Arumoy Saha

Part of Modern web digital Customer success team. My role involves working with clients to identify the requirements and analysis.

Translate the technical requirements into user stories & EPIC for the solution delivery, prioritized product backlog items, lead sprint planning & review, daily sprint meeting & sprint retrospectives.

Lead multiple Software development teams as a project manager in Modern web application team and implement end to end delivery of the project which improves loading speed of the brands sites by 60% and keyword based search by 35% for the client using agile framework.

Trained multiple machine learning models in NLP using classification techniques for the sentiment analysis ,and done Exploratory data analysis(EDA).

Worked on gathering new requirements from the clients and prepared the weekly dashboard to understand the improvement areas of the overall Saas-based application Software.

• Identifying scope, analyzing cross-functional impacts, and creating and prioritizing User Stories in JIRA from the product backlog items.

• Handled multiple client accounts and deliver end-to-end solutions timely by coordinating with all the relevant stakeholders.

Lead a team of more than 30 people in operations to handle the online home collection of samples besides also performed/weekly forecasting for samples area-wise across the state of Telangana, India.
• Monitoring, reporting, and make recommendations regarding the city budget. Working with each sub-department and overseeing the finances of the city; also checking them if they are balanced.
• Preparing budget reports and transfer information to the public in regard to the affairs of the organization.
• Experienced in improving sales by 30% on a monthly basis.
• Directing internal city operations and external affairs. Proactively addressing the issues of the customers and implementing the policies through project-concept-oriented means.
• Implemented a project as a manager on an operational basis which is customer-effective, also resulted in a good customer experience.
• Initiating the project has resulted in the reduction of the annual cost by 12% for vendors and minimized the total TAT by 20% operationally, ensuring a better client relationship.
• Managing the whole customer experience team, preparing various ad-hoc reports as per business requirements, monitoring all branch level performance.

Proactively Monitoring to ensure SLA’s are adhered to. If SLA’s are being compromised, escalations are triggered across the matrix defined.

 Follow the escalation matrix until a solution is seen – Empowered.

 Evaluate all weekly metrics and analyze all continuous improvement projects and prepare reports as per the business requirements.

 Collaborating with other departments such as procurement, engineering, and quality assurance, to identify or qualify new vendors.

 Document physical supply chain processes, such as workflows, cycle times, Position responsibilities or system flows.

 Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.

 Monitor all vendor performance and evaluate all orders and provide all required approvals.