Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
ARUN BALAJI

ARUN BALAJI

Team Lead
Bangalore

Summary

To work in a responsible and challenging position where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Team lead

IBM India Pvt Ltd
Bangalore
04.2022 - Current
  • Currently managing and growing a staff team
  • Empowering and envisioning team members to train individuals and groups
  • Process is transaction monitoring level 3 (SAR filing) Managing 24 team leads (individual contributors) and ensure that all key metrics
  • Performance as per the client SLA are met and exceeded
  • Manage team performance and responsible for the overall development of the team
  • Manage and strengthen client’s relationship
  • Develop, maintain, trend, and report key performance indicators
  • Ensure effective management both in terms of business objectives and the personal & professional development of direct reports
  • Onboarding new hires and training them at end-to-end process level
  • Drive continuous performance improvement for business results
  • Establish action plans for improvement
  • Lead and direct the workforce in problem identification, problem solving and implementing continuous improvement measures
  • Responsible for day-to-day functioning/administrative work including production floor management
  • Work with Deputy General manager to prepare capacity planning, team budget, forecasting, trend analysis.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Prepared and submitted regulatory filings in timely manner.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.

Lead Associate

WNS Global Services Pvt. Ltd
04.2021 - 04.2022
  • Ensure that complete, accurate, and timely SARs are filed with respective regulatory bodies
  • Performing compliance reviews and AML investigations, which are reported to FIU
  • Investigating and assessing alerts relating to potential money laundering risks
  • Ensuring compliance with all AML laws, regulations, guidelines, written procedures; OFAC, CIP, KYC, customer/transaction monitoring
  • Operated within agreed business SLAs and confidentiality standards
  • Compiling PEP, Negative information for AML and Business
  • Performed the required KYC screenings on customers documenting the information obtained on the client’s as requires by global KYC procedures
  • Perform enhanced due diligence on targeted customers
  • Opportunity to interact with key stakeholders across the business
  • Produced timely and accurate information for Team Lead or management team to assist in decision making processes, including escalating any investigative issues or program gaps
  • Fully document the review of alerted activity within the FIU transactional monitoring system, including supporting data, analysis, and rationale for disposition
  • Managed a team to review and ensure Foreign Money Service Businesses (MSB) possessed the proper documentation and licensing or registration in their country of origin.

Subject Matter Expert

Accenture
Bangalore
01.2017 - 12.2020
  • (SME) at, solutions private limited): Monitored daily productions and implemented modifications whenever required
  • Training the team and sharing downloads on current fraud trends
  • Process assistance to peer groups
  • Managed a team of 15 personnel during the day-to-day operations as well as training
  • Reviewed and analysis on Moderate Risk accounts
  • Conducted enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools
  • Provided training on Bank Secrecy Act and AML procedures and systems for new employees
  • Submitting PEPs to compliance, Review, research and make determination of suspicion on items and transactions identified according to the Bank Secrecy Act (BSA) via AML automated alerts or manually received reports and referrals
  • Understand and stay current on the Red Flags and industry trends related to AML
  • Monitor team performance and report on metrics
  • Extracting the summary of the cases and updating the same to the client.

Process Analyst

HCL Technologies
12.2014 - 01.2017
  • Providing international customer support via mail and chats & calls if required (Client Domain: Logistics)
  • Followed up with clients to ensure optimal customer satisfaction
  • Managed excellent quality control throughout the year
  • Extracting EOD and Weekly reports to maintain the proper workflow
  • Taken further responsibility to drive the team in absence of Team Leader
  • Conducted reviews of client documentation and information obtained by client contacts within the business units.

Associate Tester, due Diligence Analyst

Distil
Chennai
12.2013 - 12.2014
  • Associate Tester in Distil Information systems
  • Developing Mobile applications (Android) using MySQL scripts
  • Running and testing the scripts in SAP HANA database and fixing the bugs
  • Presenting the project overview to client through calls and presentations


Education

Bachelor of Technology - Information Technology

KIT College, Anna University
Coimbatore
09.2009 - 08.2013

Skills

Core Competencies : Due Diligence, Anti-money Laundering, Quality Management, Teamundefined

Accomplishments

  • My role in IBM India as a Team leader involved training, floor support, managing complex data related to process/performance, people management, calibration, quality checks so on
  • I was able to accomplish my daily tasks in a timely manner and received accolades from business and higher management for being able to meet & exceed the required service level agreements
  • Provided end to end process training to over 50 individuals over a span of 6 years
  • Deputized my line manager on multiple occasions and delivered expected results
  • Participated in business calls/meetings and provided process level updates in terms of overall performance
  • Coached and mentored news hires and under performers to meet the department targets
  • Performed quality checks and provided constructive feedback to the staff
  • Adhering compliance with operational and compliance requirements
  • Managed to comprehend the updates/clarifications provided by the business and effectively cascaded the same to the team/department
  • Ensuring: Timely delivery of refresher session on procedures as & when there is a requirement, Procedural gaps are identified and are ironed out on a timely basis of Delivery of constant & constructive feedback to the staff to ensure they develop and grow in the organization
  • As Anti-Money Laundering Executive
  • Responsible for identifying and researching the patterns, trends, and anomalies in complex transactional and customer data to detect, prevent, mitigate, and report suspicious activity related to money laundering, terrorist financing and structuring
  • Evaluated wire transfers and other payments for potential fraud, money laundering, patterns, and inconsistencies
  • Used transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity
  • Performed detailed analyses to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses/products
  • Assisted and provided information to support Suspicious Activity Reports (SAR) or equivalent for regulatory filing
  • Scheduled and conducted research on the various suspicious activities by the customers in their bank accounts, transactions, deposits and so on
  • Administered "KYC" (Know Your Customer) operations and analyzed the transaction trends of the customers
  • Maintained strong investigative skills, the ability to work independently, demonstrated extensive banking and
  • Compliance knowledge
  • Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds
  • Ensured clear & concise narration of the research to describe if the alert is supposed to be closed or escalated
  • As KYC – Customer, Responsible in reviewing documentation of new customer accounts, evaluate high-risk accounts and analyze new customer process and policies
  • Conducted reviews of client documentation and information obtained by client contacts within the business units
  • Responsible in conducting research to verify information on new account documents and ensure that new account holders are not high-risk customers and do not have restrictions or negative activities that would impact the opening of a new account
  • Ensured that information obtained was consistent with AML Policy and Procedures and satisfied regulatory requirements
  • Performed additional tasks as assigned, improving the effective administration of the AML and KYC Policies
  • Though I was new to the process and the AML world, I was able to learn the process very quickly and was awarded with TOP PERFORMER AWARD in the 3rd month of processing
  • Received appreciation and accolades from managers and business partners for my decision-making skills and quick disposition of alerts with 100 percent quality
  • Helped the team members with best practices to improve quality and efficiency, which resulted in improvement of the team’s performance.

Additional Information

Personal Information:

Father’s Name : Mr. S.T. Pandian

Date of Birth : 18th June 1992.

Languages known : Tamil, English, and Hindi

Communication Address : 3 Shriram Smriti Apartment, Bidaraguppe, Bangalore – 562107.

Timeline

Team lead

IBM India Pvt Ltd
04.2022 - Current

Lead Associate

WNS Global Services Pvt. Ltd
04.2021 - 04.2022

Subject Matter Expert

Accenture
01.2017 - 12.2020

Process Analyst

HCL Technologies
12.2014 - 01.2017

Associate Tester, due Diligence Analyst

Distil
12.2013 - 12.2014

Bachelor of Technology - Information Technology

KIT College, Anna University
09.2009 - 08.2013
ARUN BALAJITeam Lead