Arun Gupta

• Implement strategies for effective collections and recovery of overdue payments from customers in stressed Strategic accounts (critical NPA) to maximize overall profitability of Financial Solution Group (FSG) for the assigned zone;
• Create structured innovative solutions for stressed strategic accounts to fill the asset-liability gap for the assigned zone;facilitate loss claim recovery from the critical identified accounts in FSG;facilitate repossession of assets in case of absolute failure to recover the loan
• Maintain relationship with strategic stressed clients to facilitate recovery and ensure future business with the client for assigned zone
• Collate and review all MIS reports of critical NPA cases and strategize collections and recovery based on the information;continuously monitor billing vs. collection status and ensure closure of critical NPA cases in FSG;
• Co-ordinate with the legal department for cases that need to be restructured and for cases that can be recovered through legal intervention

• Develop and drive the business plan for the assigned zone in alignment with the Business Vision; manage the overall business (RSME, Strategic CME, IT & Health Care) for the zone as per the Strategy of the Organization thereby maximizing revenues from the various product and Business lines
• Drive expansion of the product & customer base; develop new strategies to scan the market for potential new avenues and generate revenue from untapped markets; launch new products for generating new business post consultation with respective Business Heads
• Formulate the sales, distribution and disbursement strategy for the zone and ensure alignment with the overall Business Strategy
• Oversee process adherence, TAT improvement and adherence to all stipulated policies and guidelines and ensure operational excellence for all businesses in the respective zone
• Manage self and team through the establishment of goal setting and review mechanisms to achieve the objectives of the zone

• Manage end-to-end responsibilities for the leasing, Asset Finance and corporate finance process with a large cross-functional team
• Collaborate with senior management to develop strategic initiatives and long term goals related to operational excellence, process improvements, cost optimization, vendor management, MIS reporting, analytics, stakeholder and team management.
• Create, update and implement SOPs for tagging of repossessed assets in the system

Joined as 'Credit Manager'- heading the credit department but was promoted to National Sales Manager in April 2001 with reporting to regional office in Hong Kong.

• Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
• Managed national sales programs, supervised 6 Divisional Managers and a total team of around 80 direct sales associates.
• Evaluated KPIs for promotional opportunities.
• Established a high-performance culture by setting clear expectations, providing ongoing feedback, and rewarding top performers.
• Analyzed industry trends to maintain a competitive edge in pricing strategies and product offerings.
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• Building Corporate Clientele and managing processes for customer acquisition, up-gradation and relationship management
• Formulation of finance schemes and market development for retail and corporate sectors.
• Developing network partners- Direct Sales Associates for servicing dispersed customers.
• Coordination with banks for cash credit limit operations

Evaluation of finance proposals,credit appraisal, liasioning with insurance companies,monitoring of recoveries, dealing with banks.