Arun Gaikwad
Mumbai
Summary
Hardworking and ambitious Deputy Manager with 10+ year background in Client acquisition & Key account management with expertise in Business development, Customer service, Customer relationship management . Exceptional leadership and mediation traits. Dedicated to ensuring all associates provide highest level of customer service.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Deputy Manager / Asst. Manager
One97 Communications Ltd
Mumbai
09.2020 - Current
- Acquiring new clients by selling range of digital products as a tax benefit solution for employees
- Networking with stakeholders & decision makers
- Coordinating with various teams to deliver the required customized product
- Handling customer queries/ concerns with a proactive approach to maximize strong relations, retention & loyalty
- Cross Functional Relationship Management by ensuring key relations maintained across the departments like HR, Marketing, Compensation & Benefits, etc.
- Managing Key Clients Portfolio - Flipkart, Honeywell, Future Group, Loreal, Cars24 & more..
- Monitored and responded to competitor activity to stay ahead of marketplace trends.
Territory Manager / Sr. Executive - Sales
Edenred India Pvt. Ltd
Mumbai
02.2016 - 07.2020
- Key account management across west region
- Managed Key Clients KYC process - Tata Chemicals, RCF, Deloitte, Atos, Vertiv Energy, Abhudaya Bank & more..
- Building strong interpersonal relationships with key client & decision-makers
- Leading effective sales presentation/s considering requirements of the prospects
- Managing database in the CRM Tool (SMART) & improve the hygiene of database
- Working Closely with Customer operations & Assist Team.
- Responsible for sales reviews & developing action plans for gap areas.
- Acquiring new clients & developing business by cross-sell Managed to achieve quarterly / yearly sales target.
Marketing Development- Product Advisor
People Interactive Pvt. Ltd
Mumbai
04.2015 - 08.2015
- Responsible for Membership sales.
- Interaction with members registered on Shaadi.com website.
- Approaching free registered members for paid membership.
- Interacting with normal paid members for Premium membership. (VIP & Select membership)
- Approaching for renewal of membership.
- Handling online chat on website.
- Handling online inquiries.
Sr. Executive - Marketing & Sales
M/s. Future Age Solutions
Mumbai
09.2012 - 02.2015
- Interacting with clients regularly to gain feedback on service, quality & effectiveness.
- Producing customer specific proposal & attending customer meeting & presentations.
- Responsible for Sales, Service & expanding the current Client base.
- Regularly travelling to regional company sites, meeting ARM's for product feedback.
- Working closely to distributor field teams to help lead strategic field initiative.
- Participating sales events as well as regional distributor trade shows.
- Managing staff level to ensure that KEY target marketing areas always covered.
- Coaching counselling & developing sales representatives.
- Maintaining strong & cordial relationships with corporate purchase.
- Identifying and monitoring the performance of competitor in the market place.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Promoted brand awareness through SEO optimisation and attractive web design.
Customer Service - Call Center Supervisor
HUAWEI - Telecommunications India Pvt. Ltd
Mumbai
03.2012 - 08.2012
- Responsible for Inbound Customer service & Support
- Managing PAN India customer Service Team
- Coordinating with Authorized Service Centers regarding walking.
- Coordinating Regional Service for service Managers of service issue of service center.
- Analyzing daily call center report, highlighting & giving proper feedback to the call center.
- Briefing call center team in sessions for Quality Service & to control ATH & maintain service level
- Auditing monthly call center data for billing as per KPI;'s clauses.
- Handling service Id & SMS campaign
Education
B.com -
Mumbai University
Mumbai 04.2011 - 03.2012
Skills
Sales expertise
Timeline
Deputy Manager / Asst. Manager
One97 Communications Ltd
09.2020 - Current
Territory Manager / Sr. Executive - Sales
Edenred India Pvt. Ltd
02.2016 - 07.2020
Marketing Development- Product Advisor
People Interactive Pvt. Ltd
04.2015 - 08.2015
Sr. Executive - Marketing & Sales
M/s. Future Age Solutions
09.2012 - 02.2015
Customer Service - Call Center Supervisor
HUAWEI - Telecommunications India Pvt. Ltd
03.2012 - 08.2012
B.com -
Mumbai University
04.2011 - 03.2012
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