Arun D S
Krishnagiri
Summary
Dynamic language interpreter with a proven track record at Teleperformance, excelling in customer service excellence and medical terminology. Achieved outstanding patient education and documentation accuracy, fostering a culture of exceeding expectations. Proficient in document translation and skilled in building strong relationships, ensuring high levels of client satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Language Interpreter
Teleperformance
Gurgaon
08.2024 - 04.2025
- Educated patients on their conditions and prescribed medications
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
Customer Support Associate
MSys Technologies
Chennai
06.2023 - 01.2024
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 95% productivity annually
- Performed network maintenance tasks, assisted with internal server and network vulnerability scans, and managed an IT infrastructure team
IT Support Executive - International Voice
IBM
Banglore
06.2022 - 09.2022
- Resolved customer queries promptly using de-escalation techniques
- Provided exceptionally high levels of customer service via live chat, email, phone and social media
- Provided customers with follow-up emails and other documentation as needed to promote customer support excellence
Sales and Retention
Sutherland Global Service
Chennai
11.2021 - 02.2022
- Consistently exceeded quarterly sales and retention targets through effective upselling strategies.
- Collaborated with sales support, product delivery, and customer service teams to enhance client retention.
- Facilitated resolution of sales cycle issues by coordinating communication between internal departments and customers.
Customer Support Executive - International Voice
Amazon Pvt. Ltd
Coimbatore
08.2021 - 11.2021
- Listened closely to each customers needs and requirements and used detailed product knowledge to make recommendations and improve customer experience
- Kept CRM system up to date, recording customer inquiries, complaints and preferences to provide consistent and always improving customer experience
- Provided detailed product information to customers to support informed decision-making
Customer Support Executive - International Voice
Amazon Pvt. Ltd
Coimbatore
09.2020 - 03.2021
- Effectively managed customer complaints, providing smart solutions or escalating to management
- Built and maintained excellent relationships with customers, promoting high levels of customer retention
- Maintained advanced product knowledge to ensure customers received accurate information
Education
B.P.Ed - Physical Education
Vinyaka Mission College of Physical Education
Salem06-2019
Bachelor of Arts - English
Hindusthan College of Arts & Science
Coimbatore06-2017
Skills
- Language proficiency and cultural sensitivity
- Medical terminology and interpretation
- Document translation
- Customer service excellence
Timeline
Language Interpreter
Teleperformance
08.2024 - 04.2025
Customer Support Associate
MSys Technologies
06.2023 - 01.2024
IT Support Executive - International Voice
IBM
06.2022 - 09.2022
Sales and Retention
Sutherland Global Service
11.2021 - 02.2022
Customer Support Executive - International Voice
Amazon Pvt. Ltd
08.2021 - 11.2021
Customer Support Executive - International Voice
Amazon Pvt. Ltd
09.2020 - 03.2021
B.P.Ed - Physical Education
Vinyaka Mission College of Physical Education
Bachelor of Arts - English
Hindusthan College of Arts & Science