Arun Jaglan

Organized and dependable individual successful at managing multiple priorities with a positive attitude. Detail-oriented and committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Willingness to take on added responsibilities to meet team goals.

14+ years

• Managed multi-STB projects encompassing diverse architectures for leading satellite TV providers such as Tata Sky (now Tata Play), Airtel DTH, Akash TV, including Beximco, Dialogue, Sun DTH, and multiple operators.
• I took charge of integration and configuration tasks for Videocon d2h.
• Led the migration of Star Sports compression chains, transitioning from standard definition to high definition for channels like Star Sports 1, 2, 3, and 4.
• Orchestrated complete compression and Irdeto CAS chain configurations for NGC (Fox India Channels), managing services like NGC, NG Wild, NG HD, NG People, Baby TV, NG Music, Fox Life, and Fox Life HD during migration from Hong Kong to ESCL India.
• I oversaw compression chain integration and configuration for Star India Pvt Ltd., including TP5H (South India HD GEC Services), TP10V (Star Sports HD+ HD GEC Services), TP6V (Star Sports HD+SD Services), and Asiasat-5 TP10V (HD GEC Services).
• Handled compression chain integration and configuration for Disney India Services, covering channels like Disney Channel, Disney XD, Disney Junior, UTV Bindass, Bindass Play, UTV Action, UTV Movies, and UTV Movies International Services.
• Managed Reliance compression chain integration and configuration in a simulcrypt environment, overseeing services like Big Magic, Big Ganga, Big Talkies, Thrill, Big Magic Punjab.
• Spearheaded multiple projects involving MPEGoIP and MPEGoASI based compression chains, utilizing Harmonic NMX systems and standalone device modules for Tx carrier bandwidth ranging from 4 MHz to 54 MHz full transponder.

• Proficient in project management, solution architecture, and end-to-end project delivery.
• Extensive experience in the configuration and management of broadcast head-ends, e.g., DTH and OTT ecosystems.
• Extensive knowledge of DVB/MPEG technologies utilized in the media & broadcast industry.
• Experienced in leading discussions and implementing STB loader solutions. Familiarity with Set-Top Box (STB) architecture and functionalities.
• Comprehensive understanding of CAS systems in a Simulcrypt environment and SMS systems.
• Proficient in deploying and customizing monitoring tools using open-source technologies.
• Familiarity with incident management tools like Service Now, issue tracking products such as JIRA, and Azure Board. Capable of conducting proof-of-concept (POC) assessments for new products, features, and technologies in a lab environment.
• Highly experienced in integrating proposed solutions with customer networks, including CAS, EIT, EPG schedule, and AD campaign configuration.
• Proficient in project documentation and integration of TV headend products and STB middleware components.
• Highly experienced in migration planning, go-live strategy, and handover processes, ensuring adherence to agreed timelines.
• Collaboration with development teams to address bug-related issues and develop new features based on customer requirements.

• System engineering: - Pre-launch testing of new devices as per Indian market. Maintaining sustained contacts and providing pre/post technical assistance for achieving maximum customer satisfaction.
• System Integration: - Understanding the requirements of the client at Application Level. Integrating the CA and middleware headend component with compression network. Understanding of any special requirements of customer and providing the solutions for the same.
• PAN World Support: - Provide online assistance to the clients on case-to-case basis. Software and Hardware upgrades for already existing customers. Onsite Support for new integrations and configuration.

• System Design: Integration of a purposed solution with the existing architecture at the customer site.
• Continuous evaluation and optimization of integrated solutions, proactively identifying opportunities for improvement and refinement to meet evolving customer needs and expectations.
• Documenting integration procedures, configurations, and test results to ensure clarity and consistency in implementation, facilitating future maintenance and support activities
• Employing effective communication and coordination skills to liaise between internal teams, customers, and third-party vendors, facilitating seamless integration and deployment processes.

• Exceptional Achiever award for 2012-13 and 2013-14 at Videocon d2h.
• Best Newcomer award for the year 2015-2016 in Planetcast Media Services Ltd.
• Best Performer of the Year award for 2016-2017 in Planetcast Media Services Ltd.
• Best Employee of the Year(CEO) Award - 2022