelines. Received frequent appreciations for maintaining metrics above 97% for considerable periods especially during pandemic period.
  • Provided multiple ideas on process / business enhancements and completed project resulting head-count savings of 8 employees.
  • Responsible for day-to-day operational performance of team. Assigned tasks and established work schedules to staff to cover operational needs.
  • Guide and coach team members to maintain high productivity and performance metrics; to get desired outputs out of task assigned and to make them grow in their journey; to keep pace with dynamic business needs, factoring in stakeholder demands, processes and employee knowledge.
  • Assisted in recruiting, hiring, training of team members, devising plan for optimum onboarding experience; and employee engagement across India location.
  • Monitor each employee's individual strengths and initiate coaching or mentoring program to improve areas of opportunities. Maintained employee turnover under 10% for past 3 years & resource utilization by >85% for 2 years.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Collaborate with cross-functional teams to achieve common objectives and share best practices.
  • During Individual contributor role, contributed in multiple projects especially on new tools, process, UATs, etc.
  • Part of Employee engagement team, conducted several online sessions for internal teams across globe

Process Specialist

Infosys Ltd.
02.2006 - 03.2012
  • Performed quality assurance checks on transactions and account actions to assess compliance with client regulations along with daily transactions. Awarded several times especially for maintaining transactional quality >99% for consecutive 15 months & twice for overall performance.
  • Identified and resolved process issues to drive optimal workflow and business growth. Partnered with cross-functional teams to resolve business challenges and process streamline.
  • Conducted 4 success-full trainings for new hires and mentoring. Acclaimed appreciations on the same.
  • Organized team building activities for Pune center for 3 years; participated and got awarded/ recognized in multiple company led cultural and sport activities - dancing, football, cricket, skits, etc.

Education

Diploma in Business Management - General Management

ICFAI University
Pune
11.2008

Bachelor of Science - Physics

Pune University
Pune
06.2004

Skills

  • Business administration
  • Policy & Process management
  • Waste reduction, Process enhancement, Resource optimization
  • Leadership
  • Resolving complaints
  • Team work
  • Salesforce app - CRM, CPQ tools
  • Training and Development; Coaching
  • Reporting- Excel, Tableau
  • Analytical skills

Affiliations

- Associated with multiple NGO's as part of company's community service. participated, organized several activities for team and Pune center

Eg. 1) NFBM school, Pune : Was part of building tactical map of the school used for new students. It was a complex and pain staking process

2) Head Held High, Bangalore : Taught basic communication skills to students over phone and advice on career building.

Interests

Playing football over weekend, occasional dancing & spending time with my 2 kids.

Languages

Hindi
Upper intermediate (B2)
Marathi
Intermediate (B1)
Tamil
Intermediate (B1)

Timeline

Supervisor

Vmware Software (I) Pvt. Ltd.
04.2012 - Current

Process Specialist

Infosys Ltd.
02.2006 - 03.2012

Diploma in Business Management - General Management

ICFAI University

Bachelor of Science - Physics

Pune University
Arulraj Sudalaimuthu