ARUMUGAM. A
Madurai
Summary
Aspiring for a challenging career in Logistics/Courier/E-commerce industry as a Operation Manager. Desirous of taking up challenging task and executing them. In time and to the satisfaction of the customer, given with a prospective growth in Career.
Overview
10
10
years of professional experience
Work History
Manager
Delhivery Ltd, Operations
06.2023 - Current
- Currently responsible for overseeing operations across 25 DC and 15 3PL.
- Handling 35 TL & ATL and 175 delivery executives.
- Streamlined fulfillment operations, increasing on-time deliveries 90%
- Lead and manage a team of last mile delivery professionals, providing guidance, coaching, and support to ensure high performance and customer satisfaction
- 3PL Providing the load and shipment planning expertise for routing and modes along with reporting and lead the operation process
- Planned and conducted in-depth training programs in all aspects of customer service and delivery operations
- Maintaining the Cod amount deposition next day before 10.30am on daily basis for all the center.
- Developing, measuring and reporting process and performance metrics to drive improvements
- Monitoring 3PL provider SLA Performance
- Any Branch having the Manpower shortage, immediately arrange for nearest branch Fe and directly speak with HR and fulfilled the Manpower
- Monthly once went to ROTN branches and cross check the Stock and record.
Cluster Manager Operations
Busybees Logistics Pvt Ltd
05.2022 - 06.2023
- Developing, measuring and reporting process and performance metrics to drive improvements
- Monitoring 3PL provider SLA Performance
- Maintain the shipment records for each and every client
- Maintain the SLA for each and every shipment to be received at customer premises within scheduled time
- Planning as per available resources and allocating shipment for Manpower and van deliveries
- Responsible for all the issues, problems related to inbound and outbound operations
- 3PL Providing the load and shipment planning expertise for routing and modes along with reporting and lead the operation process
- Any Branch having the Manpower shortage, immediately arrange for nearest branch Fe and directly speak with HR and fulfilled the Manpower
- Monthly once went to branch and cross check the Stock and record.
Station Manager
Delhivery Pvt Ltd
10.2020 - 05.2022
- Engages in the typical responsibilities of a manager requiring planning,evaluating,organizing,integrating and controlling.
- Planning for 3PL network expansion based on P&L
- 3PL Providing the load and shipment planning expertise for routing and modes along with reporting and lead the operation process
- Planned and conducted in-depth training programs in all aspects of customer service and delivery operations
- Maintaining the Cod amount deposit next day before 10.30am on daily basis
- Developing, measuring and reporting process and performance metrics to drive improvements
- Monitoring 3PL provider SLA Performance
- Monthly twice went to ROTN branch and cross check the Stock and record
- Maintaining the load cut-off time to 3PL on a daily basis
- Ensure 3PL maintains stock records and SAP transactions for all inventory movements and guaranteeing stock integrity
- An understanding of how the role fits within and collaborates with the wider Logistics and Operations functions.
Area Ops Manager
DTDC Express Ltd
03.2019 - 10.2020
- Overseeing operations across 8 DCs and coordinating with 275 3PLs.
- Planning, Organizing & Monitoring end to end line haul operations which includes all modes of transportation
- Monitoring commercial connections, vehicles availability and daily follow up for the held back shipments
- Maintain the shipment records for each and every client
- Maintain the SLA for each and every shipment to be received at customer premises within scheduled time
- Planning as per available resources and allocating shipment for Manpower and van deliveries
- Responsible for all the issues, problems related to inbound and outbound operations
- Respond to operations quarries in the proper reasons
- Managing INBOUND & OUT BOUND Activities
- Maintaining the reports and submitting status reports related to INBOUND and OUTBOUND activities and Issues
- Ensure on time departure of delivery vans as per cut off time
- Identify operations issues and opportunities
- Optimum utilization of the manpower spread in different shifts
- Monitor daily deliveries, ensure data quality in multiple record keeping systems, create reporting metrics, and actively review information with the Delivery Hub Manager
- Coaching and developing Delivery Experience Specialists, Delivery Supervisor, Contracts team and promoting excellence in customer service
- Maintaining all branches expense details
- Planning the quickest and least costly transport routes.
Cluster Head
Ecom Express Pvt. Ltd
08.2016 - 02.2019
- Conducted staff performance reviews, setting objectives and identifying employee training requirements
- Responding to all customer’s complaints or quires in an efficient manner
- Conducting crime and loss investigations into missing stock and loads
- Ensuring the efficient running of administration and office procedures
- Maintaining all branches expense details
- Planning the quickest and least costly transport routes
- Keeping up to date all relevant documentation
- Fuel consumption records & Servicing protocols
- Any Branch having the Manpower shortage, immediately arrange for nearest branch Fe and directly speak with HR and fulfilled the Manpower
- Monthly once went to ROTN branch and cross check the Stock and record.
Hub Manager
Quick Del Logistics(Gojavas)
06.2014 - 07.2016
- Executive Operation (Hub In charge, Overseeing operational actives such of load receiving and area wise rack sorting
- Arrange Field executive Based on Load
- Checking the Reattempt mail and arranging for delivery on Urgent basis
- Same day connecting the RTO Shipment
- Maintaining records for RTO/RVP Dispatch Details
- Daily basis sent the Expenses details to Account Dept
- Communicate with Customer for order cancel Shipments and verifies the correct reason
- Then conveys the message to Mis & Cust Team
- On the Regular basis meeting should be arranged to improve the Performance and Clear the staff Issue
- Deposit the Cod amount before 10.30am on daily basis
- Daily basis share the sales and performance report to Mis team.ZM & AM
- Monitoring CCTV camera of operations department to ensure safety and security to customer’s goods and avoiding misuse of the Shipments
- Any queries related to operations directly from AM, ZM and customer care dept and helping in tracking and tracing the shipments and promptly responding the queries.
Education
B.E - Computer Science and Engineering
Pavendar Bharathidasan College of Engineering & Technology
2014
Higher secondary -
Sivagiri Senaithalaivar Higher Secondary School
2010
SSLC -
Sivagiri Senaithalaivar Higher Secondary School
2008
Skills
- E-commerce Operations
- Supply Chain Management
- Inventory Control
- Team Leadership
- Strategic Planning
- Vendor Management
- Customer Satisfaction Logistics management
- Third-Party logistics (3PL)
Accomplishments
- Got Gladiator Awards from Ecom Express Director ( Pan India great performance and the highest shipments Delivered in Tirunelveli,Nagercoil,Tuticorin, Madurai & Trichy Cluster )
Timeline
Manager
Delhivery Ltd, Operations
06.2023 - Current
Cluster Manager Operations
Busybees Logistics Pvt Ltd
05.2022 - 06.2023
Station Manager
Delhivery Pvt Ltd
10.2020 - 05.2022
Area Ops Manager
DTDC Express Ltd
03.2019 - 10.2020
Cluster Head
Ecom Express Pvt. Ltd
08.2016 - 02.2019
Hub Manager
Quick Del Logistics(Gojavas)
06.2014 - 07.2016
B.E - Computer Science and Engineering
Pavendar Bharathidasan College of Engineering & Technology
Higher secondary -
Sivagiri Senaithalaivar Higher Secondary School
SSLC -
Sivagiri Senaithalaivar Higher Secondary School
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