Arun B Ragavendran
New Delhi
Summary
Experienced professional with eight years of expertise in customer service and security, showcasing a robust background in aviation, physical, and technical security. Proficient in security operations, surveillance, CCTV, access control, loss prevention, incident management, investigation, and report writing, consistently delivering impactful results.
Overview
7
7
years of professional experience
Work History
India Security Operation Center Executive
Adobe Systems India
NOIDA
10.2021 - Current
- Operate and oversee security systems, including access control, CCTV, and environmental monitoring systems.
- Take prompt action in response to alarms, phone calls, and environmental alerts.
- Notify and direct external emergency personnel and internal resources as necessary.
- Dispatch security officers or law enforcement personnel for alarm response, service calls, and emergencies.
- Communicate and coordinate with employees, site security leads, and contracted officers across the India region.
- Collect data from various sources, including open-source intelligence (OSINT), and analyze it to detect patterns, trends, and irregularities that could signify potential threats or hazards to the organization. Evaluate the reliability, importance, and potential consequences of these identified threats and risks using the available intelligence data.
- Manage information flow during incidents.Perform threat intel research.
- Maintain operational logs, checklists, handover reports, and incident reports.
- Conduct all communication in a professional and confidential manner, documenting appropriately.
- Collaborate with Global Corporate Security regional leads on incident detection and management.
- Coordinate with Global Corporate executive protection leads on incident detection and management.
- Ensure accurate and complete information is entered into the incident management system.
- Effectively utilize protocols and standard operating procedures for global incident management
- Monitor the safety and security of company staff during travel.
- Stay informed about current global events and maintain situational awareness.
- Monitor and respond to global alerts and events that impact company facilities and employees.
- Initiate mass communication notifications when necessary.
- Inform leadership about events that affect business operations and employees.
- Handle highly confidential information with care.
- Perform other security and safety-related duties assigned by supervisors.
Safety and Security Officer
Adobe systems Noida
Noida
- Promoted to Security Operations
- Event Management-Support the safety and security of events
- Mock Drills -Help in conducting Mock Drills on medical emergencies, Fire Drill, Bomb Threats/Search Handling, Suicide, Riots etc
- Site Security- People, Property & Asset Protection: Responsible for the Safety & Security of employees and assets of Adobe sites Noida
- Monitoring of RFID, Boom Barriers, Turnstile & Fire Panel System
- Access control to buildings and monitor activities of Visitors, Employees & ON/OFF site vendors
- Tracking of material movement and stock of lost and found
- Supervising the log registers on daily basis
- Conduct regular inspections of all areas of the site to ensure that the safety and security is maintained to the highest standards and the issues are addressed immediately
- Alarm Management- Act as the SPOC to investigate alarms and report back to SOC
- Alarms Include Fire, Wld, Vesda, Supervisory Trouble, Panic Button, DHO, DFO & AED
- Visitor Management- Supervising the Visitor Management Policy
- Control buildings access and monitor activities of the visitors
- Co-ordinate escalation of Badging Issues faced to SOC
- Incident Management- Handling emergency situations with efficiency (ERT- Emergency Response Team and QRT Team), Like first aid, Fire, earthquake & Riots
- Coordinating with ISOC on occurrence of any incident
- Responsible for writing and entering the Incident Report when the emergency has ended.
Security Executive
Interglobe aviation Ltd-INDIGO
Delhi International Airport
08.2019 - 10.2021
- Guarding of access control points to prevent unauthorized entry
- Cargo Security and Surveillance
- Secondary Ladder Point Checks
- Pre-Flight search and anti-sabotage Checks
- Security Checks of Catering items and HLV Vehicles
- Security in Baggage Make up and Break up Area
- X-baggage screening
- Profiling of customers travelling international countries
- Fraud investigation against Fake visa and passport (Airline Immigration) Process
- Surveillance in Departure Hall to detect & prevent unauthorized entry access to the flights
- Security and surveillance in Baggage Make-up area for accompanying the screened baggage up to aircraft
- Providing Customer experience by solving customer queries
- Providing alternatives within the time limits; follow up to ensure resolution
- Access control of the aircraft, (list of aircraft specialized for Anti-sabotage checks and Access control).
