ARUMUGAM ABRAHAM
Bangalore
Summary
Skilled Area Manager with experience mentoring and directing new team members.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
19
19
years of professional experience
Work History
Area Manager
Unilet Electronic
Bangalore
08.2024 - Current
- Conducted periodic reviews of inventory levels and product mix in stores.
- Provided guidance on the implementation of new policies and procedures in stores.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Resolved conflicts between employees or customers in a professional manner.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Organized promotional activities such as special events or discounts campaigns in stores.
- Coordinated with store managers to develop plans for improving operational efficiency.
Trainer
LG Pvt Ltd
Bangalore
12.2022 - 07.2024
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
Kiosk Manager
Amazon
Bangalore
03.2019 - 09.2022
- Ensured kiosks were stocked with merchandise and promotional materials.
- Monitored customer feedback to identify opportunities for improvement of the kiosk experience.
- Trained new staff on operating procedures, safety protocols, and customer service standards.
Assistant Manager
Croma
Bangalore
01.2014 - 12.2019
- Used open-ended questioning to understand customer needs and recommend appropriate products.
- Responded to customer complaints, diffusing tension, and reporting feedback to supervisors for service delivery improvement.
- Worked flexibly across multiple customer access points.
- Displayed outstanding personal presentation and customer service in customer-facing role. Resolved customer queries using active listening and problem-solving skills.
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty.
- Trained new staff on company's best practices, merchandising and lead development techniques to fulfil sales targets.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs. Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximize sales. Located products on customers' behalf and assisted with check-out upon request to complete sales. Established performance metrics for sales teams and monitored and reported issues to supervisors for intervention. Researched and understood current products and services, available features and pricing for use in advising clients. Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases. Learnt about new goods and services by attending seminars, workshops and conferences for demonstrations and walkthroughs. Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions.
Assistant Manager
Indian christian mission centre
Bangalore
01.2006 - 11.2010
- Handling the children
- Looking after the Administration
- Handling Admission of New Children
- Leading worship on Sunday
- Weekly Bible Study
Education
Bachelor of Theology - Biblical Studies
BANGALORE BIBLE INSTITUTE
Bangalore 03-2006
12th Std - Science Education
Danish Mission Higher Secondary School
Tiruvannamalai (Tamilnadu)03-2003
B.COM -
CMJ University
Meghalaya Skills
- Controlling costs
- Supply Chain Management
- Operations Management
- Relationship building and management
- Database Management
- Staff Training and Development
- Recruitment and hiring
- Team Development
- Staff Training
- Customer Relationship Management
Languages
Kannada
Proficient
C2
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Area Manager
Unilet Electronic
08.2024 - Current
Trainer
LG Pvt Ltd
12.2022 - 07.2024
Kiosk Manager
Amazon
03.2019 - 09.2022
Assistant Manager
Croma
01.2014 - 12.2019
Assistant Manager
Indian christian mission centre
01.2006 - 11.2010
Bachelor of Theology - Biblical Studies
BANGALORE BIBLE INSTITUTE
12th Std - Science Education
Danish Mission Higher Secondary School
B.COM -
CMJ University