Arun Gnanavel

Operations Management:

• Managing the operations of the team to ensure that smooth workflows are maintained.
• Strategizing plans to achieve team goals in a timely manner, and guiding the team to complete their tasks.
• Preparing and presenting various weekly, monthly reports, and projecting them to clients.

Process Management:

• Mapping business requirements and coordinating the development and implementation of processes in line with the pre-set guidelines, while spearheading process transition initiatives.
• Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction levels.
• Handling onboarding calls for enhancing the service delivery.

Team Management:

• Conducting regular team meetings to discuss progress and address concerns.
• Creating and nurturing a positive work environment to boost productivity.
• Establishing effective communication between the team and the stakeholders.
• Maintaining a track record of team progress and documenting it to make accurate reports.
• Monitoring key performance indicators (KPIs) and implementing improvements.
• Mentoring the team members and guiding them to achieve their goals.

Customer Relationship Management:

• Mapping clients, identifying improvement areas, and implementing measures to maximize satisfaction levels.
• Serving as a point of contact for the client for escalations, and ensuring continuous interaction with customers to ensure that areas of concern can be worked upon for improved service levels.

• Identifying trends, bulk issues, and escalating them to the customers.
• Worked on both front-end and back-end rejections.
• Reviewing and correcting the denied claims
• Analyze patients' records, medical history, and submit appeals to the insurance.
• Assisted new ramp users and was involved in clarifying questions.

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Compiled daily, weekly, monthly reports outlining key performance indicators related to customer service operations.
• Updated databases with new and modified customer data.
• Implemented processes and procedures that improved the efficiency of the department.

• Worked in the U.S. healthcare process and reviewed the scanned images.
• Entered the patient demographic information accurately and efficiently into computer systems.
• Verify data by comparing it to the source document