Arun Jain
Mumbai
Summary
Dynamic Performance Delivery Manager at Spocto Solutions Pvt. Ltd. with established expertise in strategic planning and team leadership. Delivered 70% of targeted revenue growth through impactful cross-functional collaboration and performance optimization. Specialist in risk management and data-driven decision-making, facilitating substantial enhancements in client retention and business processes.
Overview
6
6
years of professional experience
Work History
Performance Delivery Manager
Spocto Solutions Pvt. Ltd.
Mumbai
04.2022 - Current
- Part of the core team in building the new international business entity for the org.
- Maintain strong Client Relationship to ensure retention and growth.
- Managing the digital Platform business for the Org- Understand the strategic growth plans, product strategy and ensure the clients expectations are met.
- Able to maintain the run rate of 750K AED per annum for the existing business process with the current digital platform offering.
- Working towards achieving the targeted AOP numbers of 4.5 MIO AED for the business unit. Achieved 70% (2.9 MIO AED).
- Plan and drive the ongoing account strategy. Work with customers to establish critical business goals and other key performance indicators. Share weekly/ Monthly performance dashboards to track progress.
- Understand the core business products and accordingly manage the unit efficiency and ensure that the goals and target are met aligning operations with strategic business objectives.
- Work closely with cross functional teams, Product Tech towards product and feature enhancement to meet clients expectations and achieve business objectives.
- Managing a team of people working closely with customer data and carrying out data enrichment activity/ skip tracing activity.
- Work closely with Sales & Operations teams to analyse the potential growth of the business.
Senior Data Mining Engineer
Spocto Solutions Pvt. Ltd.
Mumbai
03.2020 - 03.2022
- Solicits and identifies prospective candidates by telephone, e-mail and the Internet to determine skills, experience and areas for geographic employment, preferences, availability and visa status.
- Decisive, Results-Focused professional with an experience in the Collections and Recoveries in the Middle East and South Asia region. Excellent analytical skills summed up with strong knowledge in Collection, Recoveries, Credit/Risk Management and Personnel Management.
- Devise collections strategy for collections & recovery units based on feedback from the teams and based on business needs and economic conditions prevailing in the market.
- To evaluate the usage of technology and process improvements to reduce loss rates and increase productivity.
- Work with teams to ensure that the strategy is implemented as designed.
- Measure performance against the strategy set, and adjusts the same based on the result.
- Work on Loans, OD & Credit Card accounts.
- Ensure tracking is done for new collection strategies launched with proper measurement of cost and benefits.
Education
B.Tech. - Information Technology
Uttar Pradesh Technical University
01.2011
Information Security and Privacy Annual Awareness Program
EC Council
POSH- YUBI
Employee Assistance Professional - Using A.I.
Spocto X (A Yubi Company)
Ms Excel - using AI
ISO 27001 Lead Auditor - Information Security Management System Certification
Exemplar Global, Inc.
Ethical Hacking for Beginners
Simplilearn
Information Security Awareness
Simplilearn
Introduction to Cyber Security
Simplilearn
12th & 10th -
CBSE
Skills
- Strategic planning
- Team leadership
- Results orientation
- Problem solving
- Business process improvement
- Cross-functional collaboration
- Report preparation
- Risk management
- Performance optimization
- Information security
- Skip tracing
- Technical proficiency
- Management expertise
- Conceptual thinking
Accomplishments
Best Performer Award in Spocto Solutions Pvt.ltd.
Timeline
Performance Delivery Manager
Spocto Solutions Pvt. Ltd.
04.2022 - Current
Senior Data Mining Engineer
Spocto Solutions Pvt. Ltd.
03.2020 - 03.2022
B.Tech. - Information Technology
Uttar Pradesh Technical University
Information Security and Privacy Annual Awareness Program
EC Council
POSH- YUBI
Employee Assistance Professional - Using A.I.
Spocto X (A Yubi Company)
Ms Excel - using AI
ISO 27001 Lead Auditor - Information Security Management System Certification
Exemplar Global, Inc.
Ethical Hacking for Beginners
Simplilearn
Information Security Awareness
Simplilearn
Introduction to Cyber Security
Simplilearn
12th & 10th -
CBSE