Summary
Overview
Work History
Education
Skills
Rewards And Honours
Languages
Timeline
Generic
ARUN BALAN

ARUN BALAN

Associate Business Development Manager
Kottayam

Summary

Personable and dedicated Customer Service Representative with extensive experience in Insurance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Associate Business Development Manager

Kotak Life Insurance
04.2023 - Current
  • Working as ABDM in Kotak Life, handling a team and managing a cluster of South Indian Bank.
  • Established strong rapport with clients, fostering long-lasting partnerships and repeat business.
  • Provided exceptional customer service by addressing client concerns promptly and effectively resolving issues as they arose.
  • Played an integral role in product launches by coordinating promotional activities and collaborating closely with marketing teams.
  • Contributed to increased revenue growth by closing high-value deals with key accounts.
  • Strengthened customer relationships with proactive communication and followups.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Manager

Kotak Life Insurance
12.2018 - 03.2023
  • Presented insurance products to clients to meet needs and discuss financial investment and return on investment
  • Cultivated strong professional relationships with Channel Partner to drive long-term business development
  • Gained market share in new sales performance through aggressive team training.

Senior Agency Recruitment and Development Manager

Reliance Nippon Life insurance company
11.2017 - 12.2018
  • Duties were to recruit and develop a team of advisors for the agency channel, handhold the team and help them in meeting customers, closing the calls and hence achieving the teams as well as the branch goals
  • Advertised career openings, interviewed and hired applicants and implemented training and development programs to lead team of 8 advisors to consistent on-target performance
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Media Manager

National Child Development Council
04.2016 - 04.2017
  • Handled a team of 8 members
  • Managed the print media as well as the social media promotional works of the organization
  • Hired and trained media team members and organized staff teams and tasks.

Team Leader/Senior Project Mentor

Evobi Automations Pvt Ltd
06.2014 - 01.2016
  • Joined as a Project Mentor in the company on June 2014
  • Duties were to conduct training sessions, supporting sales team by conducting one day workshops in different schools across Kerala & Tamilnadu, take school level robotics sessions & mentoring students to develop and implement innovative ideas with the aid of a robotic kit called Bibox
  • Promoted to leadership position (Senior Project Mentor) in recognition of strong work ethic and provided exceptional customer service
  • Offered training and support to keep team members motivated and working toward objectives
  • Assigned projects and distributed tasks to team members as per area of expertise.

Technical Support Executive

Sutherland Global Services
11.2008 - 06.2014
  • Joined in Sutherland Global Services as a technical support executive
  • Worked with Acer and then moved to AT&T Connectech
  • Expert in taking remote sessions and fixing the issues of client's computer remotely
  • Got an opportunity to work with AT&T Blue
  • 5 year and six months experience with BPO industry
  • Worked as Subject Matter Expert in AT&T blue sales process and handled a team of 22 agents
  • Offered one-on-one support for team members and managers to drive continuous improvement
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Bachelor of Technology - Electronics And Communications Engineering

Tamil Nadu College Of Engineering
Tamilnadu
04.2001 -

3 Year Diploma - Computer Hardware And Maintenance

Model Polytechnic Mattakara
Kottayam, India
04.2001 -

Pre Degree - Mathematics

K E College Mannanam
Kottayam
04.2001 -

SSLC - SSLC

Devi Vilasam High School
Kottayam
04.2001 -

Skills

    Client Relations and Retention

    Employee Coaching and Motivation

    Training and Development

    Staff Training

  • Team Recruiting and Hiring
  • Strategic Planning and Alignment
  • Product Promotion
  • Event Coordination
  • Product Development
  • Interpersonal Skills
  • Client Relationship Management

Rewards And Honours

  • Got an Internal Promotion from Manager to Associate Business Development Manager in 2023.
  • Closed the HIGHEST VALUE TICKETs in Kotak Life for the last three financial Years.
  • Recognized and rewarded for being the Pan India Number 1 SM in APE for financial year 2022- 23 in Kotak Life.
  • Recognized and rewarded for being the All Kerala Second Top Performer SM in APE financial year 2021- 22.
  • Won an International Trip to Thailand in 2022- 23 and International Trip to Dubai in 2021-22.
  • Promoted as Manager from Deputy Manager in 2020.
  • Awarded as Master Blaster ARDM for the best performance in Reliance Nippon Life Insurance.
  • Awarded as Best Subject Matter expert in JFM 2014 during the service in Sutherland Global Services.


Languages

English
Malayalam
Hindi
Tamil

Timeline

Associate Business Development Manager

Kotak Life Insurance
04.2023 - Current

Manager

Kotak Life Insurance
12.2018 - 03.2023

Senior Agency Recruitment and Development Manager

Reliance Nippon Life insurance company
11.2017 - 12.2018

Media Manager

National Child Development Council
04.2016 - 04.2017

Team Leader/Senior Project Mentor

Evobi Automations Pvt Ltd
06.2014 - 01.2016

Technical Support Executive

Sutherland Global Services
11.2008 - 06.2014

Bachelor of Technology - Electronics And Communications Engineering

Tamil Nadu College Of Engineering
04.2001 -

3 Year Diploma - Computer Hardware And Maintenance

Model Polytechnic Mattakara
04.2001 -

Pre Degree - Mathematics

K E College Mannanam
04.2001 -

SSLC - SSLC

Devi Vilasam High School
04.2001 -

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ARUN BALANAssociate Business Development Manager