Arun Adsul
Summary
Competent technical consultant offering wealth of experience in project management and system failure analysis, equipped to work independently on diverse support projects and keep impeccable records. Offers expert troubleshooting, critical thinking, and problem solving abilities. Over 9-year background Experienced Incident, Problem, & DevOps methodology enthusiasm for the area.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Technical Specialist
TietoEvry TechServices India Pvt. Ltd.
01.2022 - Current
- CI/CD Pipeline Management : expertise in designing, implementing, and optimizing Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools like Jenkins ensuring smooth and automated delivery of software.
- Cloud Platforms : Proficient in deploying, scaling, and managing applications on cloud platforms such as AWS services EC2, VPC, S3 bucket, IAM, EKS,Route53, RDS,ALB, NLB, Autoscaling, Azure Services VM, VPC,Storage etc and Kubernetes for container orchestration.
- Infrastructure as Code (IaC) : Experienced in automating infrastructure provisioning using tools like Terraform, Ansible, and CloudFormation, enabling version-controlled infrastructure management.
- Containerization : Skilled in containerizing applications using Docker and managing containerized workloads with Kubernetes.
- Version Control : expertise in managing code repositories and version control using Git, including branching strategies, code reviews, and managing pull requests.
- Collaboration & Agile Methodologies : Experienced in working within Agile teams, employing DevOps practices to bridge the gap between development and operations, improving collaboration, and reducing deployment times.
- Bash Shell Scripting : Proficient in Bash scripting for automation, system administration, and DevOps tasks.Experience with Linux/Unix shell scripting for task automation and process management.Strong understanding of variables, loops, conditionals, and functions in Bash.Expertise in writing, debugging, and optimizing Bash scripts to improve efficiency.
- Prometheus & Grafana: Proficient in Prometheus for real-time system monitoring, metric collection, and alerting.Skilled in configuring Prometheus Alertmanager for automated notifications and incident response.Experience with Grafana for building interactive dashboards and visualizing time-series data.Configured Grafana alerts and notifications for proactive issue detection.
Critical Incident & Problem Manager
TietoEvry India Pvt. Ltd.
11.2015 - 12.2021
- Maintained detailed records of all critical incidents to facilitate trend analysis and informed decision-making in future situations.
- Proficient in leading and coordinating responses to critical incidents to ensure timely resolution and minimize business impact.Expertise in assessing the scope and severity of incidents, prioritizing actions, and mobilizing cross-functional teams under high-pressure situations.
- Skilled in root cause analysis (RCA) and post-incident reviews to identify areas of improvement and prevent recurrence.Experienced in implementing effective communication protocols, ensuring stakeholders, executives, and teams are promptly updated during incidents.
- Led problem investigations for major and recurring IT issues, reducing P1/P2 incidents.Defined and maintained a Problem Management Database (PMDB) to track known issues and solutions.
- Developed automated dashboards in ServiceNow for real-time monitoring of problem trends.Delivered monthly reports and service improvement plans to senior leadership.
- Conducted Post-Incident Reviews (PIRs) and Problem Review Meetings (PRMs) with stakeholders.
- Proven ability to develop and refine incident management processes, leveraging ITIL best practices to enhance incident response efficiency.
- Led regular review meetings to discuss ongoing incidents, assess progress, and adjust strategies as needed for optimal outcomes.
- Weekly and monthly delivery reports, as well as incident and problem reports, were prepared and delivered.
- Responsible for overseeing and controlling the day-to-day operations of the process for problem and incident management. Makes certain that all incidents, issues, and service requests are addressed in accordance with the agreed-upon SLA/OLA and aligned process management.
- Monitor the governance metrics related to problems and incidents, and work to continuously improve the KPIs for problem and incident management on a daily, weekly, and monthly basis. Issues with Aged PRB, issues with open and closed issues that are ready for closure, issues without FETR, etc.
- Teach delivery support team members about the Service Now, Incident, and Problem Management processes and offer assistance as needed.
- Assuming the role of primary liaison for operational inquiries regarding ITSM Knowledge Management inside SNOW. Oversaw and assisted with the processes for writing, classifying, evaluating, ensuring quality, and approving articles. Assure the accuracy, relevance, and timeliness of the present content.
- Production/Application Support/Supervising the Application Using SQL and UNIX; ensuring that Service Requests, Incidents, and Problem Tickets are being addressed promptly. accountable for making certain that every incident is managed and progresses according to the specified metrics, such as SLA, MTTR, and FTR, in accordance with the specified target.
- Managing the application-related Critical Alert and being obliged to respond to it in the event that it fails.
Junior Engineer
Kinetic Communications Limited
10.2012 - 10.2015
- Ensured compliance with safety regulations during all phases of project implementation, resulting in zero incidents or accidents onsite.
- Reduced production costs by implementing cost-saving measures in material procurement and manufacturing processes.
- Attending calls and Emails from customers, documenting all Incidents with all impacted CI's details
- Working on ERP for the production support.
- Routing all incident/SR's to tech teams and coordinating until that gets resolved while ensuring their closure within SLA.
- Addressed critical alerts and followed up with respective teams till the resolution. Worked on incident life cycle process using ITSM tool BMC Remedy.
- Work as a central point of contact for all technical support teams and provide up-to-date information for ongoing incidents and alerts.
- Responsible for engaging, escalating, & communicating with cross-functional groups within WIPRO and for clients, and provided direct customer care as and when necessary.
- All task ID monitoring, updating tickets logs, sending updates to customers while being bridge between customers, Technical groups, Incident Managers, SDM via Bridge/Conference calls/Group chat, etc.
- Interacting with vendor's as third parties for maintenance of servers and other issues.
- Trained new employees to understand data centre terminology. Prepare the backup, SLA breaching, & MIS reports.
Education
Bachelor of Engineering - Electronics & Telecommunications
Savitribai Phule Pune University
Pune08.2012
Skills
- Version Control : Git, Git Hub
- Containerization Tool: Docker,Kubernetes
- Infrastructure Tool : Ansible
- CICD : Jenkins
- Linux
- Bash shell scripting
- Incident & Problem Management
- Service Now
Certification
1. ITIL-V4
2. Azure-900
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Senior Technical Specialist
TietoEvry TechServices India Pvt. Ltd.
01.2022 - Current
Critical Incident & Problem Manager
TietoEvry India Pvt. Ltd.
11.2015 - 12.2021
Junior Engineer
Kinetic Communications Limited
10.2012 - 10.2015
Bachelor of Engineering - Electronics & Telecommunications
Savitribai Phule Pune University
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