ARUN
Senior IT Support & Services Engineer
Gurgaon
Summary
Motivated and technically skilled professional with over 10 years of experience in desktop and laptop support, mobile device servicing, chip-level repairs, customer service, and IT operations. Looking for a dynamic role to apply my hands-on technical expertise and contribute to organizational success while growing professionally.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior IT Support & Services Engineer
Delta IT Network Pvt. Ltd.
02.2025 - Current
- Provide on-site desktop and laptop support for clients.
- Perform Windows installation, driver setup, and operating system troubleshooting.
- Replace and upgrade laptop components, including displays, RAM, HDD/SSD, and motherboards.
- Repair interactive panels and perform chip-level motherboard diagnostics and repairs.
- Conduct basic networking tasks, including setup and troubleshooting.
- Offer direct customer support and resolve networking or hardware issues at client locations.
- Perform basic server installation and configuration.
Operations & IT Support Executive
Sanwariya Seth Solutions
04.2023 - 12.2024
- Maintained backend documents and Excel reports.
- Assigned tasks to inbound/outbound teams.
- Provided desktop troubleshooting and Windows installation.
- Resolved customer issues and coordinated with support staff.
IT & Admin Support Executive
Art of the Build Construction Pvt. Ltd.
07.2022 - 03.2023
- Maintained technical and admin documentation.
- Installed OS and software, performed desktop troubleshooting.
- Assisted support team with task scheduling and client coordination.
Service Center In-Charge & Technical Coordinator
Vivo Exclusive Service Center
02.2018 - 06.2022
- Supervised daily customer escalations and service management.
- Coordinated parts delivery and repairs with warehouse and engineers.
- Managed inventory, audits, and CRM data entry.
- Delivered MIS reports to the Gurgaon head office.
Front Desk & Technical Support Executive
Chiptek Systems Pvt. Ltd.
01.2015 - 12.2017
- Registered incoming devices and managed CRM for brands: BlackBerry, OnePlus, Lenovo, Mi, Oppo.
- Delivered on-site Windows support and laptop issue resolution.
- Handled reception, service logs, and customer complaint resolution.
Trainer & Office Coordinator
Mobile Hut Repairing & Training Institute
01.2012 - 11.2014
- Trained students in mobile repairing (hardware & software).
- Managed front desk, scheduling, and customer interaction.
- Supported chip-level repairs and office administration.
Education
Bachelor of Commerce (B.Com) - Commerce
Eiilm University
12th (HSC) - undefined
H.B.S.E.
10th (SSC) - undefined
H.B.S.E.
Two-Year Diploma - Mobile Repairing
One-year Diploma in Hardware And Networking
Skills
Desktop & Laptop Support Windows OS Installation & Troubleshooting Laptop Hardware Repair & Upgrade Chip-Level Motherboard Repair Interactive Panel Repair Basic Networking (LAN/WAN Setup & Troubleshooting) Server Installation & Configuration (Basic Level) Customer Support & Issue Resolution Technical Documentation & Reporting MS Excel & MIS Reporting Inventory Management & Audit Support Task Assignment & Team Coordination CRM & Data Entry Management Parts Delivery & Repair Coordination Escalation Handling & Service Management
Time management
Technical reporting
Project planning
undefinedDisclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Date: __________ Signature: ______________________
Strengths
- Technically Sound and Quick Learner
- Strong Troubleshooting & Support Skills
- Team Management & Leadership
- Customer-Oriented & Detail-Focused
- Reliable and Hardworking
Personal Details
- Father's Name: Late Sh. Surender Kumar
- Date of Birth: 1989-12-13
- Gender: Male
- Marital Status: Married
Timeline
Senior IT Support & Services Engineer
Delta IT Network Pvt. Ltd.
02.2025 - Current
Operations & IT Support Executive
Sanwariya Seth Solutions
04.2023 - 12.2024
IT & Admin Support Executive
Art of the Build Construction Pvt. Ltd.
07.2022 - 03.2023
Service Center In-Charge & Technical Coordinator
Vivo Exclusive Service Center
02.2018 - 06.2022
Front Desk & Technical Support Executive
Chiptek Systems Pvt. Ltd.
01.2015 - 12.2017
Trainer & Office Coordinator
Mobile Hut Repairing & Training Institute
01.2012 - 11.2014
12th (HSC) - undefined
H.B.S.E.
10th (SSC) - undefined
H.B.S.E.
Two-Year Diploma - Mobile Repairing
Bachelor of Commerce (B.Com) - Commerce
Eiilm University
One-year Diploma in Hardware And Networking
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