Arun C
Bangalore
Summary
Chief Manager Business Operation - 17+ years of experience in (International and Domestic Process) for Telecom, E-Commerce, Banking (Customer Service, E-Commerce Wearhouse Management, People Management Skills, Vendor Management, Procurement, Supply Chain, Customer / Client Relationship for (International and Domestic Process).
Certified Lean Six Sigma - Green Belt From KPMG
Overview
18
18
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Chief Manager-Business Operation
Armeka Financial Consultant Pvt Ltd-(Banking)
Pune
10.2023 - Current
- Managed a team of 160 professionals to achieve organizational goals and maintain high productivity levels.
- Monitored competitor activity closely, using insights to devise strategies for maintaining a competitive edge in the industry.
- Optimized resource allocation, ensuring efficient use of personnel, materials, and equipment in achieving objectives.
- Led successful cost-saving initiatives, reducing expenses while maintaining quality standards.
- Increased revenue generation by identifying new business opportunities and expanding existing client relationships.
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Collaborated with cross-functional teams to optimize workflow processes, increasing overall productivity rates.
- Held monthly meetings to create business plans and workshops to drive successful business.
Senior Operations Manager
Armeka Financial Consultant - (Call Center - Customer Service)
Pune
02.2023 - 10.2023
- Managing Banking Collection Portfolio (Bucket-0,Bucket-1 & Write off)
- Managing team in driving client requirement along with collection targets in banking Collection platform (Team of 80 agents)
- Brainstormed and developed Collection strategies to achieve short and long term sales revenue objectives.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluating performance of team and guiding them towards right path and vision
- Setting up stand up's meet to understand process updated and requirement and ensure we are moving at right direction
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Associate Manager
Udaan - (Wearhouse & Vendor Management)
Bangalore
10.2021 - 12.2022
- Focusing On In-Stock metrics & Availability of stocks (North & South Zone) - (Ensure the stock availability will not dip less than 7 DOH)
- Resolution of day-to-day operational problems in co-ordination with operations team & warehouse team for deliverables to meet demand
- Monitoring PO Operation and Stock supply status across PAN INDIA warehouse
- Conducting weekly reviews with vendors (Brands) – To know challenge areas and problem solving
Assistant Manager
Flipkart (Startek) - (Wearhouse & Vendor Management)
Bangalore
08.2019 - 10.2021
- Monitoring on Inbound Operations across PAN INDIA warehouse
- PAN INDAN Warehouse Inbound escalation was monitored and maintained escalation % well below standards and driven team to provide resolution within described TAT to maintain smooth In-warding process
- Coordinating between warehouse and category team on problem solving concerns
- Sharing warehouse Inbound Performance Report daily / weekly / monthly / quarterly
Assistant Manager Promoted To Operations Manager
G7CR Technologies India Private Limited - (Customer Service)
Bangalore
04.2014 - 05.2019
- Coordinating with Microsoft Azure clients for service-related issues (A coordinating bridge between G7 & Microsoft team to resolve concerns and discussion on service-related improvements)
- Sharing C-SAT & Review Reports for International Process (Microsoft Azure)
- People Management & Client management was equally balanced to ensure smooth operations
- Client Interaction on alternate intervals to set business expectations
- Skip level meetings conducted every fortnight - to bring in operations challenges and to resolve with immediate effect
- Setting expectations within team to drive numbers and to achieve targets
- Roaster Planning & Strategic Capacity planning based on Inflow
- Weekly review conducted to identify improvement areas and to guide them to achieve
- Identifying, analyzing, and advising teams to reach business KPI
Team Leader Promoted To Assistant Manager
Andromeda Marketing Pvt Ltd - (Customer Service)
Bangalore
06.2007 - 12.2013
- Communicating with support team and implementing organization’s operational guidelines, standards, and policies. Investigating and resolving customers’ issues and complaints regarding operational matters – Handling all queries and client feedback in professional manner
- Publishing Report on Agent performance, collection targets, strategic planning
- Assigning DRR & WRR for group leaders, field executives & tele callers
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Reviewed, implemented and updated company records related to team activities for future reference
- Evaluated staff performance and provided coaching to address inefficiencies
Education
B.Com - Accounting
GITAM
BangalorePUC - Science Education
MS Ramaiah PU College
SSLC - 10th -
St. Lourdes High School
Diploma - Desktop Publishing
IKON Computers
Lean Six Sigma - Green Belt Certified - Lean Six Sigma - Green Belt
KPMG
Skills
Customer Service
People Management
Strategic Planning
Data Analysis
Business Development & Planning
Capacity Planning
Documentation and Reporting
Problem Solving Skills
Wearhouse Management
Cross-functional Collaboration
Accomplishments
- Have achieved to set up and BPO banking collection call center for 20 seats initially and down the lane with strategic planning and performance delivery achieved 60 seaters in the span of 4 months
- Plan and Ideas provided to build Automation tools for the processes we worked to ensure the frequency of the reports generated for monitoring the work flow and not dependent on manhours
- Have built the business revenue to 80% - 90% by resolving the ongoing capacity and supply issues
- Quarterly review conducted with Microsoft Azure Clients on Service Related Performance and Support to ensure better customer service
- Ensure the products are designed to meet the criteria of customer expectations through analysis of past data
- Ensuring a successful smooth production process on conducting multiple standup's and meetings to curb the on going challenges to have a better deliverables
- Responsible for tracking and reporting the release of project deliverables according to the project plan & schedule
- Preparing post project evaluation report including lessons learnt for critical packages for own function
- CLIENT / VENDOR MANAGEMENT
- Achieved best Assistant Manager multiple times based on the implementations on process and deliverables on numbers as per management expectations and process requirements
Certification
Lean Six Sigma - Green Belt
Timeline
Chief Manager-Business Operation
Armeka Financial Consultant Pvt Ltd-(Banking)
10.2023 - Current
Senior Operations Manager
Armeka Financial Consultant - (Call Center - Customer Service)
02.2023 - 10.2023
Associate Manager
Udaan - (Wearhouse & Vendor Management)
10.2021 - 12.2022
Assistant Manager
Flipkart (Startek) - (Wearhouse & Vendor Management)
08.2019 - 10.2021
Assistant Manager Promoted To Operations Manager
G7CR Technologies India Private Limited - (Customer Service)
04.2014 - 05.2019
Team Leader Promoted To Assistant Manager
Andromeda Marketing Pvt Ltd - (Customer Service)
06.2007 - 12.2013
B.Com - Accounting
GITAM
PUC - Science Education
MS Ramaiah PU College
SSLC - 10th -
St. Lourdes High School
Diploma - Desktop Publishing
IKON Computers
Lean Six Sigma - Green Belt Certified - Lean Six Sigma - Green Belt
KPMG
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