Arun Chaudhary
Ghaziabad
Summary
Dynamic Customer Support Executive with a proven track record at Yatra.com, enhancing customer satisfaction through expert resolution of inquiries and complaints. Skilled in problem-solving and conflict resolution, adept at managing dual concurrency with professionalism Proficient in Midoffice and CRM, demonstrating a strong blend of technical and soft skills to improve customer experience.
Overview
1
1
year of professional experience
Work History
Customer Support Executive
Ienergizer (Feb 2024 - Feb 2025)
Noida
02.2024 - 02.2025
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Assisted customers with navigating company website, completing newbookings and tracking upcoming travel.
- Listened to customers' questions and concerns to provide answers or responses related to rescheduling, cancellation, and refund.
- Managed high-stress situations effectively while maintaining a calm demeanor, and providing empathetic support to customers facing challenges or frustration.
- Provided timely assistance to customers on chat ensuring a high level of professionalism at all times.
Education
Bachelor of Technology - Computer Science
R.D Engineering College
Ghaziabad, Duhai10-2024
Skills
- Problem Solving: Efficiently resolving issues and inquiries
- Strong Written & Verbal Communication
- Customer Support in Chat
- Conflict Resolution Calm, empathetic, and solution-oriented
- Time Management Managing dual concurrency
- Product Knowledge Fast Learner of complex product lines
Affiliations
- Body Building
- Tech-Enthusiast
- Sports and Calisthenics
SOFTWARE
Amadeus & Galileo MS Office
Java Script HTML & CSS
C/C++ SQL and DBMS
Timeline
Customer Support Executive
Ienergizer (Feb 2024 - Feb 2025)
02.2024 - 02.2025
Bachelor of Technology - Computer Science
R.D Engineering College
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