Summary
Overview
Work History
Education
Skills
Professional Highlights
Accomplishments
Timeline
Generic

Arun Etty

Chennai

Summary

Dynamic Senior Consultant with extensive experience at Movate Technologies, excelling in Azure cloud management and security compliance. Proven track record in optimizing Active Directory services and enhancing operational efficiency. Adept at policy enforcement and staff training, driving significant improvements in service delivery and reducing IT support tickets by 40%.

Overview

21
21
years of professional experience

Work History

Senior Consultant, Data Center Operations, Azure Cloud Support

Movate Technologies
Chennai
09.2019 - Current
  • Managing of 100+ Active Directory sites, ensuring high availability with two domain controllers per site.
  • New Deployment, Configuration and Maintenance of Windows DNS, DHCP, Web and Active Directory Servers.
  • Successfully migrated FSMO roles from AWS to Azure to optimize directory services performance and reduce latency.
  • Configured and monitored Active Directory site replication to ensure seamless synchronization of data across multiple regions.
  • Implemented and enforced Group Policy Objects (GPOs) to standardize security, user permissions, and software deployments across the organization.
  • Successfully migrated Active Directory services and IIS web servers from AWS to Azure, improving scalability and reducing operational costs.
  • Managed and optimized Azure instances, including downscaling instance to match workload requirements and reduce costs.
  • Configuration and Management of Azure Application Gateway for load balancing, resolving application-specific issues, such as image loading on migrated IIS servers.
  • Implemented Azure AD with conditional access policies and multi-factor authentication (MFA) to enhance security.
  • Used Azure Monitor and Cost Management tools to analyse usage patterns and optimize resource allocation.
  • Monitoring Azure Advisor for any security recommendation and performing fixes.
  • Deployment of Serverless resources Function APP, App Service Plan, Web App, Azure Bot, Azure Cache for Redis, Azure Open AI, Language Understanding etc. in Azure for Development team.
  • 100+ workloads from Development, Stage and Production has been migrated from VMWare to Azure Cloud.
  • Deployment and Management of Azure Key Vaults.
  • Managed enterprise-wide Trellix ePolicy Orchestrator (ePO) for 50+ Windows and Linux servers, ensuring consistent antivirus, DLP, and endpoint threat prevention policies.
  • Designed and enforced centralized policies for endpoint security including Treat Prevention, DLP, and Web Control modules, aligned with organizational security standards.
  • Created custom queries and dashboard in ePO to monitor agent status, threat events, and compliance reporting across multiple sites.
  • Led the deployment and ongoing management of 100+ MacBooks using JamF Pro, ensuring seamless onboarding, configuration, and compliance with security policies.
  • Integrated JamF Pro with Google Workspace for centralized authentication and Single Sign-on (SSO), enhancing user management and security.
  • Created and enforced custom Configuration Profiles and scripts to standardize user settings, firewall, and disk encryption (FireVault) across all macOS devices.
  • Automated macOS software distribution and patch management via Jamf Policies and Smart Groups, reducing manual intervention by 80%.
  • Deployed and maintained CrowdStrike Falcon agent across a hybrid environment of 100+ endpoints (Windows, Linux, macOS) ensuring 24/7 threat monitoring and incident response.
  • Led quarterly EDR audits to verify agent health, coverage and threat detection effectiveness across global infrastructure.
  • Managed policy creation and host group segmentation in CrowdStrike to tailor protection levels based on business unit risk profiles.
  • Conducted training sessions for L1/L2 teams on interpreting CrowdStrike alerts and initiating first-response procedures.
  • Administered and optimized ManageEngine Endpoint Central for 100+ endpoints (Windows & Linux) ensuring consistent patching, software deployment and asset tracking.
  • Led the implementation of automated patch management policies, ensuring 98% compliance across critical and security updates.
  • Configured automated alerts and reports for patch status, device vulnerabilities, and unauthorized software installations.
  • Reduced IT Support tickets by 40% through proactive policy enforcement and automated remediation tasks using Endpoint Central’s configuration.
  • Used Endpoint Central to deploy and manage third-party application updates (Chrome, adobe reader, Zoom etc) reducing software-related support tickets.
  • Integrated Google Workspace, enabling dynamic device grouping and user-based targeting for policies and deployments.
  • Utilized custom scripts (PowerShell, Bash) to automate endpoint tasks such as local admin password resets, add user to administrator groups, start/stop services etc.
  • Established custom vulnerability report and scheduled scans to proactively identify and patch CVEs across diverse OS and software versions.
  • Created a compliance dashboard for executive leadership, showing real-time endpoint health, patch status and security compliance rates.
  • Conducted training sessions for L1/L2 teams on EndPoint Central best practices, and created SOPs and KB’s for internal documentation and process consistency.

Tower Lead, Data Center Operations

HCL Technologies
Chennai
07.2016 - 09.2019
  • Coordinates activities for High and Critical Incidents P1/P2 process.
  • Worked proactively in identification of top recurring incidents.
  • Responsible for Escalations pertaining to IT services.
  • Ensuring Prompt communication to all users in case of any Major failure or breakdown.
  • Keeping track of critical or major incidents and sharing RCA with customers.
  • To ensure that service norms committed to the customer are met.
  • Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints received and drive till closure.
  • Review performance with the customer periodically during on-going phase. Ensuring smooth operations for all systems.
  • To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance & timely escalate non-compliance to Program management.
  • Maintain SLA doc for all the activities performed by the team, collect performance data, analyse, and publish.
  • Responsible to implement the CAPA for improved CSAT score.
  • Generate monthly and quarterly outage reports and provide to senior management.

