ARUN JHA
Jhanjharpur ,BR
Summary
To work in a growth-oriented automobile dealership where I can utilize my customer handling, communication and sales skills to enhance customer satisfaction and contribute to the company’s revenue and brand value, while continuously improving my professional abilities.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Team Leader
Prakash Toyota Pvt.Ltd.
05.2022 - 03.2023
- Lead, guide and motivate the sales team to achieve monthly and quarterly vehicle sales targets
- Manage daily showroom operations and customer walk-ins
- Assign enquiries to sales executives and ensure proper follow-up
- Monitor test drives, bookings and retail deliveries
- Handle high-value and difficult customers professionally
- Ensure excellent customer satisfaction as per Toyota Motor Corporation standards
- Support team in closing deals and negotiation
- Coordinate with finance, insurance and accessories departments
- Plan local marketing activities, events and lead generation drives
- Ensure proper documentation and compliance during vehicle delivery
Senior Relationship Manager
Seemanchal Motors Pvt.Ltd Maruti Suzuki (NEXA)
05.2020 - 03.2022
- Established trust with clients through consistent confidentiality and professional management of sensitive information.
- Solicited customer feedback to enhance client satisfaction and retention while promptly addressing issues.
- Collaborated with branch partners to enhance sales initiatives targeting business customers and cross-sell additional products and services.
- Partnered with internal teams to provide comprehensive wealth management services enhancing client satisfaction and loyalty.
HR & ADMIN Manager
Seemanchal Motors Pvt.Ltd. MARUTI SUZUKI (NEXA)
05.2018 - 03.2022
- Processing Semi Payroll, Answering payroll questions & Facilitating resolutions to any payroll errors.
- Maintaining records related to grievance, performance reviews, and disciplinary actions.
- Serving as a point of contact with benefit vendors/ administrators.
- Updating and maintaining employees benefits, employment status, and similar records.
- Developing and administering human resources plans and procedures that relate to company personnel.
- Planning, organizing, and controlling the activities and actions of the HR department.
- Contributing to the development of HR department goals, objectives, and systems.
- The company plans to showcases some of their premium category vehicles in the showroom, with the launch of Nexa showroom, The company is not only aiming to expand its reach and appeal the high net worth customers, But also plans to rebrand itself as a premium auto company. Nexa will offer premium hospitality and digital experience to customers.
HR & ADMIN
Vipul Motors Pvt.Ltd. MARUTI SUZUKI (NEXA)
11.2015 - 04.2018
- Processing Semi Payroll, Answering payroll questions & Facilitating resolutions to any payroll errors.
- Maintaining records related to grievance, performance reviews, and disciplinary actions.
- Serving as a point of contact with benefit vendors/ administrators.
- Updating and maintaining employees benefits, employment status, and similar records.
- The company plans to showcases some of their premium category vehicles in the showroom, with the launch of Nexa showroom, The company is not only aiming to expand its reach and appeal the high net worth customers, But also plans to rebrand itself as a premium auto company. Nexa will offer premium hospitality and digital experience to customers.
HR & ADMIN
DELIGHT HONDA
12.2011 - 11.2015
- Maintaining records related to grievance, performance reviews, and disciplinary actions.
- Serving as a point of contact with benefit vendors/ administrators.
- Updating and maintaining employees benefits, employment status, and similar records.
- Delight Honda(NATH MOTORS PVT.LTD) is a leading dealership of premium cars in Delhi (NCR). The company committed to provide Honda’s latest passenger models & technologies to the Indian customer.
File Processing & Edit
Au Financiers India LTD.
05.2008 - 11.2011
- Quality check of punched cases
- Loan Editing
- File Disbursement
- Updating of KYC Docs
- Submission of Reports along with all related Details.
- A Leader NBFC in transforming and running business processes and operations including those that are complex and industry specific.
Education
B.A. -
IGNOU University
New Delhi01.2010
12th - undefined
CBSE Board
01.2007
Skills
ADCA certification
Computer fundamentals
Desktop publishing
Advanced Excel skills
Colleague relations
collaborative team member
Adaptability
Interests
Listening Music, Reading Book
Personal Data
- Father’s Name: Amar Nath Jha
- D.O.B.: 29th Nov 1989
- Marital Status: Married
- Gender: Male
- Religion: Hindu
- Date:
- Place: Arun Jha
Timeline
Team Leader
Prakash Toyota Pvt.Ltd.
05.2022 - 03.2023
Senior Relationship Manager
Seemanchal Motors Pvt.Ltd Maruti Suzuki (NEXA)
05.2020 - 03.2022
HR & ADMIN Manager
Seemanchal Motors Pvt.Ltd. MARUTI SUZUKI (NEXA)
05.2018 - 03.2022
HR & ADMIN
Vipul Motors Pvt.Ltd. MARUTI SUZUKI (NEXA)
11.2015 - 04.2018
HR & ADMIN
DELIGHT HONDA
12.2011 - 11.2015
File Processing & Edit
Au Financiers India LTD.
05.2008 - 11.2011
12th - undefined
CBSE Board
B.A. -
IGNOU University