Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Extra Qualifications
DOB
Timeline
Generic
ARUMI MACHAHARY

ARUMI MACHAHARY

Ghy

Summary

To work in a challenging environment where I can utilize my knowledge and learn new things, and to progress professionally and personally.

Overview

8
8
years of professional experience

Work History

Merchant Experience Specialist- Lending

PhonePe Pvt Ltd
12.2023 - Current
  • Onboarding Merchants Account.
  • Verifying KYC.
  • Handling Merchants daily transactions settlement
  • Handling Merchants loan EDI deductions related query.
  • Handling refund related queries.
  • Handling high category of escalations & giving resolutions to Merchants.
  • Helping Merchants to complete loan application journey
  • Follow up with the Automation Team & Design Team to implement best process in the team
  • Follow up with the Lending partners to provide resolutions to the Merchants at the earliest.
  • Handling unreconciled transactions
  • Loan disbursal

Sr. Representative, Operations (Federal Bank)

CONCENTRIX
12.2019 - 02.2022
  • Company Overview: (Federal Bank)
  • Loan EMI collections & handling customer service queries.
  • Handling customers escalations related to transactions

Financial Service Consultant

ICICI Prudential Life Insurance
12.2017 - 01.2019

• Maintaining strong relationships with bank branch staff to maximize business opportunities

•Providing training to bank staff on insurance products, enabling them to identify customer needs and recommend suitable solutions

• Assisting bank staff in selling insurance products, generating leads, and achieving sales targets.

Education

M.A - PHILOSOPHY

GAUHATI UNIVERSITY
01.2016

Skills

  • Microsoft Excel
  • Microsoft Word
  • Data Analysis
  • Transaction Monitoring
  • Payment Processing
  • Dispute resolution

Languages

  • English
  • Hindi
  • Bodo
  • Assamese
  • Bengali

Hobbies and Interests

  • Travelling
  • Interacting with people

Disclaimer

I DO HEREBY DECLARE THAT THE ABOVE STATEMENTS ARE TRUE TO THE BEST OF MY KNOWLEDGE.

Extra Qualifications

  • BASIC OF COMPUTER APPLICATIONS (BCA), 3 MONTHs

DOB

06/01/1992

Timeline

Merchant Experience Specialist- Lending

PhonePe Pvt Ltd
12.2023 - Current

Sr. Representative, Operations (Federal Bank)

CONCENTRIX
12.2019 - 02.2022

Financial Service Consultant

ICICI Prudential Life Insurance
12.2017 - 01.2019

M.A - PHILOSOPHY

GAUHATI UNIVERSITY

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