Arun Joseph C

• Directed a team of 40 designers and led 5-6 business managers, aligning team performance with company goals.
• Managed end-to-end sales process for luxury residential interior projects, achieving steady new bookings.
• Consistently exceeded monthly sales targets.
• Mentored and coached managers and designers, building career development plans and succession pipelines.
• Conducted regular performance reviews and 1:1s to monitor KPIs, provide feedback, and strengthen accountability.
• Partnered with HR on recruitment, onboarding, and training initiatives to improve workforce capability.
• Foster strong customer relationships, ensuring exceptional service, and addressing customer concerns promptly.
• Collaborate with the Regional Head to develop and execute business strategies, analyzing market trends, and identifying opportunities for growth.
• Developed training programs to improve team performance and efficiency.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Tracked monthly sales to generate reports for business development planning.

• Directed a 10-member sales team, monitoring KPIs and performance metrics to drive results.
• Achieved assigned sales targets by setting clear goals, standardizing processes, and providing coaching support.
• Expanded customer base within 4 months through effective pipeline management and client engagement.
• Conducted regular team meetings to review progress and resolve operational challenges.
• Coordinated resource allocation and scheduling to balance workload and improve efficiency.
• Partnered with marketing teams to launch targeted campaigns, increasing lead inflow.

• Developed sales strategies based on customer insights and market analysis, improving conversion by 12%.
• Led and coached a 10-member team to strengthen client interactions and revenue delivery.
• Introduced structured daily huddles and weekly KPI reviews to improve accountability and performance tracking.
• Managed inbound and outbound leads through CRM, streamlining follow-ups and improving client satisfaction.
• Generated monthly and annual sales reports to assess growth opportunities and share insights with leadership.
• Worked closely with senior managers to ensure operational continuity during leadership transitions.

• Guided a sales team in designing strategies to promote products and achieve ambitious revenue goals.
• Strengthened client relationships, delivering personalized solutions and increasing customer retention.
• Conducted market analysis to refine go-to-market approaches and expand customer reach.
• Trained and supported sales associates, boosting team revenue contribution by 20%.
• Streamlined account management and improved turnaround time for client requests.
• Partnered with operations to optimize processes and reduce project delivery delays.

• Managed daily store operations while ensuring high levels of customer satisfaction and service excellence.
• Trained and mentored new staff, driving improvements in sales techniques and customer service delivery.
• Implemented visual merchandising and stock management strategies that increased sales
• Conducted regular team feedback sessions and coaching to enhance performance and engagement.
• Coordinated scheduling, resource allocation, and workload distribution for seamless operations.

• Analyzed business processes and proposed improvements, leading to greater operational efficiency.
• Collaborated with cross-functional stakeholders to define requirements and ensure project alignment.
• Delivered data-driven insights to management, strengthening strategic and operational decision-making.
• Facilitated workshops and knowledge-sharing sessions to align teams and improve collaboration.
• Supported end-users by resolving issues promptly, boosting satisfaction and adoption of systems.