Manager Global IT/IS, Remote IT infrastructure management

CSSCORP
Chennai
04.2004 - 07.2016
  • Company Overview: Manager at CSS Corp Pvt Ltd., Chennai. 13 Delivery locations and 5 Datacentres, Manage and maintain CSSOCRP Global IT infrastructure, responsible for Datacentres, technology and applications. 20+ team members consist of L2, L3 and SMEs on various technologies supporting 6500 users, 500+ servers and 100+ internal applications.
  • Management and delivery of complex and heterogeneous IT infrastructure and datacenters globally.
  • Align service delivery process to meet the customer business requirements on a continual basis & foster solution innovation to solve customer issues.
  • Encourage a culture and environment where cross-account and cross-function collaboration, innovation and excellence are the norm.
  • Continuous team reviews for service support improvements and technical enhancements.
  • Enabling technical and cultural trainings for people development and motivation.
  • Collaborate with Corporate IT PMO, Project Delivery unit’s and end customer to implement, roll out, and support key systems initiatives and solutions.
  • Evolving new technology, Process automation for IT services improvements and optimization.
  • Responsible for overall Design, Technical architecture, system integration, and global implementations.
  • Build strong and lasting relationships with internal customers, by meeting them on a regular basis to listen to their needs and concerns and improve the service delivery.
  • Mitigating and solving escalations with urgency and determination.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Adhere to processes and standards, actively participate in the continuous improvement of those processes and standards.
  • Ensure minimal attrition and good working environment and rotating the talents.
  • Ensure/adhered the ISMS audits and requirements. ISO 27001, CAPA, VA/PT, PCI DSS, HIPAA.
  • Design, develop and implement operating policies that ensure the operations effective and achievement of objectives.
  • Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions.
  • Primary responsibility to Design, Migrate, Manage and Support customer infrastructure from dedicated to cloud based offering.
  • Manager at CSS Corp Pvt Ltd., Chennai. 13 Delivery locations and 5 Datacentres, Manage and maintain CSSOCRP Global IT infrastructure, responsible for Datacentres, technology and applications. 20+ team members consist of L2, L3 and SMEs on various technologies supporting 6500 users, 500+ servers and 100+ internal applications.

Education

B.B.A -

Madras University
Chennai

Skills

  • Virtualization technologies
  • Storage management
  • Server administration
  • Data center operations
  • Backup solutions
  • Monitoring tools
  • Ticketing systems
  • Public cloud services
  • Private cloud infrastructure
  • Wintel and Linux environments
  • Azure cloud management
  • Incident response
  • Policy enforcement
  • Security compliance
  • Change management processes
  • DNS configuration
  • DHCP management
  • Data networking strategies
  • Proxy configuration
  • Firewall management
  • Content filtering solutions
  • Antivirus protection
  • Web server management
  • Database server administration
  • Active Directory administration
  • Staff training and development

Professional Highlights

  • Manager at CSS Corp Pvt Ltd., Chennai. 13 Delivery locations and 5 Datacentres, Manage and maintain CSSCORP Global IT infrastructure, responsible for Datacentres, technology and applications. 20+ team members consist of L2, L3 and SMEs on various technologies supporting 6500 users, 500+ servers and 100+ internal applications.
  • Management and delivery of complex and heterogeneous IT infrastructure and datacenters globally.
  • Align service delivery process to meet the customer business requirements on a continual basis & foster solution innovation to solve customer issues.
  • Encourage a culture and environment where cross-account and cross-function collaboration, innovation and excellence are the norm.
  • Continuous team reviews for service support improvements and technical enhancements.
  • Enabling technical and cultural trainings for people development and motivation.
  • Collaborate with Corporate IT PMO, Project Delivery unit’s and end customer to implement, roll out, and support key systems initiatives and solutions.
  • Evolving new technology, Process automation for IT services improvements and optimization.
  • Responsible for overall Design, Technical architecture, system integration, and global implementations.
  • Build strong and lasting relationships with internal customers, by meeting them on a regular basis to listen to their needs and concerns and improve the service delivery.
  • Mitigating and solving escalations with urgency and determination.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Adhere to processes and standards, actively participate in the continuous improvement of those processes and standards.
  • Ensure minimal attrition and good working environment and rotating the talents.
  • Ensure/adhered the ISMS audits and requirements. ISO 27001, CAPA, VA/PT, PCI DSS, HIPAA.
  • Design, develop and implement operating policies that ensure the operations effective and achievement of objectives.
  • Conduct systems design, feasibility and cost studies and recommend cost-effective cloud solutions.
  • Primary responsibility to Design, Migrate, Manage and Support customer infrastructure from dedicated to cloud based offering.

Accomplishments

  • Microsoft Azure Administrator Associate (AZ-104)
  • Microsoft Azure Solutions Architect (AZ-305)
  • ITIL V3 Foundation Course
  • IBM Tivoli Storage Manager 5.3 deployment professional
  • IBM Tivoli Storage Manager 5.3 Implementation.
  • VMware Certified Professional (VCP 5.0)

Timeline

Senior Consultant, Data Center Operations, Azure Cloud Support

Movate Technologies
09.2019 - Current

Tower Lead, Data Center Operations

HCL Technologies
07.2016 - 09.2019

Manager Global IT/IS, Remote IT infrastructure management

CSSCORP
04.2004 - 07.2016

B.B.A -

Madras University

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