Arun Abraham

Creating digital product catalogs that improves the customer experience.
Engage with internal and external customers and teams to define requirements, test data integrity, verify business processes, and deploy product offerings.
Make SOP for the process with the latest updates on the procedures.
Perform verification of files of those who are majorly deviating from the reliability targets and give feedback and corrective measures.
Raising and resolving LuLu Trouble Tickets.
Achieve productivity and seller satisfaction targets.
Interacting with external & internal teams throughout India for various tasks on catalogs, such as seller data quality control and catalog creation,
Ensure implementation of new LuLu guidelines and standard SOPs within the team.
Maintain records of day-to-day work by updating trackers to reflect work done.
Handle escalation, dive deep to recommend and implement corrective actions, and ensure closure of the same.

Raising and resolving cross-category tickets.
Maintaining and updating grocery product catalogs. Working closely with the merchandising team to ensure accurate and up-to-date information on products and promotions.

Conduct regular audits to ensure data accuracy and resolve any discrepancies.

• Answered North American Amazon customer telephone calls and chats promptly to avoid on-hold wait times.
• Handled North American Amazon customers and deep-dived into various customer-associated queries.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls and chats with minimal wait times.
• Updated account information to maintain customer records.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.