Arun Chaudhary
Ghaziabad
Summary
Dynamic Customer Support Executive with a proven track record at Yatra.com, enhancing customer satisfaction through expert resolution of inquiries and complaints. Skilled in problem-solving and conflict resolution, adept at managing dual concurrency with professionalism Proficient in Midoffice and CRM, demonstrating a strong blend of technical and soft skills to improve customer experience.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Ienergizer (Feb 2024 - Feb 2025)
Noida
02.2024 - 02.2025
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Assisted customers with navigating company website, completing newbookings and tracking upcoming travel.
- Listened to customers' questions and concerns to provide answers or responses related to rescheduling, cancellation, and refund.
- Managed high-stress situations effectively while maintaining a calm demeanor, and providing empathetic support to customers facing challenges or frustration.
- Provided timely assistance to customers on chat ensuring a high level of professionalism at all times.
Education
Bachelor of Technology - Computer Science
R.D Engineering College
Ghaziabad, Duhai10-2024
Skills
- Problem Solving: Efficiently resolving issues and inquiries
- Strong Written & Verbal Communication
- Customer Support in Chat
- Conflict Resolution Calm, empathetic, and solution-oriented
- Time Management Managing dual concurrency
- Product Knowledge Fast Learner of complex product lines
Affiliations
- Body Building
- Tech-Enthusiast
- Sports and Calisthenics
SOFTWARE
Amadeus & Galileo MS Office
Java Script HTML & CSS
C/C++ SQL and DBMS
Timeline
Customer Support Executive
Ienergizer (Feb 2024 - Feb 2025)
02.2024 - 02.2025
Bachelor of Technology - Computer Science
R.D Engineering College
Similar Profiles
Gunaseelan MGunaseelan M
Foxconn India Pvt Ltd - Chennai, India at Electronics Manufacturing System (July 2024 - Feb 2025)Foxconn India Pvt Ltd - Chennai, India at Electronics Manufacturing System (July 2024 - Feb 2025)
Jerome Cedrick Teguia FotjoJerome Cedrick Teguia Fotjo
Material Handler at PepsiCo Feb 2024 to June 2024Material Handler at PepsiCo Feb 2024 to June 2024
Amanjot KaurAmanjot Kaur
Critical Thinking, Communication, Friendly Nature, at Aria Servant Form Feb 2025 Till DateCritical Thinking, Communication, Friendly Nature, at Aria Servant Form Feb 2025 Till Date
Vikas VibhavVikas Vibhav
Senior SEO Analyst at CleartaxSenior SEO Analyst at Cleartax
AMIT GUPTAAMIT GUPTA
Senior Manager - Agile Program Management at Publicis SapientSenior Manager - Agile Program Management at Publicis Sapient