Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Arun Babu

Kochi

Summary

Dynamic System Architect & technology Leader with extensive experience at Tata Consultancy Services, excelling in stakeholder communication and technical architecture design. Proven track record in delivering high-quality features and implementing Grafana-based monitoring systems, enhancing application performance. Expert in .NET technologies and committed to driving successful project outcomes through effective collaboration and leadership. Certified scrum master and certified Google Cloud Engineer

Overview

19
19
years of professional experience
1
1
Certification

Work History

System Architect

Tata Consultancy Services (TCS)
01.2025 - Current
  • Collaborated with clients to determine project specifications and scope.
  • Developed network and system architecture according to business needs.
  • Set up secure databases and networks.
  • Provided technical leadership to team members during system design.
  • Provided educational expertise and mentoring to junior team members.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Created proofs of concept for innovative new solutions.

Technical Support Team Lead

Tata Consultancy Services
01.2023 - 12.2024
  • Led a new offshore technical support team, mentoring and training team members to provide professional support for a complex application system.
  • Collaborated with upstream-downstream application teams for seamless integration and deployments, ensuring stability and customer satisfaction.
  • Implemented a Grafana-based application monitoring and alerting system, recognized with a best technology award for enhancing application performance and reliability.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
    Developed and implemented preventive maintenance procedures.
  • Researched and identified solutions to technical problems.
  • Offered assistance in implementing and developing training programs.
  • Generated reports to track performance and analyze trends.

Technology Lead

Tata Consultancy Services
10.2017 - 12.2022
  • Led teams as a Technology Lead at Tata Consultancy Services in Kochi, India, focusing on application learning, training new team members, and collaborating with stakeholders to deliver quality user stories.
  • Worked closely with customer architects, dev leads, and business leads to gather requirements and convert them into actionable user stories.
  • Conducted code reviews, managed production deployments, and ensured the successful delivery of projects.
  • Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
  • Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
    Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.
  • Established and maintained relationships with software vendors.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Developed and tested software solutions to meet customer needs.
  • Fostered strong relationship between technology team and managers to align efforts.
  • Offered technical leadership to junior personnel and other team leaders, providing expertise on Customs Brokerage and in .NET

Senior Software Developer

Tata Consultancy Services
09.2014 - 09.2017
  • Monitored ongoing operation of assigned programs and responded to problems by diagnosing and correcting logic and coding errors.
  • Trained new developers and programmers on company standards for design and review.
  • Collaborated with fellow engineers to evaluate software and hardware interfaces.
  • Led the development and rollout of MediaPad in multiple countries, overseeing requirement gathering, project planning, and application development.
  • Managed production support and enhancements for the application deployed in over 40 countries, ensuring quality delivery from the offshore team.
  • Collaborated with customer development teams and operations across various geographies to ensure successful deployment and support of MediaPad.
  • Met with stakeholders to provide detailed project reports and milestone updates.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.

Developer

Tata Consultancy Services
10.2010 - 04.2014
  • Led application development and maintenance for MediaPad, a WPF application developed for capturing TV events for TAM ratings, collaborating closely with customers in Poland.
  • Managed technical delivery as a Lead IT Analyst, providing L2 and L3 support globally.
  • Designed and implemented backend functionality using .NET Framework, optimizing database queries for efficient data retrieval.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

Programmer Analyst

Cognizant Technologies Solutions
09.2009 - 09.2010
  • Developed and maintained SSIS packages for efficient ETL solutions.
  • Collaborated with cross-functional teams to gather requirements and implement solutions.
  • Created deployment package utilities and documented package execution.
  • Participated in testing and debugging activities to ensure software functionality.
  • Implemented innovative systems for data collection.
    Designed and implemented scalable applications for data extraction and analysis.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Responded to and remedied critical issues to limit downtime.
  • Identified causes of issues within applications and determined which modifications needed to be made.

Software Engineer

Birlasoft India Ltd.
08.2006 - 09.2009
  • Developed a retail website for a major US retail company, optimizing SQL queries for efficient data retrieval.
  • Implemented a shipping planning system for a logistics company in Singapore, integrating frontend and backend components.
  • Led the development of a comprehensive suite of web applications for a major manufacturing company in Australia, utilizing SSIS for data synchronization.
  • Analyzed proposed technical solutions based on customer requirements.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.
  • Delivered unit-tested systems within customer-prescribed timeframes.
  • Built databases and table structures for web applications.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Coordinated deployments of new software, feature updates and fixes.

Education

Bachelor of Technology - Computer Science And Engineering

Mahatma Gandhi University
Kottayam, India
04-2006

Skills

  • Expert in Microsoft Technologies including NET, NET Core, C#, VBNET, WPF, WCF, SSIS, SQL Server, Blazor, ASPNET
  • Effective stakeholder communication
  • Configuration management
  • IT service management
  • Release management
  • Problem management
  • Incident management
  • Application solution integration
  • Technical architecture design
  • Solution implementation
  • Skilled in PostgreSQL database management
  • Grafana, Prometheus, Loki for monitoring and dashboards
  • Azure DevOps
  • GCP ACE certified
  • PSM-I certified

Certification

  • Professional Scrum Master - I from Scrum.org
  • Associate Cloud Engineer from Google


Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Hindi
Intermediate (B1)

Timeline

System Architect

Tata Consultancy Services (TCS)
01.2025 - Current

Technical Support Team Lead

Tata Consultancy Services
01.2023 - 12.2024

Technology Lead

Tata Consultancy Services
10.2017 - 12.2022

Senior Software Developer

Tata Consultancy Services
09.2014 - 09.2017

Developer

Tata Consultancy Services
10.2010 - 04.2014

Programmer Analyst

Cognizant Technologies Solutions
09.2009 - 09.2010

Software Engineer

Birlasoft India Ltd.
08.2006 - 09.2009

Bachelor of Technology - Computer Science And Engineering

Mahatma Gandhi University

Similar Profiles

CREATE PROFILE
Arun Babu