Arun C
Kannur,Kerala,India
Summary
Windows and Azure infrastructure engineer with extensive L3 support experience in cloud operations and enterprise IT environments. Proven track record in managing Windows, Azure, VMware, and Nutanix platforms to ensure system availability for global clients. Expertise in incident management, security, and infrastructure optimization, delivering reliable and scalable cloud solutions. Highly organized and adaptable, proficient in navigating new technologies and systems.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Senior Associate
Kyndryl Solutions Private Ltd
Bengaluru, Karnataka
2022.03 - Current
- Projects handled: EY technologies (global support): Providing L3 support for EY infrastructure including windows and azure.
- System Administration: Manage and maintain servers, VMware ESXi, Azure Cloud platforms, and other critical IT infrastructure components, ensuring high availability and performance.
- Provision, configure, and manage Azure Virtual Machines, Storage Accounts, Virtual Network, and Load Balancers
- Monitor Azure resources for performance, availability, and security using Azure Monitor and Log Analytics
- Implement and manage RBAC, and access controls
- Apply security patches and compliance controls, reducing exposure to vulnerabilities
- Managed and resolved high-priority Azure and infrastructure incidents within SLA timelines, acting as primary escalation point for major incidents and driving cross-team resolution efforts.
- Collaborate with cross-functional teams (network, storage, DB) to resolve complex issues
- Technical Support: Joined P1/P2 outage calls and delivered critical technical support, driving timely resolution of hardware, software, and network issues to minimize downtime and restore services within SLA.
- Documentation: Create and maintain comprehensive documentation for IT systems, configurations, processes, and procedures.
- Collaboration: Work closely with other IT team members and departments to align IT initiatives with business goals and provide technical expertise and support.
Senior Engineer
Canon India Pvt LTD
Vadodara, Gujarat
2016.09 - 2022.03
- Projects handled: Interglobal Aviation Ltd (Indigo): Responsible for device onboarding and bulk user registration on tenants. Support SPOC for L1 and L2 support to field engineers.
- L&T Technology services Ltd: Installation and configuration of on-premises printing infrastructure by using Uniflow application.
- Managed enterprise IT infrastructure operations, ensuring service availability and performance
- Supported Azure-integrated environments and on-prem infrastructure (Windows, VMware)
- Administered Active Directory, GPO, and identity services
- Led deployment of secure printing infrastructure (Uniflow, cloud & on-prem)
- Monitored operational metrics and reported service performance to stakeholders
- Handled escalations and ensured adherence to SLA and ITIL processes
- Delivered remote technical support for OEM/MSP clients across distributed environments
Associate Customer Engineer
HCL Services ltd
Ahmedabad, Gujarat
2013.05 - 2016.09
- Projects handled: State Bank of India: - Installation, configuration, and maintenance of windows 2008 server, all over Support Including Core Banking software of different remote Branches through directly and remotely.
- Xerox India: - Installation Configuration and maintenance of Xerox print solutions across all over India.
- Provided enterprise support for banking and large-scale client environments
- Managed Windows servers, AD, and core infrastructure services
- Performed installations, maintenance, and troubleshooting across distributed locations
- Coordinated with vendors and field engineers to resolve infrastructure issues
- Supported hardware, networking, and end-user environments
Education
SSLC -
K.P.R.G.S.G.H.S.S,Kalliasseri
Kannur, Kerala12th - Computer Science
Government higher secondary school,Cherukunnu
Kannur, KeralaDiploma in Electronics Engineering - Electronics
Diploma in Electronics Engineering At Government Polytechnic
Kannur, Kerala BCA - Computer Application
SGVU -Distant Education Board
Vadodara, GujaratSkills
Cloud & Infrastructure
- Microsoft Azure (Compute, Storage, Networking)
- Azure AD, RBAC & Identity Management
- Backup, DR & High Availability
Operations & Service Management
- ITIL (Incident, Problem, Change)
- SLA Management & Escalation Handling
- Root Cause Analysis (RCA)
Systems & Virtualization
- Windows Server Administration
- VMware / Nutanix
Security & Risk
- Patch Management & Vulnerability Remediation
- Endpoint Security (Defender, Symantec)
- Compliance & Access Control
Tools
- Azure Monitor, Log Analytics
- ServiceNow
- Qualys / Nopsec
Certification
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure Administrator (AZ-104)
- Microsoft Certified: Azure Security Engineer (AZ-500)
LANGUAGES
English
Malayalam
Hindi
DECLARATION
I hereby declare that all the above-mentioned figures and facts are true to the best of my knowledge.
Timeline
Senior Associate
Kyndryl Solutions Private Ltd
2022.03 - Current
Senior Engineer
Canon India Pvt LTD
2016.09 - 2022.03
Associate Customer Engineer
HCL Services ltd
2013.05 - 2016.09
SSLC -
K.P.R.G.S.G.H.S.S,Kalliasseri
12th - Computer Science
Government higher secondary school,Cherukunnu
Diploma in Electronics Engineering - Electronics
Diploma in Electronics Engineering At Government Polytechnic
BCA - Computer Application
SGVU -Distant Education Board