Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
Personal Information
Timeline
Generic

Arun Dhangar

Kandivali (W)

Summary

A well-organized and results-driven team leader with a strong ability to build positive relationships, inspire trust, and lead teams toward achieving organizational goals. Skilled in collaborating with co-management and senior leadership across departments. Looking to apply my expertise in software, hardware, and troubleshooting as a Sr. Support Engineer at Ashtech, where I can provide excellent IT support and contribute to the company's success.


Overview

17
17
years of professional experience

Work History

Team Lead + Sr. Customer Support Engineer

Ashtech Infotech Pvt.Ltd
12.2022 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
  • Answered incoming support inquiries via chat, phone and email.
  • Preparing BOD (Checking Exchange Servers disk space, Monitoring DMS replication, Monitoring Mail Server, Checking FTP servers Disk space, Monitoring all Websites link)
  • Installing & Configuration Sophos VPN in User System.
  • Installation Checkpoint Endpoint (Harmony Endpoint) Antivirus.
  • Deploying and Monitoring CrowdStrike Endpoint Security.
  • Blocking Hash values as directed by the Network Security Team.
  • Creating a case for AV-related issues on the CrowdStrike Portal.
  • Providing Support to All Desktop, Creating User profile in Accops and applying policy.


  • Managing the O365 Admin Portal and migrating Exchange users to O365.
  • Support center for technical assistance and hardware replacements for HP and Dell products.
  • Logging a support request with Microsoft for O365 and MS Exchange-related issues.

Technical Support Engi.

Eden Infosol Pvt Ltd
07.2022 - 11.2022
  • Installation of Kaspersky Antivirus
  • Installation MS365 and Configuration of Exchange outlook Profile

EDP Assistant

Suashish Diamonds LTD
09.2012 - 06.2022
  • Provide a quick response to all assigned trouble tickets, while exceeding internal expectations for responsiveness, quality of solution and customer service
  • Installation, configuration, maintenance and troubleshooting of existing workstation environments including imaging and complete system setups
  • Support of employees working in home office environments via Sophos VPN Client
  • Participate in projects and ad hoc duties as required
  • Responsible for documenting installation and support procedures
  • Performs troubleshooting and parts replacement, system upgrades and repairs when required
  • Proficient in Windows-based operating environment, specifically in Word, Excel, PowerPoint and Outlook
  • Excellent verbal and written communication skills with emphasis in customer service
  • Experience handling difficult customers and conflict resolution
  • Installing and managing McAfee Antivirus

Desktop Support Engineer L1

Techno Win Computers
05.2008 - 09.2009
  • Provide 1st level Support on IT requests
  • Good technical knowledge, skills and hands on experience of Software - Windows 7, Microsoft Office 2010, etc
  • Excellent time management skills and ability to work under time pressure
  • Excellent teamwork skills with a strong sense of responsibility, reliability, and commitment
  • Sets up desktop computers and peripherals and test network connections
  • Disk Management, Partitions, Folder sharing, Access Permission
  • Printer and scanners installation and troubleshooting
  • Cabling and LAN troubleshooting

Education

12th -

Maharashtra State Board
02.2004

10th -

Maharashtra State Board
03.2002

Skills

  • Customer focus
  • Relationship building
  • Conflict resolution
  • Hardware and networking
  • Windows XP
  • Windows 7
  • Windows 8
  • Windows 10
  • Windows 11
  • Microsoft Office 2007
  • Microsoft Office 2010
  • Microsoft Office 2013
  • MS Outlook configuration
  • Backup
  • Restore
  • Troubleshooting
  • Assembling hardware devices
  • Troubleshooting hardware devices
  • Disk Management
  • Partitions
  • Folder sharing
  • Access Permission
  • Cabling
  • LAN troubleshooting
  • Installing Windows Server
  • Configuring Active Directory
  • Installing DSC software
  • Troubleshooting DSC software(GST returns, NSDL, EPFO)

Languages

English
Marathi
Hindi

Hobbies and Interests

  • Watching Cricket
  • Listening Music

Disclaimer

I declare that the above facts given by me are true to the best of my knowledge and belief.

Personal Information

  • Date of Birth: 05/09/86
  • Nationality: Indian
  • Marital Status: Married

Timeline

Team Lead + Sr. Customer Support Engineer

Ashtech Infotech Pvt.Ltd
12.2022 - Current

Technical Support Engi.

Eden Infosol Pvt Ltd
07.2022 - 11.2022

EDP Assistant

Suashish Diamonds LTD
09.2012 - 06.2022

Desktop Support Engineer L1

Techno Win Computers
05.2008 - 09.2009

10th -

Maharashtra State Board

12th -

Maharashtra State Board

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Arun Dhangar