Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
<Enter your own>
Timeline
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Arun B Salian

Bangalore

Summary

Interested in taking a challenging job opportunity, that leverages my extensive skills in handling customers and expertise in delivering quality services to the best of my levels. To seek an environment that is intellectually stimulating, values merit, professionalism and provides opportunities for personal and professional growth.

Overview

15
15
years of professional experience

Work History

MPS Operation

Elpee Managed print solution Pvt. Ltd.
Bangalore
11.2018 - Current
  • Managing MPS software like HP SDS, HP WJA, HP RM, for Login Base printing.
  • Maintaining MPS tools with the help of IT Team.
  • Maintaining Healthy relationship with Clients (IT team and Admin).
  • Telephonic assistance for Call closures: Speak with end user for problem details. Giving solution and online guidance. If problem is not resolved by over phone, will forward the case to Elpee support team along with required documents
  • PAN India IT Support: IT Person taking help every day if they need any help to close the call before logging.
  • Mail Communication: Following up with Support team and updating Users IT Team on mail for the pending case.
  • Call closure in CA Tool: calling the user for closure confirmation closing the open calls in Ujjivan Tool
  • Assisting the Engineer on field when they contact and any details needed from support team related to calls.
  • Replying customer for escalation cases and meeting Ujjivan team is also on regular basis
  • For Toner calls: I have to give the all the documents to team for dispatch the toner. if there is in primary link will get it from URL For USB Cases I have to call to user to get the documents. For toner I have to log the cases with HP for 427 & 403
  • Residential Engineer in Ujjivan Small finance bank
  • Authorized Service Provider for A3 Printers

MPS Operation

Printech Infotech Services Pvt. Ltd.
Mumbai
01.2016 - 08.2018
  • Providing high quality, up-to-date documentation for all service arrangements.
  • Motivating and guiding a team.
  • Seeking out, establishing and maintaining relationships with operational contacts within each client.
  • Handling all printer/ scanner escalation calls & same give proper solutions to client.
  • Give demo various printer & scanners.
  • Educate & train new Engineers.
  • Investigating technical issues.
  • Remotely / telephonically guide to Engineers & give solutions.
  • Escalating operational issues to senior management.
  • Proactively developing and retaining key customer accounts.
  • Assisting in the development of a customer service policy for the company.
  • Authorized Service Provider for High End Printers/Scanners

Customer Support Senior Engineer

Printech Infotech Services Pvt. Ltd.
Mumbai
11.2010 - 01.2016
  • Handled service calls for all high end products across Mumbai, Thane & Navi Mumbai region.
  • Reported to Area Support Manager of Printech Mumbai.
  • Attended all high level escalations from WeP Peripherals Ltd.
  • Trained new engineers for improving diagnostic and problem resolution skill.
  • Product demonstration given to various customers.
  • Maintained good customer relations.
  • Handled critical high end printers like Printronix Line printer, Win core Passbook, Laser Printer, DMP printer etc.
  • Generated product sales & Service sales enquiries & forwarded the same to the concerned person for conversion.
  • Authorized Service Provider for WeP Peripherals Ltd. for High End Printers

Customer Support Engineer

Micro Print Technology Pvt. Ltd.
Mumbai
05.2010 - 11.2010
  • Onsite installation and maintenance of Line Printers, laser printers & DMP Printers.
  • Maintaining Printers (Wep Passbook, HP Color Laser printers, Dot matrix printers)

Education

HSC -

Noida
01.2010

SSC -

Noida
01.2008

Skills

  • Total work experience of 14 years in Service Industry
  • Areas of Expertise:
  • IT Peripheral Service & Support
  • Team Leader
  • Computer Operator & Printer Operator (Line, DMP, Passbook & A3 lasers and A4)
  • Hardware, and Networking (basic) in IT source (Dadar)
  • Computer assembling – Full Machine assembling
  • Os Installation - Win98, Win2000 Professional, Windows Xp Home edition, XP Professional
  • Basic Software Installation - MS Office – Office 2000, XP, 2003 and All Software Installing, and Anti-virus – AVG7, Norton2005, McAfee
  • Configuration - Configuration of Microsoft Outlook & Outlook Express
  • Networking - Peer to Peer Networking, Net sharing through proxy server & basic knowledge of Networking
  • Public Relations, Communication & Presentation Skills, Good Listener & ability to drive single handedly if required Tackling and Resolving Skills

Languages

Language Spoken: Hindi, English, Kannada & Tulu

Hobbies and Interests

Reading, Listening Music, Technology News.

<Enter your own>

  • Notice Period: 15 Days
  • Preferred Location: Bangalore
  • Date of Birth: 17-Dec-1986
  • Nationality: Indian
  • Marital Status: Married

Timeline

MPS Operation

Elpee Managed print solution Pvt. Ltd.
11.2018 - Current

MPS Operation

Printech Infotech Services Pvt. Ltd.
01.2016 - 08.2018

Customer Support Senior Engineer

Printech Infotech Services Pvt. Ltd.
11.2010 - 01.2016

Customer Support Engineer

Micro Print Technology Pvt. Ltd.
05.2010 - 11.2010

HSC -

Noida

SSC -

Noida

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