Arun Eswaramoorthy
Summary
Dedicated and results-driven aviation professional with over 7 years of extensive experience in Airport Operations and ensuring optimal performance. Adept at utilizing strong Investigation and analytical skills to extract valuable insights from data, I am now seeking a challenging position where I can leverage my expertise to contribute to the efficiency, Implementation, Safety, and excellence of aviation operations. Eager to apply my in-depth industry knowledge, keen attention to detail, and proven track record in Airside operations to support the ongoing success of a dynamic aviation team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager – Airside Operations & Customer Service
04.2023 - Current
- Overseeing the Airside team to ensure safe operations by analysing current practices, developing and implementing Standard Operating Procedures and modifying procedures to meet agreed-upon standards, thereby guaranteeing the consistent delivery of all services
- Part of the Risk Assessment team established, initiated, and optimized business development strategies and procedures based on Global standards
- Proficiently maintaining accurate and comprehensive global data of Incidents and conducts assessment for Internal/External auditing purpose
- Gathering the data and analysing for the safety trends and Developing reports and dashboards using MS Excel and Power BI platform
- On tribute to Technological solutions development for process improvements Develop plans and projects for better transportation (Passengers and cargo) Businesses aware of inter-departmental (AO&CS) process changes that impact activities
- Seek continuous feedback from different departments and drive continuous improvement for all workforce
- Part of the Safety Action group and review safety performance timely and enhance a safe and on-time operations
- Project Undertaken: Systematic development of an application for all core operational employee
- Monthly & Weekly Dashboard on Airside performance through Power BI
- Development of Audit portal for regulatory compliance on
- Conduct Induction sessions on Investigation & Root cause analysis for better implementation of procedures with Safety Marshals
Senior Executive – Airport Operation & Customer Service
03.2021 - 04.2023
- Managing the Airside team for a safe operation by analysing and recommending the SOP to ensure all the services are provided according to the agreed standards
- Managing airport team and driving them for Safe On-time performances
- Competently maintaining accurate and comprehensive global data of process implementations
- Serve as Subject Matter Expert for internal clients on Airside Procedure and Monthly Dashboard (Station Performance)
Executive – Airport Operations & Customer Service
11.2016 - 03.2021
- Training new staff on job duties, company policies and safety procedures for rapid Turnaround
- Conduct surveillance checks on operation and maintain safety compliance
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
- Assessed and targeted customer to cultivate productive relationships and maintain top satisfaction levels
- Departing flights coordinate with all other departments to ensure on-time performance and a positive customer experience
- Oversaw staff and maintained efficiency in a fast-paced environment
- Coordinated ground crew activities to complete objectives on schedule
Education
Bachelor of Arts - English
Annamalai University
Coimbatore01-2017
Diploma in Ground Operations -
Bharatiyar University
Coimbatore01-2016
Skills
- Strategical Implementation of Procedures
- Compliance Review
- Process Optimization
- Cost-effective Developments
- Aviation Operational Policies
- Decision Making
- Continuous Feedback Analysis
- Continuous Improvement
- Communication Skills
- Mentoring
- Motivating
- Leading Teams
- Incident Investigation
- Flight Safety Compliance
- SOP Development
- Computer Skills
- MS Office
- Power BI
- Adobe Illustrator
- Premier Rush
Accomplishments
- Organized and initiated staff connect post Covid-19 pandemic covering employees and multiple sessions for mental support and encouragement from a leadership point of view on Operations.
- Facilitated a culture of data-driven decision-making within the organization by conducting Excel & Power BI training sessions for stakeholders, empowering teams to make informed decisions based on real-time analytics.
- Implementing IT automation solutions across various operational departments to enhance security, streamline tasks, and improve overall workspace efficiency.
- Initiated different operational procedures relating to Airside and Breath Analyzer test drives to bring up staff satisfaction levels in the organization for extracting better individual performance at different allocations.
Certification
- Load And Trim license for aircraft's: Airbus A320, A321, A320 neo, ATR-72 600, 2018
- Dangerous good regulation CAT 8, 2020
- Dangerous good regulation CAT 10, 2021-2023
- Safety Management System, 2023
- Safety Risk Assessment, 2023
Timeline
Assistant Manager – Airside Operations & Customer Service
04.2023 - Current
Senior Executive – Airport Operation & Customer Service
03.2021 - 04.2023
Executive – Airport Operations & Customer Service
11.2016 - 03.2021
Bachelor of Arts - English
Annamalai University
Diploma in Ground Operations -
Bharatiyar University
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