Arun Anaiyappan

• Attended team meetings to resolve technical and project issues and review project schedules.
• Maintained strong communication with clients throughout the design process to ensure alignment between their vision and the final product.
• Researched materials to determine appropriate selection for projects.
• Applied creative problem-solving skills to address unique challenges in the architectural design process.
• Verified construction documentation to meet client requirements and vision.
• Analyzed and applied new technologies to improve functionality of designs.
• conducted technical solution designs with team.
• Managed 10+ team member include development and support team
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
• Monitored project progress, identified risks and took corrective action as needed.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• Preparing the user guide document.
• Preparing the Solution design Document.
• Developed the Generic models business wise.
• Guided team to implement the client coding standards and common modules.
• Ensure quality of coded components by performing end-to-end unit testing.
• Enhanced system performance by troubleshooting, debugging, and modifying existing RPA bots.
• Promoted a culture of innovation and continuous learning within the organization by sharing knowledge, best practices, and lessons learned from RPA development projects.
• Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
• Improved process efficiency by designing and implementing RPA solutions for various business functions.
• Enabled faster decision-making through real-time monitoring and reporting of automated process outcomes.
• Reduced manual effort required in data processing by automating key

• Managed high-priority incidents with professionalism and urgency, achieving swift resolution while maintaining client trust.
• Developed comprehensive documentation for troubleshooting procedures, ensuring consistency in service delivery.
• Contributed to regular review meetings aimed at refining service desk strategies based on client feedback and analytics data.
• Actively participated in root cause analysis sessions after major incidents enabling continuous process improvements.
• Partnered with the IT security team to address potential threats and vulnerabilities, safeguarding critical infrastructure.
• Reduced downtime by swiftly identifying, diagnosing, and resolving complex technical problems.
• Installed and configured operating systems and applications.
• Monitored system performance to identify potential issues.
• Created user accounts and assigned permissions.

• Configured and tested new software and hardware.

• Optimized PC performance through regular updates, patches, and system upgrades.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Walked individuals through basic troubleshooting tasks.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
• Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
• Documented support interactions for future reference.
• Configured and tested new software and hardware.

• Worked 20+ incidents on daily basics.