ARUN DHADI
Mumbai
Summary
Tech-centric operator with 8+ years experience scaling 0-to-1 ventures and driving digital transformation in high-growth unicorns (Dream11, WhiteHat Jr). Expert in bridging AI strategy and operational execution, having architected AI tools for CX and Quality. Currently spearheading International GTM strategy for AI product launch. Off the clock: an avid adventurer, Himalayan trekker, and snowboarder who seeks remote, off-grid destinations.
Overview
2026
2026
years of professional experience
Work History
AI Products, Operations & Customer Experience
Dream11
Mumbai
12.2023 - Current
- Leading the intersection of Product Strategy and Operational Excellence for India’s largest fantasy sports platform.
- International GTM strategy for a new AI product suite, encompassing market sizing, pricing, and operational rollout.
- AI Product Incubation: Led the '0-to-1' build and deployment of AI tools for sentiment analysis and automated QA, achieving 100% monitoring across millions of user touchpoints, and reducing compliance risk (from 15% to
- Tech Enablement: Designed 'AI Coach' and automated response frameworks, reducing agent ramp-up time by 40%.
Co-Founder
DREAMS UNLIMITED WELFARE FOUNDATION
MUMBAI
2014 - Current
- Founded a non-profit organization to raise awareness across rural India regarding the vital role of sports and nutrition, and their potential for future development, or future prospects.
- Overall, have generated a positive and tangible impact for over 2,000 rural students through more than 100 developmental camps throughout Maharashtra.
Senior Manager – Founders Office
Skill-Lync
Chennai
03.2022 - 12.2023
- Deep Tech Implementation: Pioneered the integration of OpenAI (Whisper + GPT-4) into the Quality Assurance framework.
- Product Building: Conceptualized and built an internal LMS portal (~$0 cost)
- Data-Driven Turnaround: Voice of Customer (VOC) analytics to reverse negative trends, delivering a 10% NPS & 0.6 CSAT uplift.
- Sales Enablement: Re-engineered the post-sales training funnel, resulting in a 30% increase in On-the-Job Training (OJT) clearance rates.
Senior Manager – Operations & Scale
WhiteHat Jr
Mumbai
08.2020 - 03.2022
- Hyper-Growth Execution: Re-engineered teacher training pipelines to support 10,000+ monthly active teachers during rapid global expansion.
- Cross-Functional Leadership: Acted as the operational bridge between Product, Curriculum, and Sales teams to resolve high-priority escalations and streamline delivery.
Chief of Staff – CEO’s Office
Nextreme Education Pvt Ltd
Mumbai
06.2017 - 07.2018
- Strategic Initiatives: Worked directly with the CEO to drive cross-functional projects, ensuring alignment between strategic vision and on-ground deliverables.
- System Implementation: Led the implementation of CRM tools and workflow automation, establishing the company’s foundational digital infrastructure.
Education
M.Tech - Earth Sciences
IIT (ISM) Dhanbad
01.2020
M.Sc - Geology
K.J. Somaiya College
01.2017
Skills
- Completed over 5 Himalayan treks and 10 treks in the Sahyadris
- Traveled across India, hitchhiked Southeast Asia
- Certified open water scuba diver
- Certified snowboarder
- Avid reader and tech enthusiast
Accomplishments
Gold medalist at IIT Dhanbad.
Timeline
AI Products, Operations & Customer Experience
Dream11
12.2023 - Current
Senior Manager – Founders Office
Skill-Lync
03.2022 - 12.2023
Senior Manager – Operations & Scale
WhiteHat Jr
08.2020 - 03.2022
Chief of Staff – CEO’s Office
Nextreme Education Pvt Ltd
06.2017 - 07.2018
Co-Founder
DREAMS UNLIMITED WELFARE FOUNDATION
2014 - Current
M.Tech - Earth Sciences
IIT (ISM) Dhanbad
M.Sc - Geology
K.J. Somaiya College