Security Assistant
Jet airways Pvt Ltd
Delhi International Airport
01.2018 - 04.2019
- Guarding of access control points to prevent unauthorized entry
- Cargo Security and Surveillance
- Secondary Ladder Point Checks
- Pre-Flight search and anti-sabotage Checks
- Security Checks of Catering items and HLV Vehicles
- Security in Baggage Make up and Break up Area
- X-baggage screening
- Profiling of customers travelling international countries
- Fraud investigation against Fake visa and passport (Airline Immigration) Process
- Surveillance in Departure Hall to detect & prevent unauthorized entry access to the flights
- Security and surveillance in Baggage Make-up area for accompanying the screened baggage up to aircraft
- Providing Customer experience by solving customer queries
- Providing alternatives within the time limits; follow up to ensure resolution
- Access control of the aircraft, (list of aircraft specialized for Anti-sabotage checks and Access control).
Guest Service Agent
Virgin Atlantic
Delhi International Airport
01.2017 - 12.2017
- Checking boarding passes at the departure gate
- Directing passengers through security and departures
- Giving flight information and directing passengers to departure gates
- Weighing luggage and charging the passenger extra if the luggage is overweight
- Asking security questions, allocating seats, and giving out boarding cards and luggage labels
- Assisted customers with special needs and quickly addressed and resolved customer complaints
- Provided accurate gate, flight arrival, and departure information and answered general inquiries
- Escorting people who require assistance (Especially abled) and unaccompanied children (Minors)
- Greeting passengers and checking their tickets and passports against the passenger list using computerized systems
- Profiling of the guest (Visa and Passport) of international guests
- Dealing with issues from delayed, cancelled or missed flights
- Issued travel and hotel vouchers to displaced passengers on overbooked or cancelled flights
- Making announcements on the public address system
- (Arrival and departure times, boarding procedures, gate changes, and carry-on regulations).
Education
Bachelor of Business Administration - Business Administration And Management
Jagannath International Management School
07-2016
Skills
- Investigations
- Physical Security
- Incident Management
- Fraud Prevention
- Access Control
- Team management
- Alarm Monitoring
- Risk Mitigation
- Crisis Management
- Research
- Incident Response
- Intrusion Detection
It Knowledge And Skills
- Microsoft Office 2019
- ITRACK Tool – (Used for Incident Writing and Reporting, Lost and Found, Dispatch report)
- CCure 9000 - Alarm Monitoring Tool (CCTV and Access Control Systems)
- Milestone – CCTV monitoring Tool
- Service Now – Work Order Management Tool (Used for making and reporting Technical issues)
- Visitor Management Tool
- Dataminr Tool – (Geofence, Monitor Worldwide Alerts and threats)
- ONTIC Tool – (Upgrade version Geofence, Monitor Worldwide Alerts and threats)
- Google Chrome Web Browsing and Advanced Searches.
- Windows 11
Training And Certificates
- ERT response.
- First aid & cardiopulmonary resuscitation (CPR).
- Firefighting and Prevention.
- Aviation security certificate.
- Dangerous goods certificate.
- Airline ramp safety certificate.
- Baggage screening inhouse training by airport authority (XBIS).
- Standards of training, certification and watchkeeping for seafarers (STCW).
- Security training for seafarers with designated security duties (STSDSD).
- Elementary first aid, firefighting and prevention, personal safety and social responsibilities, personal survival techniques: - Date of expiry- 25/08/2025
- Crowd management from DG approved academy.
- Profiling of the customers.
- Guest first training
- Fraud investigation against fake visa and passport. Countries include (Us, Europe, United Kingdom, Schengen countries, gulf countries, Istanbul, Qatar, Bangladesh, Saudi Arabia, Singapore, Malaysia, all seamen documents
Personal Information
- Passport Number: P7280966
- Date of Birth: 04/25/93
- Vaccination: Covishield (3rd dose).
- Languages Known: English ,Hindi
- INDOS No.: -21ZM9002; CDC No.: MUM453585; and SID No.: M33456453
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Date: 06-05-20234
Place: NEW DELHI
ARUN B RAGAVENDRAN
Timeline
India Security Operation Center Executive
Adobe Systems India
10.2021 - Current
Security Executive
Interglobe aviation Ltd-INDIGO
08.2019 - 10.2021
Security Assistant
Jet airways Pvt Ltd
01.2018 - 04.2019
Guest Service Agent
Virgin Atlantic
01.2017 - 12.2017
Safety and Security Officer
Adobe systems Noida
Bachelor of Business Administration - Business Administration And Management
Jagannath International Management School
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