Arun Ganesan

• Submit dental insurance claims electronically and manually with accuracy and timeliness
• Review patient records, treatment plans, and insurance coverage to ensure proper coding and documentation
• Follow up on unpaid or rejected claims; investigate and resolve discrepancies
• Monitor accounts receivable reports and maintain current aging reports
• Communicate with insurance companies to resolve claim issues and obtain payment status
• Work with front office staff and patients to clarify billing inquiries and account balances
• Used data entry skills to accurately document and input statements.
• Handled account payments and provided information regarding outstanding balances.
• Ensure compliance with HIPAA regulations and dental billing guidelines
• Verified accuracy of accounts payable payments, resulting in 50% reduction in payment errors and check reissues.

• Reviewed requirements and specifications documents to validate completeness and accuracy before proceeding with testing tasks.
• Collaborated with development team for timely bug resolution, improving overall product performance.
• Improved testing efficiency by prioritizing test cases based on risk analysis.
• Supported team leads in project planning activities including estimation efforts and resource allocation.
• Enhanced software quality by executing test cases and reporting defects.
• Developed and executed SQL queries to perform back-end database testing.
• Created manual and automated scripts to test web applications written in Java and Selenium IDE.
• Identified approximately 30 bugs per day from application.

• Resolve service related problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Working for the customer care department
• Getting feedback from customers on services
• Solving the general issues of the customers, sending and receiving emails from clients
• Responding promptly to customer inquiries
• Answering customer inquiries through telephone
• Providing the training for new employees
• Queue management
• P&P Review (Implementing & maintaining process documents)
• Meeting team targets, productivity and quality
• Running bright idea campaign
• Informing and updating about products and service using SAP and CRM platform
• Analyzing team performance and agent wise performance
• Work allocation, initiating cross training
• Leave reporting and maintaining shrinkage
• Managed approximately 30 emails per day from customers

GPA: 70%

GPA: 90-94.9%

GPA: 80-84.9%