ARUN Aalagarsamy
Chennai
Summary
Results-driven Senior Renewal Specialist with 18 years of experience, including 9 years in customer retention and contract renewals within B2B software. Managed mid-size enterprise accounts, developed renewal frameworks, and negotiated agreements to enhance revenue. Collaborated with Sales, Account Management, and Support teams to identify expansion opportunities, leveraging expertise in Salesforce, DealHub, data analysis, and process optimisation.
Overview
4
4
Languages
18
18
years of professional experience
Work History
Senior Renewal Specialist
Sphera Solutions India Pvt Ltd
Bangalore
01.2017 - 06.2026
- Owned the end-to-end renewal lifecycle for assigned customer portfolio framework.
- Met renewal targets by executing sales strategies across the portfolio.
- Negotiated and closed renewal agreements, preparing quotes and forecasts for bookings.
- Proactively contacted customers and partners throughout renewal cycles to prevent lapses.
- Tracked outcomes across mid-size enterprise renewal accounts to enhance portfolio performance.
- Led cross-functional teams through high-stakes renewal moments to drive outcomes.
- Supported core-to-cloud customer migrations during renewals for retention and modernization.
- Partnered with sales account management and support teams on upsell opportunities.
- Analysed purchase and usage history to flag expansion signals for tailored solutions.
- Reported renewal pipeline health regularly, identifying at-risk accounts early to safeguard revenue.
- Managed the renewal process end-to-end in Salesforce and DealHub for clean records.
- Demonstrated key product functionality to existing accounts to reinforce value.
- Trained and mentored renewal associates on negotiation tactics and CRM standards.
- Gathered requirements from sales and usage signals to identify and prioritise renewal expansion opportunities.
- Refined renewal tracking framework and adjusted reporting cadence for visibility.
- Served as senior escalation point for complex renewal disputes and negotiated resolutions.
- Navigated complex customer objections through careful communication to secure renewals.
Senior Engineer
IHS Global Pvt. Ltd
Bangalore
03.2012 - 12.2016
- Managed and developed team of engineers, setting clear expectations, tracking performance, and providing feedback to ensure successful project delivery.
- Delivered data enrichment projects for global clients, enhancing product data quality and reliability for companies including Coca-Cola, DuPont, Colgate, Cargill, and BP.
- Led content creation for MRO (Maintenance, Repair & Operations) products across mechanical, electrical, and electronic categories, building critical B2B transaction data for major manufacturing clients.
- Performed data cleansing, classification, enrichment, and normalisation of technical parts and materials, supporting ERP, Asset Management, and Master Data Management (MDM) systems.
- Sourced and validated part numbers and technical specifications directly from manufacturer sources, ensuring accuracy and completeness of the product database.
- Analysed OEM documentation and drawings to verify materials compliance and identify data gaps.
- Conducted quality checks for consistency and accuracy using MS Excel, training team members on components and process standards to uphold data integrity.
- Identified and removed duplicate records (de-duplication) to maintain a clean, reliable master database.
- Reviewed and formatted submitted content according to client-specific guidelines prior to final delivery.
- Supported program implementation and inventory management activities to keep content projects on schedule.
Component Engineer
Adarsh Solutions (P) Ltd
Bangalore
09.2008 - 02.2012
- Created and managed MRO content for mechanical, electrical, and electronic components to enhance operational efficiency across manufacturing projects.
- Documented production and quality tracking per ISO standards, ensuring audit readiness and supporting continuous improvement initiatives.
- Supported production and quality control functions, including classification, quality assurance, and technical monitoring of production activity.
- Conducted spot checks and root cause analysis on quality issues and partnered with the processing and quality departments to implement corrective actions.
- Collaborated with processing and quality departments to resolve issues and drive productivity improvements.
- Trained and developed production team members, helping the team consistently meet daily targets and reduce recurring issues.
- Reported project status, metrics, and key issues to management, facilitating informed decision-making and timely interventions.
- Prepared production content for seamless integration with ERP and Spend Analysis applications.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
Bharath Niketan Engineering College
Theni, Tamil Nadu01-2008
Diploma in Mechanical Engineering - Mechanical Engineering
Arasan Ganesan Polytechnic College
Sivakasi, Tamil Nadu01-2005
S.S.L.C. -
Board of Secondary Examination
Tamil Nadu01-2001
Skills
- Renewal forecasting
- Contract negotiation
- Salesforce & DealHub
- Customer Relationship Management
- Customer Retention
- Upsell & Cross-Sell Strategy
- Cross-Functional Collaboration
- Process Optimization
- Risk analysis
- Results-oriented approach
- Team training
Languages
English
Tamil
Telugu
Kannada
Interests
- Swimming
- Playing cricket
- Reading books
Timeline
Senior Renewal Specialist
Sphera Solutions India Pvt Ltd
01.2017 - 06.2026
Senior Engineer
IHS Global Pvt. Ltd
03.2012 - 12.2016
Component Engineer
Adarsh Solutions (P) Ltd
09.2008 - 02.2012
Bachelor of Mechanical Engineering - Mechanical Engineering
Bharath Niketan Engineering College
Diploma in Mechanical Engineering - Mechanical Engineering
Arasan Ganesan Polytechnic College
S.S.L.C. -
Board of Secondary Examination