ARUN
Senior Associate- CS
Chennai,Tamil nadu
Summary
Experienced Senior Associate CS driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
5
5
years of post-secondary education
Work History
Associate Consultant
Sutherland Global Services
11.2016 - 3 2018
- Efficiently worked with customer queries regarding their account, billing and payment via Email support.
- Offer detailed information about services, policies, and procedures. Gather customer feedback to improve service quality
Senior Associate
Sutherland Global Services
5 2020 - 07.2024
- Responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform
- Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources such as SOPs, help pages
- Take ownership to understand the root cause of the seller’s issue to provide a great selling experience to the sellers on Amazon
- Co-ordinate between the Seller and the internal team when required to resolve the seller’s issue
- Transfer the email/Chat cases to the relevant team when required as per the process guidelines.
- Acted as the primary point of contact for team members requiring assistance with various queries. Provided detailed explanations, troubleshooting support, and guidance on processes and tools.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
Education
Bachelor of Engineering - Civil Engineering
Dhanalakshmi College of Engineering, Anna University
Chennai 04.2011 - 04.2015
Higher Secondary - Computer Science
Sri Sankara Vidhyalaya Matriculation Higher Secondary School
Chennai 01.2010 - 03.2011
Skills
Time Management
Multi tasking skills
Customer service skills
Problem solving skills
Personal Information
- Father's Name: A.ELANGO
- Date of Birth: 10/20/1993
- Gender: Male
- Nationality: Indian
Coursework
- AutoCAD, CADDAM Technologies Pvt. Ltd., A
- Type writing, Department Of Tamilnadu Technical Education, A
Languages
English
Tamil
Projects
Design of RCC over Head Tank
Training
- Participated workshop on Total Station and Advanced Survey Techniques
- Participated in INSIGHT CAMP Conducted by TCS
- Technical Engineer for TNSCB DN-IV construction of 1024 tenements in Thiruvallur district under JNNURM from October 2015 to January 2016
Timeline
Associate Consultant
Sutherland Global Services
11.2016 - 3 2018
Bachelor of Engineering - Civil Engineering
Dhanalakshmi College of Engineering, Anna University
04.2011 - 04.2015
Higher Secondary - Computer Science
Sri Sankara Vidhyalaya Matriculation Higher Secondary School
01.2010 - 03.2011
Senior Associate
Sutherland Global Services
5 2020 - 07.2024
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