Arun Jose
Kochi
Summary
Results-oriented Sales Operations Manager with extensive experience in developing strategic sales initiatives and optimizing operational workflows to improve business outcomes. Proven ability to promote team cohesion, accelerate revenue growth, and elevate customer satisfaction. Skilled in interpreting market trends to guide sales tactics, leading teams to exceed objectives, and consistently achieving results in competitive markets.
Overview
8
8
years of professional experience
Work History
Sales and Operations Manager
Matha Ice and Industries
Aluva, Kerala, India
04.2022 - Current
- Oversee the daily operations of the sales and distribution department, ensuring smooth workflow and high customer satisfaction.
- Manage a team of sales representatives and administrative staff, providing leadership and support to ensure productivity and morale.
- Coordinate with the production department to ensure timely delivery of products to customers and optimize inventory management.
- Monitor financial metrics and prepare monthly sales reports, helping the company identify areas for growth and improvement.
- Develop and implement new sales strategies to increase market share and customer retention.
Sales and Marketing Associate
Piserve Solutions Private Limited
Kochi, Kerala, India
06.2020 - 03.2022
- Collaborated with the marketing team to develop effective marketing campaigns and promotional materials.
- Engaged with prospective clients to understand their needs and provided tailored sales solutions, leading to increased sales revenue.
- Conducted market research to identify potential business opportunities and assist in strategic planning.
- Maintained regular communication with clients to ensure satisfaction and resolve any service-related issues.
- Played a key role in onboarding new clients, contributing to a 20% increase in the client base during my tenure.
Sales and Operations Manager
Matha Ice and Industries
Aluva, Kerala, India
06.2016 - 05.2020
- Managed overall sales operations, overseeing order processing, customer service, and staff management.
- Successfully implemented new sales tracking software, improving order accuracy and reducing processing time by 15%.
- Trained and supervised staff to maintain high levels of efficiency and customer satisfaction.
- Developed long-term relationships with key customers, ensuring repeat business and referrals.
- Regularly analyzed sales data to forecast demand, optimize stock levels, and identify key growth areas.
Education
Bachelor of Commerce -
North East Frontier Technical University
03-2020
Skills
- Time Management: Ability to efficiently manage time and prioritize tasks in high-pressure environments
- Supervisory Experience: Experienced in leading teams and managing day-to-day operations to meet business objectives
- Billing & Bookkeeping: Proficient in maintaining financial records, processing invoices, and reconciling accounts
- Cash Handling: Expertise in handling cash transactions and ensuring accuracy in billing
- Sales Expertise: Proven ability to close deals, retain clients, and grow sales revenue
- Staff Management: Experienced in training and supervising employees to ensure optimal performance and teamwork
- Multitasking: Skilled at managing multiple tasks simultaneously while maintaining high-quality output
Passport Number
B7858618
Driving License Number
41/5694/2013
Timeline
Sales and Operations Manager
Matha Ice and Industries
04.2022 - Current
Sales and Marketing Associate
Piserve Solutions Private Limited
06.2020 - 03.2022
Sales and Operations Manager
Matha Ice and Industries
06.2016 - 05.2020
Bachelor of Commerce -
North East Frontier Technical University
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